Furniture Express Ohio

★★☆☆☆

About Furniture Express Ohio

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Home & Garden
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I recently purchased a bedroom set & mattresses from Furniture Express for my daughter. The showroom is a bit outdated (carpeting is filthy) and the selection is typical for the area. I was looking for furniture that wasn't cheap MDF cardboard but something that would last until she leaves for college. I found what I was looking for without any assistance from the salesperson "Mark" and when he approached he just stood there. Literally stood there in silence. I couldn't get him to tell me anything about it! When I did ask questions he referred me to a pamphlet inside one of the dresser drawers! Luckily for me I had already done my homework on the brand, was familiar with it and was basically looking for the best price on this particular set. He couldn't tell me a thing about it EXCEPT for price. I decided I wanted to come back with my husband later in the week and asked him to write all the prices down for me b/c it was on sale along with his name and the date (when I asked him when the sale ended he mumbled "uh ... pause... um I think next week, yean, uh Saturday.") Naturally we came back in 2 days and the sale was already over but they had to honor it b/c I had the paper with the quote and his signature. We financed the furniture and mattresses and were told to expect a call w/ our approval later that day (no call); were told they would call when the furniture came in (they didn't - it sat there for two weeks until we called); were told they were very flexible on delivery (were not - it was on Tuesdays only - no other day of the week - which no one told us either at the time of sale.)

I was really expecting something to be wrong with the furniture when it arrived but was quite pleased with it. I can't comment on the delivery people b/c we had to arrange for my father to be there when it came.

Overall I doubt I would go back based on the customer service of this store. Salesman Mark was either high or bored out of his mind everytime we spoke to him. He didn't seem concerned whether we bought from him and has never called to see if we were happy with our merchandise.

2
★★☆☆☆

I recently purchased a bedroom set & mattresses from Furniture Express for my daughter. The showroom is a bit outdated (carpeting is filthy) and the selection is typical for the area. I was looking for furniture that wasn't cheap MDF cardboard but something that would last until she leaves for college. I found what I was looking for without any assistance from the salesperson "Mark" and when he approached he just stood there. Literally stood there in silence. I couldn't get him to tell me anything about it! When I did ask questions he referred me to a pamphlet inside one of the dresser drawers! Luckily for me I had already done my homework on the brand, was familiar with it and was basically looking for the best price on this particular set. He couldn't tell me a thing about it EXCEPT for price. I decided I wanted to come back with my husband later in the week and asked him to write all the prices down for me b/c it was on sale along with his name and the date (when I asked him when the sale ended he mumbled "uh ... pause... um I think next week, yean, uh Saturday.") Naturally we came back in 2 days and the sale was already over but they had to honor it b/c I had the paper with the quote and his signature. We financed the furniture and mattresses and were told to expect a call w/ our approval later that day (no call); were told they would call when the furniture came in (they didn't - it sat there for two weeks until we called); were told they were very flexible on delivery (were not - it was on Tuesdays only - no other day of the week - which no one told us either at the time of sale.)

I was really expecting something to be wrong with the furniture when it arrived but was quite pleased with it. I can't comment on the delivery people b/c we had to arrange for my father to be there when it came.

Overall I doubt I would go back based on the customer service of this store. Salesman Mark was either high or bored out of his mind everytime we spoke to him. He didn't seem concerned whether we bought from him and has never called to see if we were happy with our merchandise.

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