Value City Furniture

★★☆☆☆
  • 7500 Brookpark Rd

    Brooklyn, OH 44144

    Map & Directions
  • 216-749-2711

About Value City Furniture

Categories
  • Furniture Stores
Details
  • Mattress Stores
Hours
M-Sa 10am-9pm, Su 11am-7pm
Phones
  • Fax (216-749-2778)
Year Established
  • 1948
Keywords
  • furniture
  • discount furniture
  • sofa
  • couches
  • recliners
  • dining room table
  • sectional
  • mattresses
  • bedroom furniture
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa

Home & Garden

Home & Garden
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.

Loved the salesman and service we received while in the store. Our furniture was delivered quickly and with professional courtsey. HOWEVER, when I called to contact costumer service I waited a long time for anyone to even answer the phone in the store, then several more minutes for them to connect me to costumer service, where no one answered and I was automatically sent back to the main store. The sales person was unknowledgeable and then attempted to connect me to the warehouse. They seem helpful when they want your money and not so much when they already have it.

3
★★★☆☆

Loved the salesman and service we received while in the store. Our furniture was delivered quickly and with professional courtsey. HOWEVER, when I called to contact costumer service I waited a long time for anyone to even answer the phone in the store, then several more minutes for them to connect me to costumer service, where no one answered and I was automatically sent back to the main store. The sales person was unknowledgeable and then attempted to connect me to the warehouse. They seem helpful when they want your money and not so much when they already have it.

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I purchased a bed from Value City Furniture on February 5th and was told I would be able to pick it up on the 10th. On the 9th I received a call that the bed would not be in until the 16th, I was mad but let it slide. Well, here it is the 16th and when I went to pick up my bed it was not there! They told me they could have it there on the 23rd. Needless to say, I cancelled my order. To top it off the women behind the counter did not apologize or offer anything to keep my business. I will never set foot in that store again! So, I here I go starting from scratch to find my little girl her first "big girl bed".

1
★☆☆☆☆

I purchased a bed from Value City Furniture on February 5th and was told I would be able to pick it up on the 10th. On the 9th I received a call that the bed would not be in until the 16th, I was mad but let it slide. Well, here it is the 16th and when I went to pick up my bed it was not there! They told me they could have it there on the 23rd. Needless to say, I cancelled my order. To top it off the women behind the counter did not apologize or offer anything to keep my business. I will never set foot in that store again! So, I here I go starting from scratch to find my little girl her first "big girl bed".

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.

I will never buy from a Value City ever again. First the guy told me I could pick up the furniture a weekend my dad was bringing up a truck, but when I got to the store it was not there, so I had to pay the delivery charge. Then the couch I put a down payment on was discontinued, only nobody told me, so when I went to pay for the furniture I had to pick out a new, not as nice couch. THEN, on the day of the delivery, they did not call me because they had the wrong number, only brought the couch and not the other furniture I paid for. Again, they failed to tell me that the coffee table would not be in, so I am going to have to spend another Saturday waiting for that delivery, and a third Saturday waiting for my kitchen table to come in because that was on back order or something. Bottom Line: WORST SERVICE EVER... AVOID AVOID AVOID!!!

1
★☆☆☆☆

I will never buy from a Value City ever again. First the guy told me I could pick up the furniture a weekend my dad was bringing up a truck, but when I got to the store it was not there, so I had to pay the delivery charge. Then the couch I put a down payment on was discontinued, only nobody told me, so when I went to pay for the furniture I had to pick out a new, not as nice couch. THEN, on the day of the delivery, they did not call me because they had the wrong number, only brought the couch and not the other furniture I paid for. Again, they failed to tell me that the coffee table would not be in, so I am going to have to spend another Saturday waiting for that delivery, and a third Saturday waiting for my kitchen table to come in because that was on back order or something. Bottom Line: WORST SERVICE EVER... AVOID AVOID AVOID!!!

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Message from Value City Furniture

WHO WE ARE

Value City Furniture is a furniture store that has been helping families furnish their homes for over 70 years. Find stylish furniture for your living room, dining room, and bedroom (including mattresses and youth furniture). VCF also offers the largest selection of reclining and power-reclining furniture around!



DESIGNER LOOKS COLLECTION

Our newest furniture collection, Designer Looks is full of the latest furniture styles at prices that are a lower than anywhere else. We listened to our customers about what their favorite styles are, and created an entire collection centered around making those sought-after looks affordable.

Yext PowerListings

 

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