Pet Junction

★★★☆☆

About Pet Junction

Pets & Animals

Pets & Animals
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Especially For Pets

444 Great Rd Acton, CA

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Terminix

Framingham, MA

2.6923 13
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this store is very clean and very professional. i never had problem with them. i took 3 of my snakes into them and they took some much care of them. i just love how they take care of the store and their animals. i have been going there for a long time and i don't wanna see them shut down. so please don't shut them down.

5
★★★★★

this store is very clean and very professional. i never had problem with them. i took 3 of my snakes into them and they took some much care of them. i just love how they take care of the store and their animals. i have been going there for a long time and i don't wanna see them shut down. so please don't shut them down.

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The store used to be a great place to shop but since new owners took over, it has been steadily deteriorating. The store smells. The previous management kept the place spotless and odor-free. Not so anymore. The more time passes, the worse it gets. Inventory levels have dropped dramatically and you can see large areas of wall space with empty hooks. They have been out of the dogfood I feed 3 times in the past year. It was the only place I could go to purchase the food. I switched finally brands and no longer have to endure the stench when I purchase food for my dogs.

1
★☆☆☆☆

The store used to be a great place to shop but since new owners took over, it has been steadily deteriorating. The store smells. The previous management kept the place spotless and odor-free. Not so anymore. The more time passes, the worse it gets. Inventory levels have dropped dramatically and you can see large areas of wall space with empty hooks. They have been out of the dogfood I feed 3 times in the past year. It was the only place I could go to purchase the food. I switched finally brands and no longer have to endure the stench when I purchase food for my dogs.

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0 out of 1 people found this review helpful.

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My husband and I have made several trips to this store in the past few months, and they have been a tremendous help in setting up our saltwater aquarium. (Needless to say, I have had experience with freshwater tanks and we do a little bit of research online before we go so we know which questions to ask and have a little bit of background knowledge to compare to.) When we ask questions, the answers are helpful and make sense. I have never lost a fish yet. When we set up our tank, the girl made sure to fix us up with all of live rock and what not that we needed to start. The last time i went to the store, they were just fixing a big algae problem in some of the tanks (happens to all of us!), and the gentleman made sure not to sell me a fish that may have problems. I went home with something a little different than i expected to get, but at least they did not die or ruin my tank. He made sure to ask me about my set up, what our longterm goals with the tank are, what fish i have now, and what i was looking for that day. He helped me pick out some things that would benefit the tank in the long run, and the proper food. He spent a lot of time helping me that day, and i am still happy with my purchase.
My ONLY complaint so far (Hence the 4 out of 5 stars) is waiting for the rebates. We spent over $100 on our first trip to the store (beginning of August), and my husband has yet to receive our rebate (Now the end of October). Either they didn't explain it to us fully and we misunderstood when we receive it, or they just haven't sent it.
With or without the rebate, we will still keep going to this store for our saltwater fish supplies.

4
★★★★☆

My husband and I have made several trips to this store in the past few months, and they have been a tremendous help in setting up our saltwater aquarium. (Needless to say, I have had experience with freshwater tanks and we do a little bit of research online before we go so we know which questions to ask and have a little bit of background knowledge to compare to.) When we ask questions, the answers are helpful and make sense. I have never lost a fish yet. When we set up our tank, the girl made sure to fix us up with all of live rock and what not that we needed to start. The last time i went to the store, they were just fixing a big algae problem in some of the tanks (happens to all of us!), and the gentleman made sure not to sell me a fish that may have problems. I went home with something a little different than i expected to get, but at least they did not die or ruin my tank. He made sure to ask me about my set up, what our longterm goals with the tank are, what fish i have now, and what i was looking for that day. He helped me pick out some things that would benefit the tank in the long run, and the proper food. He spent a lot of time helping me that day, and i am still happy with my purchase.
My ONLY complaint so far (Hence the 4 out of 5 stars) is waiting for the rebates. We spent over $100 on our first trip to the store (beginning of August), and my husband has yet to receive our rebate (Now the end of October). Either they didn't explain it to us fully and we misunderstood when we receive it, or they just haven't sent it.
With or without the rebate, we will still keep going to this store for our saltwater fish supplies.

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1 out of 1 people found this review helpful.

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After giving this Pet Store several tries I finally gave up after about 3 bad experiances. My main complaint is that this pet store is extremely unprofessional in the sense that they do not want to answer questions on any item that requires effort, if they dont know the answer of the top of their head they will NOT assist.

My other issue is that the staff and owners are not very polite or firendly to customers. I have decided to spend my money elsewhere. As another poster mentioned it would be great to support a local pet store but this store is clearly not that type of place.

1
★☆☆☆☆

After giving this Pet Store several tries I finally gave up after about 3 bad experiances. My main complaint is that this pet store is extremely unprofessional in the sense that they do not want to answer questions on any item that requires effort, if they dont know the answer of the top of their head they will NOT assist.

My other issue is that the staff and owners are not very polite or firendly to customers. I have decided to spend my money elsewhere. As another poster mentioned it would be great to support a local pet store but this store is clearly not that type of place.

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0 out of 1 people found this review helpful.

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I would never go to this store for anything!The things that I have heard these people say to their customers about taking care of a aquarium was crazy!!!! They don't take care of these animals the way they deserve to be and in my opinion should be shut down all together.

1
★☆☆☆☆

I would never go to this store for anything!The things that I have heard these people say to their customers about taking care of a aquarium was crazy!!!! They don't take care of these animals the way they deserve to be and in my opinion should be shut down all together.

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0 out of 1 people found this review helpful.

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We adopted a ferret. We were told "they didn't have his paper work", and that he was about 8 months old and healthy. Definitely not true. We found out (a few months later) that he was AT LEAST 3 years old and had been very ill for a while. (we came to the assumption that they knew this, and just wanted to get rid of him because of the background ferrets have with diseases and short life span) I do not recommend anyone adopt any pet of any kind from Pet Junction, go to a local breeder who knows what they are talking about and cares about their animals. In my opinion, Pet Junction is very unprofessional.

1
★☆☆☆☆

We adopted a ferret. We were told "they didn't have his paper work", and that he was about 8 months old and healthy. Definitely not true. We found out (a few months later) that he was AT LEAST 3 years old and had been very ill for a while. (we came to the assumption that they knew this, and just wanted to get rid of him because of the background ferrets have with diseases and short life span) I do not recommend anyone adopt any pet of any kind from Pet Junction, go to a local breeder who knows what they are talking about and cares about their animals. In my opinion, Pet Junction is very unprofessional.

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0 out of 1 people found this review helpful.

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I have purchased many animals from this store including, hamsters, lizards, dog food and saltwater fish and coral. I have yet to find a better store anywhere. I have been to the big chain stores like petco and pet supplies plus. They give a $10 dollar gift card for every $100 dollars you spend. I could not be more pleased with there customer service and knowledge of their animals. I have yet to lose any animal or livestock from them. I guess they have been in business for 30 years. I think they are are under new management. The store is better than ever! And I have been going there for 20 years!

5
★★★★★

I have purchased many animals from this store including, hamsters, lizards, dog food and saltwater fish and coral. I have yet to find a better store anywhere. I have been to the big chain stores like petco and pet supplies plus. They give a $10 dollar gift card for every $100 dollars you spend. I could not be more pleased with there customer service and knowledge of their animals. I have yet to lose any animal or livestock from them. I guess they have been in business for 30 years. I think they are are under new management. The store is better than ever! And I have been going there for 20 years!

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0 out of 1 people found this review helpful.

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I tried to return a fish that died within 7 days, but because the fish was in my water sample, they told me too bad, no refunds unless i have a separate water sample. We have spent hundreds of dollars in this store over the years and they blew me off over a two dollar fish? I was going to pick up aquarium bulbs and rabbit food while i was there, and even buy some more fish, but to say, sorry, thats our policy, we have to test your water, even though all the other fish I bought there at the same time (about $30 worth) seem to be doing quite well, all I can say is the heck with you, I will take my business elsewhere. I try to avoid national chains, but this kind of crap makes it hard.

1
★☆☆☆☆

I tried to return a fish that died within 7 days, but because the fish was in my water sample, they told me too bad, no refunds unless i have a separate water sample. We have spent hundreds of dollars in this store over the years and they blew me off over a two dollar fish? I was going to pick up aquarium bulbs and rabbit food while i was there, and even buy some more fish, but to say, sorry, thats our policy, we have to test your water, even though all the other fish I bought there at the same time (about $30 worth) seem to be doing quite well, all I can say is the heck with you, I will take my business elsewhere. I try to avoid national chains, but this kind of crap makes it hard.

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0 out of 1 people found this review helpful.

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Worst experience with a pet store in my life. I have been calling them for two days, being put on hold for fifteen minutes, and then being shrugged off byt one of their higher-ups. All because I was GIVING them some animals that they would surely profit on (at least $60 worth). The animals were taken from me when I walked into the store, dumped into a tank and that was that. I asked if store credit would be possible (seeing as I invested at least $70 into these animals including gas money for two days of travel to this pet store), but was mumbled at and walked away from, saying that he would have to check with another higher-up. They didn't even get my number to call about store credit. I guess these people think that money grows on trees and that they can profit at the expense of others.

1
★☆☆☆☆

Worst experience with a pet store in my life. I have been calling them for two days, being put on hold for fifteen minutes, and then being shrugged off byt one of their higher-ups. All because I was GIVING them some animals that they would surely profit on (at least $60 worth). The animals were taken from me when I walked into the store, dumped into a tank and that was that. I asked if store credit would be possible (seeing as I invested at least $70 into these animals including gas money for two days of travel to this pet store), but was mumbled at and walked away from, saying that he would have to check with another higher-up. They didn't even get my number to call about store credit. I guess these people think that money grows on trees and that they can profit at the expense of others.

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0 out of 2 people found this review helpful.

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We used to shop here and spend at least 100 every weeks on supplies. They used to be great until they sold the store. Ever since new owners took over they refuse to send you ALL of your discount checks, sell fish with diseases that will wipe out your entire tank. The list goes on and on. Just save time and money and buy from somewhere else!

1
★☆☆☆☆

We used to shop here and spend at least 100 every weeks on supplies. They used to be great until they sold the store. Ever since new owners took over they refuse to send you ALL of your discount checks, sell fish with diseases that will wipe out your entire tank. The list goes on and on. Just save time and money and buy from somewhere else!

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0 out of 1 people found this review helpful.

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If you are looking for a high quality knowledgeable Pet Store, you've found it! I have known this store almost since it's conception almost 30 years ago. They have everything you need, the BEST selection I have ever seen (even compared to chain stores!) and some of the nicest and most informed staff you could ever ask for. Yes, they are slightly more expensive (not often), but it's usually by a dollar or less. And that's not much of a price to pay for high quality service which certainly is VERY hard to find these days! Ask them a question and I guarantee, they will find you the answer. Petsmart even sends their own customers there when they don't know the answer (which, in my experience, was quite often!)! I moved to Chicago and I STILL make stops there when I come through! You have to check it out!

5
★★★★★

If you are looking for a high quality knowledgeable Pet Store, you've found it! I have known this store almost since it's conception almost 30 years ago. They have everything you need, the BEST selection I have ever seen (even compared to chain stores!) and some of the nicest and most informed staff you could ever ask for. Yes, they are slightly more expensive (not often), but it's usually by a dollar or less. And that's not much of a price to pay for high quality service which certainly is VERY hard to find these days! Ask them a question and I guarantee, they will find you the answer. Petsmart even sends their own customers there when they don't know the answer (which, in my experience, was quite often!)! I moved to Chicago and I STILL make stops there when I come through! You have to check it out!

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1 out of 1 people found this review helpful.

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I recommend Pet Junction to everyone. The store is very clean, the employees are very helpful, friendly and polite. The animals and fish are very well cared for and healthy.

They may be a bit more expensive than the chain stores but in my opinion, I'd rather pay a little more money to go to a store that gives great personal service and keeps their fish tanks clean and sells healthy fish.

5
★★★★★

I recommend Pet Junction to everyone. The store is very clean, the employees are very helpful, friendly and polite. The animals and fish are very well cared for and healthy.

They may be a bit more expensive than the chain stores but in my opinion, I'd rather pay a little more money to go to a store that gives great personal service and keeps their fish tanks clean and sells healthy fish.

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1 out of 1 people found this review helpful.

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This store has a large variety of small pets including gerbils, hamsters, small reptiles, birds, fresh water and salt water fish. They carry all sorts of pet items including for dogs and cats, small pets mentioned above, etc. They are very informative and will actually suggest what pet might be appropriate for you or a family member. They were very helpful to us when we had problems with our fish fighting and assisted us.

They also have a customer loyalty program that gives discounts. A really nice place for pet supplies instead of a large chain store.

PROS: Wonderful Customer Service, Good Selection
CONS: more expensive than large chain stores

4
★★★★☆

This store has a large variety of small pets including gerbils, hamsters, small reptiles, birds, fresh water and salt water fish. They carry all sorts of pet items including for dogs and cats, small pets mentioned above, etc. They are very informative and will actually suggest what pet might be appropriate for you or a family member. They were very helpful to us when we had problems with our fish fighting and assisted us.

They also have a customer loyalty program that gives discounts. A really nice place for pet supplies instead of a large chain store.

PROS: Wonderful Customer Service, Good Selection
CONS: more expensive than large chain stores

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1 out of 1 people found this review helpful.

 

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