Planet Ford

★★☆☆☆
  • 2601 E Alex Bell Rd

    Dayton, OH 45459

    Map & Directions
  • 937-432-3673

2.0909 11
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Purchased a 2008 Ford Focus at Planet Ford. New, Used Car Sales and General Managers were friends for several years. We just finished a Chapter 13 bankruptucy. Needed help getting a car went to Planet Ford. They took a credit application. Called us at home two hours later and we were approved. However, "our" Focus went to a partner dealership. (In 2 hours!) They could sell us another Focus and equip it to match the one we wanted. They did and they didn't it cost us MORE than expected. I understand one of the guys is out of the business and Planet Ford is now a Rental Car Sales lot. Thank God!

1
★☆☆☆☆

Purchased a 2008 Ford Focus at Planet Ford. New, Used Car Sales and General Managers were friends for several years. We just finished a Chapter 13 bankruptucy. Needed help getting a car went to Planet Ford. They took a credit application. Called us at home two hours later and we were approved. However, "our" Focus went to a partner dealership. (In 2 hours!) They could sell us another Focus and equip it to match the one we wanted. They did and they didn't it cost us MORE than expected. I understand one of the guys is out of the business and Planet Ford is now a Rental Car Sales lot. Thank God!

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Planet Ford is the best Ford dealer in Dayton that I've been to! From sales to service, I've been totally satisfied with my experience. I wouldn't take my Edge anywhere-else. I highly recommend this dealership.

5
★★★★★

Planet Ford is the best Ford dealer in Dayton that I've been to! From sales to service, I've been totally satisfied with my experience. I wouldn't take my Edge anywhere-else. I highly recommend this dealership.

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While driving from Arizona to Massachusetts fully loaded my left rear wheel bearing wore out. Planet Ford had me back on the road in under two hours. People were friendly and efficient.

2
★★★★☆

While driving from Arizona to Massachusetts fully loaded my left rear wheel bearing wore out. Planet Ford had me back on the road in under two hours. People were friendly and efficient.

Pros: Fast, inexpensive service in an emergency

Cons: Not so easy to find if you're unfamiliar with the area

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We bought a mustang from Planet Ford and the salesman promises great service if needed and was very friendly until the purchase was complete. When we brought in the mustang (certified pre-owned) for service that was supposed to have been completed prior to our purchase, those people could not have been ruder. Jim Parrish was the service mgr and he said our salesman didn't mention anything about the repairs needed. The sales mgr,Ryan Best, was undoubtedly the rudest person I have ever met and said our salesman always says things he shouldn't. He said "Listen Lady, I don't take crap from my own wife and I'm sure not gonna take it from you." He said nothing was in writing on our paperwork about repairs and we should have made sure it was before we signed the papers. BEWARE OF PLANET FORD.The salesman was less than helpful after the sale was over as well.

1
★☆☆☆☆

We bought a mustang from Planet Ford and the salesman promises great service if needed and was very friendly until the purchase was complete. When we brought in the mustang (certified pre-owned) for service that was supposed to have been completed prior to our purchase, those people could not have been ruder. Jim Parrish was the service mgr and he said our salesman didn't mention anything about the repairs needed. The sales mgr,Ryan Best, was undoubtedly the rudest person I have ever met and said our salesman always says things he shouldn't. He said "Listen Lady, I don't take crap from my own wife and I'm sure not gonna take it from you." He said nothing was in writing on our paperwork about repairs and we should have made sure it was before we signed the papers. BEWARE OF PLANET FORD.The salesman was less than helpful after the sale was over as well.

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I purchased a 2005 Ford Focus at Planet Ford and started hearing a loud squeal in the brakes. I did all my warranty service work there and on two separate occasions I told them about the brake squeal and they checked and said my brakes were fine. I finally decided that I had enough of the noise and approached them again. The Service Manager, James Parrish, was extremely rude and told me that there was nothing wrong with the brakes, ALL Fords had that squeal and they would do nothing. He then proceeded to tell me to leave the dealership. I called Martin Group, the owner of Planet Ford, and explained the situation. He said they would check the records. He called me back and informed me that there was no record of my complaints even though MY paperwork indicated it. They will do nothing to fix the problem. I would never buy another vehicle at that location nor would I recommend them to anyone. STAY AWAY!

4
★★★★☆

I purchased a 2005 Ford Focus at Planet Ford and started hearing a loud squeal in the brakes. I did all my warranty service work there and on two separate occasions I told them about the brake squeal and they checked and said my brakes were fine. I finally decided that I had enough of the noise and approached them again. The Service Manager, James Parrish, was extremely rude and told me that there was nothing wrong with the brakes, ALL Fords had that squeal and they would do nothing. He then proceeded to tell me to leave the dealership. I called Martin Group, the owner of Planet Ford, and explained the situation. He said they would check the records. He called me back and informed me that there was no record of my complaints even though MY paperwork indicated it. They will do nothing to fix the problem. I would never buy another vehicle at that location nor would I recommend them to anyone. STAY AWAY!

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If you do anything with Planet Ford, YOU HAD BETTER READ EVERY BIT OF THE FINE PRINT. They'll rip you off, then tell you that you should have known, you should have read your contract. They quoted me $21.95 for an oil change, then handed me a $42 bill, stating that I should have known that my car took extra oil and that the price quoted would not include "shop supplies." They also ripped my Mom off when she bought her car. NEVER NEVER NEVER will I do business at this place. NEVER.

1
★☆☆☆☆

If you do anything with Planet Ford, YOU HAD BETTER READ EVERY BIT OF THE FINE PRINT. They'll rip you off, then tell you that you should have known, you should have read your contract. They quoted me $21.95 for an oil change, then handed me a $42 bill, stating that I should have known that my car took extra oil and that the price quoted would not include "shop supplies." They also ripped my Mom off when she bought her car. NEVER NEVER NEVER will I do business at this place. NEVER.

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I had my truck taken to Planet Ford's body shop after being involved in an accident. Not being from the Dayton area, I thought having a Ford dealer make the repairs was safer than going to an independent body shop. Was I ever wrong!!!

The quality of the repair work and paint was less than I would expect in a third world country. The paint was very thin, and had a texture of fine sandpaper, there were paint and clear coat runs, and clear coat was applied onto other body panels that were dirty, thus sealing in the dirt. These are only a few of the items that are unsatisfactory. They couldn't even make a good faith attempt to wipe all of the dust from the interior that was created during the repair process.

There is absolutely no reason to take your vehicle to Planet Ford for body work, unless you like being dissapointed.

1
★☆☆☆☆

I had my truck taken to Planet Ford's body shop after being involved in an accident. Not being from the Dayton area, I thought having a Ford dealer make the repairs was safer than going to an independent body shop. Was I ever wrong!!!

The quality of the repair work and paint was less than I would expect in a third world country. The paint was very thin, and had a texture of fine sandpaper, there were paint and clear coat runs, and clear coat was applied onto other body panels that were dirty, thus sealing in the dirt. These are only a few of the items that are unsatisfactory. They couldn't even make a good faith attempt to wipe all of the dust from the interior that was created during the repair process.

There is absolutely no reason to take your vehicle to Planet Ford for body work, unless you like being dissapointed.

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We bought a car from Planet Ford and they lied about the condition of the vehicle. They showed car fax report with the page missing where it said the car had been in a crash in 2005 we discover after running our own. They are rude and will treat you good until you buy the car, after you find all the problems about the car they will scream to get out of the dealership. This people are very rude and don't care about you once you buy their crap. GO ANYWHERE BUT PLANET FORD.

1
★☆☆☆☆

We bought a car from Planet Ford and they lied about the condition of the vehicle. They showed car fax report with the page missing where it said the car had been in a crash in 2005 we discover after running our own. They are rude and will treat you good until you buy the car, after you find all the problems about the car they will scream to get out of the dealership. This people are very rude and don't care about you once you buy their crap. GO ANYWHERE BUT PLANET FORD.

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My husband and I purchased a used Chrysler 300 from their lot...within 3 weeks it had to be towed from Enon Ohio to Planet Ford in need of a new transmission. We now know why they made us such a deal...they knew it was a piece of junk and were willing to do anything to get it off of their lot. I am on the phone with them as I type this because of the poor repair job they did...the "new" transmisson parts they put on because supposedly it didn't need a new transmission, are going bad and the transmisson is leaking fluid everywhere. Everyone that I have talked to who have either bought a car from them or had a car repaired by them are beyond un-satisfied. In fact they told my Mom that her F-350 needed a brand new engine at 5 years old...she took it to Interstate Ford and all they did was install a new part that cost about $200...it now runs great.

1
★☆☆☆☆

My husband and I purchased a used Chrysler 300 from their lot...within 3 weeks it had to be towed from Enon Ohio to Planet Ford in need of a new transmission. We now know why they made us such a deal...they knew it was a piece of junk and were willing to do anything to get it off of their lot. I am on the phone with them as I type this because of the poor repair job they did...the "new" transmisson parts they put on because supposedly it didn't need a new transmission, are going bad and the transmisson is leaking fluid everywhere. Everyone that I have talked to who have either bought a car from them or had a car repaired by them are beyond un-satisfied. In fact they told my Mom that her F-350 needed a brand new engine at 5 years old...she took it to Interstate Ford and all they did was install a new part that cost about $200...it now runs great.

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My husband and I went to look at Explorers one day. The salesman came over asked us a couple of questions and was not well informed on the car, he was more concerned about what color we might want on the vehicle. He never offered for us to test drive the vehicle, he walked away and went over to talk to another salesperson and never returned.

2
★★☆☆☆

My husband and I went to look at Explorers one day. The salesman came over asked us a couple of questions and was not well informed on the car, he was more concerned about what color we might want on the vehicle. He never offered for us to test drive the vehicle, he walked away and went over to talk to another salesperson and never returned.

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A friend and I went to Planet Ford to do a test drive on a car, when we where on the test drive they ran a credit check on my friend without asking. Once we returned from the test drive my friend made them an offer on the car and they agreed to the offer and said that we would have to wait because the guy that was going to write up the paperwork was with another customer. Well we waited, and waited, and waited some more. Almost 2 hrs. He came out and the first thing out of his mouth is I don't know who ok'd that price but he could not honer it. So we left and come to find out the next day is when we learned about them running a credit check on my friend while we where on the test drive.

2
★★☆☆☆

A friend and I went to Planet Ford to do a test drive on a car, when we where on the test drive they ran a credit check on my friend without asking. Once we returned from the test drive my friend made them an offer on the car and they agreed to the offer and said that we would have to wait because the guy that was going to write up the paperwork was with another customer. Well we waited, and waited, and waited some more. Almost 2 hrs. He came out and the first thing out of his mouth is I don't know who ok'd that price but he could not honer it. So we left and come to find out the next day is when we learned about them running a credit check on my friend while we where on the test drive.

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