Robinson J B Jewelers

★★★☆☆

About Robinson J B Jewelers

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3.0 1
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I purchased my wedding set almost 3 years ago. I was happy with the service and the price in which I got the set for. I hadn't had a problem with them until my last visit. I was getting the wedding set inspected and I had a bent prong on my ring. Normally, they would send the ring away and have the prong replaced. But the guy that waited on me took pliers and bent the prong back to were it was suppose to be. I found this to be unprofessional and I was not happy that my ring was not Properly fixed. I think the store cares more about the look of the store for potential jewelery buyers, than taking care of the current customers. Some of the women dress very promiscuous, not the kind of store I like to give my hard earned money. I'm not taking my business back there.

PROS: beautiful jewelery
CONS: customer service

3
★★★☆☆

I purchased my wedding set almost 3 years ago. I was happy with the service and the price in which I got the set for. I hadn't had a problem with them until my last visit. I was getting the wedding set inspected and I had a bent prong on my ring. Normally, they would send the ring away and have the prong replaced. But the guy that waited on me took pliers and bent the prong back to were it was suppose to be. I found this to be unprofessional and I was not happy that my ring was not Properly fixed. I think the store cares more about the look of the store for potential jewelery buyers, than taking care of the current customers. Some of the women dress very promiscuous, not the kind of store I like to give my hard earned money. I'm not taking my business back there.

PROS: beautiful jewelery
CONS: customer service

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