White Oak Mower Sales & SVC

★★★★★
  • 3590 Blue Rock Rd

    Cincinnati, OH 45247

    Map & Directions
  • 513-385-4397

About White Oak Mower Sales & SVC

Hours
HOURS CHANGE BY SEASON, CLOSED ON SUNDAY

Home & Garden

Home & Garden
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Cannot believe this company remains in business! I used to intern in TV and we had several people call us to complain about being ripped off by these guys. Believing the same crew could not possibly be running this joint so many years

3
★★★★★

Cannot believe this company remains in business! I used to intern in TV and we had several people call us to complain about being ripped off by these guys. Believing the same crew could not possibly be running this joint so many years

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I take my mower in there every february for a "tune-up" to get it ready for the season. They are supposed to change the oil, sharpen blades, make sure it starts easily, etc. 6 mows into the season on less than 1/2 acre, I can't pull my

3
★★★★★

I take my mower in there every february for a "tune-up" to get it ready for the season. They are supposed to change the oil, sharpen blades, make sure it starts easily, etc. 6 mows into the season on less than 1/2 acre, I can't pull my

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what a crook. i took my mower in for an estimate to get it running again after the starter cord broke. they quoted me $90, citing how it was going to need a whole new starter assembly and the part alone cost $65. i thought that didn't

3
★★★★★

what a crook. i took my mower in for an estimate to get it running again after the starter cord broke. they quoted me $90, citing how it was going to need a whole new starter assembly and the part alone cost $65. i thought that didn't

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I have bought from white oak Lawn mower for many years, and have regretted doing so, I bought two Echo chain saws CS 341. The first saw lasted till the warranty ran out, the second CS 341 started to give me problems, and returned it to

3
★★★★★

I have bought from white oak Lawn mower for many years, and have regretted doing so, I bought two Echo chain saws CS 341. The first saw lasted till the warranty ran out, the second CS 341 started to give me problems, and returned it to

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Hated to give this joint one star! Unfortunately I had no choice, unlike you do before taking any of your lawn equipment to this so called mower repair shop! If you want to deal with a snarky, bitter, down talking owner then this is the

3
★★★★★

Hated to give this joint one star! Unfortunately I had no choice, unlike you do before taking any of your lawn equipment to this so called mower repair shop! If you want to deal with a snarky, bitter, down talking owner then this is the

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Had heard good things about White Oak Mower shop and wow was I surprised when the OWNER was such an ASS and totally unprofessional. Took my push mower that was a 2007 Toro in for repair when the pull-chord broke and paid $59 upfront. 2

3
★★★★★

Had heard good things about White Oak Mower shop and wow was I surprised when the OWNER was such an ASS and totally unprofessional. Took my push mower that was a 2007 Toro in for repair when the pull-chord broke and paid $59 upfront. 2

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After reading the negative reviews just had to write a Good review. This shop has been a staple in our community for years. I recently had an issue with a snowblower that was given to me as a gift from my parents that live and bought it out of town. Gas was pouring out of the engine into my garage. They took care of the problem completely under warranty for me took the time to tell me about the recent fuel issue's and how to prevent this from happening again. For years we have gone to this shop never had a bad experience. Years ago my son was just starting to cut the grass we had just got our mower back from being serviced and he poured gas into the oil instead of the tank I remember driving up to the mower shop and telling them what had happened they knew I had just picked my mower up they without hesitation took it back and drained all the fluids and put new oil back in it at no charge. Good people. I will continue to support a small business like this as they continue to support the community I live in with their generous donations to my kids schools. As for the phone lines..try calling other mower shops in the spring good luck its the busiest time of year for all of them.

4
★★★★☆

After reading the negative reviews just had to write a Good review. This shop has been a staple in our community for years. I recently had an issue with a snowblower that was given to me as a gift from my parents that live and bought it out of town. Gas was pouring out of the engine into my garage. They took care of the problem completely under warranty for me took the time to tell me about the recent fuel issue's and how to prevent this from happening again. For years we have gone to this shop never had a bad experience. Years ago my son was just starting to cut the grass we had just got our mower back from being serviced and he poured gas into the oil instead of the tank I remember driving up to the mower shop and telling them what had happened they knew I had just picked my mower up they without hesitation took it back and drained all the fluids and put new oil back in it at no charge. Good people. I will continue to support a small business like this as they continue to support the community I live in with their generous donations to my kids schools. As for the phone lines..try calling other mower shops in the spring good luck its the busiest time of year for all of them.

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Been going to this shop for years the best price in town. Two years ago I had a friend that was having his daughters graduation party his riding mower broke just days before the party, I recommened he take it to them. They were extremley

3
★★★★★

Been going to this shop for years the best price in town. Two years ago I had a friend that was having his daughters graduation party his riding mower broke just days before the party, I recommened he take it to them. They were extremley

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Last year I wrote the review below, and gave these guys 1 star. When the place I'd been taking my mower to instead closed, I decided to give White Oak another try. I believe they've taken these comments to heart and are making an effort to

3
★★★★★

Last year I wrote the review below, and gave these guys 1 star. When the place I'd been taking my mower to instead closed, I decided to give White Oak another try. I believe they've taken these comments to heart and are making an effort to

.

I am not one to write reviews on anything but I was fuming after my last conversation with this company.\r
We have dealt with this company several times and each time the customer service has been horrible...You would think with the

3
★★★★★

I am not one to write reviews on anything but I was fuming after my last conversation with this company.\r
We have dealt with this company several times and each time the customer service has been horrible...You would think with the

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Went to this place to get parts for an MTD snowblower. Bought 2 shear bolts, they charged me 5.95 for each bolt. I found out from another service shop that they charged 2.25 per bolt. I tried to return them, but they do not give refunds

3
★★★★★

Went to this place to get parts for an MTD snowblower. Bought 2 shear bolts, they charged me 5.95 for each bolt. I found out from another service shop that they charged 2.25 per bolt. I tried to return them, but they do not give refunds

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Arrogant and inattentive.
What is it with these people? No phone coverage, their phone goes to an announcement , no voice mail. You have to badger them for follow up for an estimate after dropping off a mower or even when they pick it up. Estimates are vague. Actual work is mediocere at best. Counter service from the old guy is downright hostile. My father bought his mower fom them and wanted them to service it. After the third belt replacement at $242. ... I'm done. I'll gladly pay more elsewhere to not have to deal with these jerks. Life's too short.

0
★☆☆☆☆

Arrogant and inattentive.
What is it with these people? No phone coverage, their phone goes to an announcement , no voice mail. You have to badger them for follow up for an estimate after dropping off a mower or even when they pick it up. Estimates are vague. Actual work is mediocere at best. Counter service from the old guy is downright hostile. My father bought his mower fom them and wanted them to service it. After the third belt replacement at $242. ... I'm done. I'll gladly pay more elsewhere to not have to deal with these jerks. Life's too short.

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We are on the third try now to get them to fix our mower so it will start. After the first try, they basically made me feel like I would have been able to start it if I wasn't a dumb girl. (No, they didn't actually say that, but it was implied.) After we took it home that time, my husband also unsuccessfully tried to start it. We have returned it again. Now that I've read the other reviews I'm a little concerned about when we might get it back!
I also tried to call the several times during their business hours and no one answered and you can't leave a message.

0
★☆☆☆☆

We are on the third try now to get them to fix our mower so it will start. After the first try, they basically made me feel like I would have been able to start it if I wasn't a dumb girl. (No, they didn't actually say that, but it was implied.) After we took it home that time, my husband also unsuccessfully tried to start it. We have returned it again. Now that I've read the other reviews I'm a little concerned about when we might get it back!
I also tried to call the several times during their business hours and no one answered and you can't leave a message.

Cons: Insulting, not helpful, difficult to reach

.

I brought my mower in last year while it was blowing smoke and overheating. They convinced me that it needed a tune up and oil change. $60 later I brought it home the next week and had the same problem with the mower. Feeling taken advantage of I took it back and they were more than willing to look at it again. Another week and a few phone calls later they were able to tell me that the engine was shot. I fought to get my $60 for the tune up back based on a poor diagnosis from the get go, but they pretty much threw me out. So they got my $60 and I ended up with nothing but a chip on my shoulder. Don't go here!

0
★☆☆☆☆

I brought my mower in last year while it was blowing smoke and overheating. They convinced me that it needed a tune up and oil change. $60 later I brought it home the next week and had the same problem with the mower. Feeling taken advantage of I took it back and they were more than willing to look at it again. Another week and a few phone calls later they were able to tell me that the engine was shot. I fought to get my $60 for the tune up back based on a poor diagnosis from the get go, but they pretty much threw me out. So they got my $60 and I ended up with nothing but a chip on my shoulder. Don't go here!

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I agree that the communication is bad here, and the attitude is chippy at best by anyone other the lady at the desk. However, that being so, my jobs have always been completed in less time than they promised, and for the quoted price or less. If their repairs do not work, which has only happened once in twenty years, they immediately corrected it in one day.

2
★★★★☆

I agree that the communication is bad here, and the attitude is chippy at best by anyone other the lady at the desk. However, that being so, my jobs have always been completed in less time than they promised, and for the quoted price or less. If their repairs do not work, which has only happened once in twenty years, they immediately corrected it in one day.

Pros: Service

Cons: Communication

.

Long lead times on even looking at your mower and overall poor customer service make this a business I would never use again. I ended up picking my mower up because it hadn't even been looked at in 7 working days and they couldn't tell me when it MIGHT be looked at.

Additionally, it is extremely hard to get a hold of anyone there. The phone goes unanswered to a recorded message and there is no way to leave a message. Once, I called before business hours, and the person who answered refused to answer any questions--just told me to call back during business hours. When I did, I had to call for half an hour before anyone answered the phone.

The staff does not seem knowledgeable about the individual jobs in queue (when things will be finished or even looked at) or about the technical questions I had (does my mower have a mulching blade on it or not?).

0
★☆☆☆☆

Long lead times on even looking at your mower and overall poor customer service make this a business I would never use again. I ended up picking my mower up because it hadn't even been looked at in 7 working days and they couldn't tell me when it MIGHT be looked at.

Additionally, it is extremely hard to get a hold of anyone there. The phone goes unanswered to a recorded message and there is no way to leave a message. Once, I called before business hours, and the person who answered refused to answer any questions--just told me to call back during business hours. When I did, I had to call for half an hour before anyone answered the phone.

The staff does not seem knowledgeable about the individual jobs in queue (when things will be finished or even looked at) or about the technical questions I had (does my mower have a mulching blade on it or not?).

Pros: Close by

Cons: Difficult to reach, argumentative, poor customer service,

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