Hh Gregg

★★☆☆☆
39.9881 -82.0227
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740-455-8080

3528 Maple Ave

Zanesville, OH

43701

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Ater years of one way loyalty (my buying TVs and appliances from HH Gregg) I purchased a 58" Panasonic HD TV for a Christmas present for 2010 (over $1200 at that time) in late Sept. 2011. . (it was not even taken out of the box until 25Dec) I still have 2 - 42" Panasonic TV's over 5 years old with no issues. I did not purchase the extended warranty due to the 1 yr warranty and experience with the previous 2. Two weeks after the calendar warranty (1st week Oct following, the TV was in its 10th month of use) it went blank with the 7 blink syndrome that this model was apparently known for (google 58 panasonic 7 blink) . After weeks of arguing my case locally, including the store manager and pleading with Panasonics reps (similar to the greed people at the local HH Gregg) I was told by HH Gregg because I did not to pay the extra hundreds of dollars for the extended one I was just out of luck. Based on recommendation from the Helpful (HaHa) people at Panasonic, I paid a panasonic authorized repair person to come to my my home to diagnose the issue. After his diagnosis, He told me it was the power supply board (which I purchased), but after that was replaced he stated that it had to be the display ( the screen itself) and would cost almost as much as a new TV at that time.. This was the 2nd $70 house call. Technically (calender wise the 1 yr warranty had expired although it was made clear it had only had 10 months use (I made it clear it was a Christmas gift when I purchased it.) Like much of today's America and morality we grew up with a gone practice and since we are only a service economy, Major companies such as HH Gregg prey on the working class by cheating them just like the government we are supposed to trust. I suggest you never buy anything from HH Gregg and encourage anyone you know to do so as well.

1
★☆☆☆☆

Ater years of one way loyalty (my buying TVs and appliances from HH Gregg) I purchased a 58" Panasonic HD TV for a Christmas present for 2010 (over $1200 at that time) in late Sept. 2011. . (it was not even taken out of the box until 25Dec) I still have 2 - 42" Panasonic TV's over 5 years old with no issues. I did not purchase the extended warranty due to the 1 yr warranty and experience with the previous 2. Two weeks after the calendar warranty (1st week Oct following, the TV was in its 10th month of use) it went blank with the 7 blink syndrome that this model was apparently known for (google 58 panasonic 7 blink) . After weeks of arguing my case locally, including the store manager and pleading with Panasonics reps (similar to the greed people at the local HH Gregg) I was told by HH Gregg because I did not to pay the extra hundreds of dollars for the extended one I was just out of luck. Based on recommendation from the Helpful (HaHa) people at Panasonic, I paid a panasonic authorized repair person to come to my my home to diagnose the issue. After his diagnosis, He told me it was the power supply board (which I purchased), but after that was replaced he stated that it had to be the display ( the screen itself) and would cost almost as much as a new TV at that time.. This was the 2nd $70 house call. Technically (calender wise the 1 yr warranty had expired although it was made clear it had only had 10 months use (I made it clear it was a Christmas gift when I purchased it.) Like much of today's America and morality we grew up with a gone practice and since we are only a service economy, Major companies such as HH Gregg prey on the working class by cheating them just like the government we are supposed to trust. I suggest you never buy anything from HH Gregg and encourage anyone you know to do so as well.

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My husband and I bought a 50 inch plamsa TV 4 years ago, we were told that we need to buy the extended warrenty also,so we did, we were told that if we had any kind of problem that hhgregg would replace it. a month after we got the TV a red dot appered in one of the corners and smoky blothes started to cover the screen, hhgregg then informed us that red dots [picksels] had to be in the middle of the screen before they would replace anything, they didn't say that before, My husband did get them to sent out a tech to see what the smoky blotches were, the tech told me it looked like someone had splatered acid on the screen and that they would not replaced anything due to customer carelessness. My husband then went directly to the manufactor they sent out a tech and they said that it was something wrong with the TV that it was nothing that we did and they had hhgregg replace our TV, it took months to get this resolved, it took my husband being a pain in someone behind to get something done. I feel the extended warrenties are just a money maker for these companys.

2
★★☆☆☆

My husband and I bought a 50 inch plamsa TV 4 years ago, we were told that we need to buy the extended warrenty also,so we did, we were told that if we had any kind of problem that hhgregg would replace it. a month after we got the TV a red dot appered in one of the corners and smoky blothes started to cover the screen, hhgregg then informed us that red dots [picksels] had to be in the middle of the screen before they would replace anything, they didn't say that before, My husband did get them to sent out a tech to see what the smoky blotches were, the tech told me it looked like someone had splatered acid on the screen and that they would not replaced anything due to customer carelessness. My husband then went directly to the manufactor they sent out a tech and they said that it was something wrong with the TV that it was nothing that we did and they had hhgregg replace our TV, it took months to get this resolved, it took my husband being a pain in someone behind to get something done. I feel the extended warrenties are just a money maker for these companys.

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.

12-29-2006 PURCHASED A NEW EPSON VIDEO
projector AT HH GREGG IN ZANESVILLE.

SALESMAN WOULD NOT COMPLETE OUR
PURCHASE UNTIL HE HIGH PRESSURED ME
TO BUY THEIR 5 YEAR TROUBLE FREE WARRANTY.

SALESMAN TOLD ME THAT THE TROUBLE FREE WARRANTY WOULD PAY FOR LAMP REPLACEMENT WHEN I NEEDED IT & THE $ 199.99 WARRANTY
WOULD BE LESS THAN THE $ 300.00 FOR A NEW LAMP.

HE TOLD ME THAT IF THEY COULD NOT REPAIR MY PROJECTOR FOR SOME REASON, THAT THEY WOULD REPLACE IT WITH A NEW PROJECTOR.

AFTER A FEW DAYS, WHEN WE TURNED OUR
SYSTEM ON, WE SAW A MESSAGE ON SCREEN
WHICH STATED " REPLACE LAMP ".

WHEN I WENT BACK TO THE ZANESVILLE STORE
THEY TOLD ME THAT THEY HAD FORGOTTEN TO
RESET THE LAMP HOURS BEFORE GIVING ME
THE PROJECTOR. HE SAID I COULD RESET
THE LAMP HOURS.

NOW, I DID NOT BUY A MARKED DOWN PROJECTOR
IT WAS IN A SEALED FACTORY BOX WHICH DID NOT
SHOW ANY SIGNS THAT IT MIGHT HAVE BEEN OPENED
PREVIOUSLY. .

12-14-2009 NOTIFIED HH GREGG IN PERSON AT STORE
OF MY NEED FOR WARRANTY SERVICE UNDER MY
TROUBLE FREE WARRANTY.

THE PROJECTOR HAD DIMMED TO THE POINT THAT IT WAS HARD TO SEE EVEN WITH ALL LIGHTS OFF AND BLINDS DRAWN TIGHTLY.

THE PROJECTOR THEN WENT DARK ALONG WITH A VERY LOUD EXPLOSION WHICH SOUNDED LIKE A SHOTGUN.

WHEN THE 1 AND ONLY SERVICE TECH ARRIVED ON THE APPOINTED
DATE AND TIME, HE WAS SENT OUT WITHOUT A NEW
LAMP. AFTER SPEAKING TO HIM, IT BECAME OBVIOUS
TO ME THAT HE WAS TO SEE IF I WAS TELLING THE TRUTH ABOUT NEEDING A NEW LAMP AND PROBABLY WAS TO SIMPLY RESET THE LAMP HOURS AGAIN.

THE LONE SERVICE TECH WHO IS THE ONLY PERSON TO EVER ARRIVE TO LOOK AT MY PROJECTOR
WONDERED WHY THEY DIDN'T SIMPLY MAIL A NEW LAMP TO ME HE SAID HE COULD DO NOTHING TO HELP ME UNTIL CAPTOVIS AUTHORIZED THE PURCHASE OF A NEW LAMP FOR MY PROJECTOR.

I CHECKED WITH ASSURANT SOLUTIONS AND CAPTOVIS AND LEARNED THAT MY NEW LAMP HAD BEEN ORDERED. ON THAT SAME DAY I ALSO LEARNED THAT THEY HAD CANCELED THIS LAMP ORDER.

I RESEARCHED THE CAPTOVIS COMPANY AND FOUND THEY HAVE A HISTORY WITH THE BBB OF NOT HONORING CUSTOMER REPAIR WARRANTIES.

I FOUND OUT THAT ASSURANT SOLUTIONS WAS THE COMPANY WHICH HAD PURCHASED MY WARRANTY CONTRACT AND AFTER SEVERAL EMAILS TO THEM THEY CALLED ME ABOUT 2 WEEKS AGO AND SAID THEY WOULD SEE TO IT THAT MY PROJECTOR WAS REPAIRED. THEY SAID THEY WOULD GET BACK TO ME
AND KEEP ME INFORMED.

I HAVE NEVER HEARD FROM THEM AGAIN, AS I EXPECTED!

I HAVE BEEN RIPPED OFF, CHEATED AND DEFRAUDED BY THE HH GREGG" TROUBLE FREE WARRANTY " WHICH IS AS FAR AS ONE COULD IMAGINE AWAY FROM BEING TROUBLE FREE.

I HAVE REPORTED HH GREGG TO THE BBB WHO TELLS ME THEY ARE AT LEVEL " F ", AS LOW AS THEY CAN GO.

I HAVE REPORTED HH GREGG TO THE OHIO ATTORNEY
GENERAL AND THEY TELL ME THE AG OFFICE IS SWAMPED AND CAN NOT TAKE ON MY CASE WITH HH GREGG. THEY WANT ME TO LET THEM KNOW HOW IT TURNS OUT.

I HAVE REPORTED HH GREGG TO THE FEDERAL TRADE
COMMISSION AND HAVE RECEIVED A CASE NUMBER,
BUT NOTHING AFTER THAT.

SO, HERE I AM, WITH NO HELP, NO SERVICE, NO PROJECTOR, NO HINT THAT HH GREGG OR ANYONE ELSE WILL DO ANYTHING TO MAKE ME WHOLE.

THE ONLY THING I CAN DO IS TO WARN OTHERS THAT MIGHT MAKE THE SAME MISTAKE AS I DID WHEN I MADE THIS PURCHASE FROM THE HH GREGG STORE IN ZANESVILLE OHIO.

I SUGGESTED TO THE STORE MANAGER THAT HE COULD
EITHER LET ME USE A NEW PROJECTOR WHILE THEY WERE REPAIRING MINE OR RENT ME A PROJECTOR FROM A RENTAL FIRM IN ZANESVILLE WHILE AWAITING MY WARRANTY TO DO WHAT I WAS TOLD BY THEIR SALESMAN IT WOULD.

BEING WITHOUT TV FOR A LONG TIME HAS GIVEN ME TIME TO COLLECT MEMORIES AND NOTES ABOUT THIS PROJECTOR. THEN I PUT MUCH OF THIS TOGETHER FOR FILING MY COMPLAINTS, I REALIZED THAT THE CIRCUMSTANCES SUGGEST TO ME THAT WHEN I PAID FOR MY NEW PROJECTOR, I MAY HAVE BEEN PROVIDED WITH A USE, RETURNED OR FLOOR DEMO THAT MAY HAVE BEEN PAWNED OFF ONTO ME. WHY WOULD THE SALESMAN SAY THEY FORGOT TO RESET THE LAMP HOURS BEFORE I WAS GIVEN MY "NEW" PROJECTOR
UNLESS THEY HAD KNOWLEDGE THAT IT WAS IN USE AND THEY PUT IT BACK INTO THE BOX WITHOUT RESETING THE HOURS?

NOW I KNOW JUST WHY THE SALESMAN HAD APPLIED SO MUCH PRESSURE ON ME TO BUY THE WARRANTY.

AFTER THINKING ABOUT THIS WHOLE MESS, HE SEEMED TO KNOW THAT I WOULD NEED A NEW LAMP SOON AND WAS COVERING FOR THE STORE. TOO BAD THE STORE DIDN'T COVER ME INSTEAD OF CHEATING ME!

IT IS NOW 6 WEEKS AFTER I STOPPED AT THE ZANESVILLE STORE TO TELL THEM I NEEDED SERVICE UNDER MY 5 YEAR TROUBLE FREE IN HOME WARRANTY. I AM STILL WAITING!

I HAVE MADE SEVERAL TRIPS BACK TO THE
ZANESVILLE HH GREGG STORE AND BEEN TOLD NOTHING THAT TURNS OUT TO BE TRUE.

IT IS MY OPINION, AFTER MY VERY BAD EXPERIENCES,
HH GREGG ENGAGES IN A PATTERN OF DECEPTION AND
I WILL NEVER MAKE ANOTHER PURCHASE OF ANYTHING
FROM THEM UNLESS I CONSIDER THE PURCHASE AS AN
AS-IS WITHOUT WARRANTY OR RETURN POSSIBLE.

1
★☆☆☆☆

12-29-2006 PURCHASED A NEW EPSON VIDEO
projector AT HH GREGG IN ZANESVILLE.

SALESMAN WOULD NOT COMPLETE OUR
PURCHASE UNTIL HE HIGH PRESSURED ME
TO BUY THEIR 5 YEAR TROUBLE FREE WARRANTY.

SALESMAN TOLD ME THAT THE TROUBLE FREE WARRANTY WOULD PAY FOR LAMP REPLACEMENT WHEN I NEEDED IT & THE $ 199.99 WARRANTY
WOULD BE LESS THAN THE $ 300.00 FOR A NEW LAMP.

HE TOLD ME THAT IF THEY COULD NOT REPAIR MY PROJECTOR FOR SOME REASON, THAT THEY WOULD REPLACE IT WITH A NEW PROJECTOR.

AFTER A FEW DAYS, WHEN WE TURNED OUR
SYSTEM ON, WE SAW A MESSAGE ON SCREEN
WHICH STATED " REPLACE LAMP ".

WHEN I WENT BACK TO THE ZANESVILLE STORE
THEY TOLD ME THAT THEY HAD FORGOTTEN TO
RESET THE LAMP HOURS BEFORE GIVING ME
THE PROJECTOR. HE SAID I COULD RESET
THE LAMP HOURS.

NOW, I DID NOT BUY A MARKED DOWN PROJECTOR
IT WAS IN A SEALED FACTORY BOX WHICH DID NOT
SHOW ANY SIGNS THAT IT MIGHT HAVE BEEN OPENED
PREVIOUSLY. .

12-14-2009 NOTIFIED HH GREGG IN PERSON AT STORE
OF MY NEED FOR WARRANTY SERVICE UNDER MY
TROUBLE FREE WARRANTY.

THE PROJECTOR HAD DIMMED TO THE POINT THAT IT WAS HARD TO SEE EVEN WITH ALL LIGHTS OFF AND BLINDS DRAWN TIGHTLY.

THE PROJECTOR THEN WENT DARK ALONG WITH A VERY LOUD EXPLOSION WHICH SOUNDED LIKE A SHOTGUN.

WHEN THE 1 AND ONLY SERVICE TECH ARRIVED ON THE APPOINTED
DATE AND TIME, HE WAS SENT OUT WITHOUT A NEW
LAMP. AFTER SPEAKING TO HIM, IT BECAME OBVIOUS
TO ME THAT HE WAS TO SEE IF I WAS TELLING THE TRUTH ABOUT NEEDING A NEW LAMP AND PROBABLY WAS TO SIMPLY RESET THE LAMP HOURS AGAIN.

THE LONE SERVICE TECH WHO IS THE ONLY PERSON TO EVER ARRIVE TO LOOK AT MY PROJECTOR
WONDERED WHY THEY DIDN'T SIMPLY MAIL A NEW LAMP TO ME HE SAID HE COULD DO NOTHING TO HELP ME UNTIL CAPTOVIS AUTHORIZED THE PURCHASE OF A NEW LAMP FOR MY PROJECTOR.

I CHECKED WITH ASSURANT SOLUTIONS AND CAPTOVIS AND LEARNED THAT MY NEW LAMP HAD BEEN ORDERED. ON THAT SAME DAY I ALSO LEARNED THAT THEY HAD CANCELED THIS LAMP ORDER.

I RESEARCHED THE CAPTOVIS COMPANY AND FOUND THEY HAVE A HISTORY WITH THE BBB OF NOT HONORING CUSTOMER REPAIR WARRANTIES.

I FOUND OUT THAT ASSURANT SOLUTIONS WAS THE COMPANY WHICH HAD PURCHASED MY WARRANTY CONTRACT AND AFTER SEVERAL EMAILS TO THEM THEY CALLED ME ABOUT 2 WEEKS AGO AND SAID THEY WOULD SEE TO IT THAT MY PROJECTOR WAS REPAIRED. THEY SAID THEY WOULD GET BACK TO ME
AND KEEP ME INFORMED.

I HAVE NEVER HEARD FROM THEM AGAIN, AS I EXPECTED!

I HAVE BEEN RIPPED OFF, CHEATED AND DEFRAUDED BY THE HH GREGG" TROUBLE FREE WARRANTY " WHICH IS AS FAR AS ONE COULD IMAGINE AWAY FROM BEING TROUBLE FREE.

I HAVE REPORTED HH GREGG TO THE BBB WHO TELLS ME THEY ARE AT LEVEL " F ", AS LOW AS THEY CAN GO.

I HAVE REPORTED HH GREGG TO THE OHIO ATTORNEY
GENERAL AND THEY TELL ME THE AG OFFICE IS SWAMPED AND CAN NOT TAKE ON MY CASE WITH HH GREGG. THEY WANT ME TO LET THEM KNOW HOW IT TURNS OUT.

I HAVE REPORTED HH GREGG TO THE FEDERAL TRADE
COMMISSION AND HAVE RECEIVED A CASE NUMBER,
BUT NOTHING AFTER THAT.

SO, HERE I AM, WITH NO HELP, NO SERVICE, NO PROJECTOR, NO HINT THAT HH GREGG OR ANYONE ELSE WILL DO ANYTHING TO MAKE ME WHOLE.

THE ONLY THING I CAN DO IS TO WARN OTHERS THAT MIGHT MAKE THE SAME MISTAKE AS I DID WHEN I MADE THIS PURCHASE FROM THE HH GREGG STORE IN ZANESVILLE OHIO.

I SUGGESTED TO THE STORE MANAGER THAT HE COULD
EITHER LET ME USE A NEW PROJECTOR WHILE THEY WERE REPAIRING MINE OR RENT ME A PROJECTOR FROM A RENTAL FIRM IN ZANESVILLE WHILE AWAITING MY WARRANTY TO DO WHAT I WAS TOLD BY THEIR SALESMAN IT WOULD.

BEING WITHOUT TV FOR A LONG TIME HAS GIVEN ME TIME TO COLLECT MEMORIES AND NOTES ABOUT THIS PROJECTOR. THEN I PUT MUCH OF THIS TOGETHER FOR FILING MY COMPLAINTS, I REALIZED THAT THE CIRCUMSTANCES SUGGEST TO ME THAT WHEN I PAID FOR MY NEW PROJECTOR, I MAY HAVE BEEN PROVIDED WITH A USE, RETURNED OR FLOOR DEMO THAT MAY HAVE BEEN PAWNED OFF ONTO ME. WHY WOULD THE SALESMAN SAY THEY FORGOT TO RESET THE LAMP HOURS BEFORE I WAS GIVEN MY "NEW" PROJECTOR
UNLESS THEY HAD KNOWLEDGE THAT IT WAS IN USE AND THEY PUT IT BACK INTO THE BOX WITHOUT RESETING THE HOURS?

NOW I KNOW JUST WHY THE SALESMAN HAD APPLIED SO MUCH PRESSURE ON ME TO BUY THE WARRANTY.

AFTER THINKING ABOUT THIS WHOLE MESS, HE SEEMED TO KNOW THAT I WOULD NEED A NEW LAMP SOON AND WAS COVERING FOR THE STORE. TOO BAD THE STORE DIDN'T COVER ME INSTEAD OF CHEATING ME!

IT IS NOW 6 WEEKS AFTER I STOPPED AT THE ZANESVILLE STORE TO TELL THEM I NEEDED SERVICE UNDER MY 5 YEAR TROUBLE FREE IN HOME WARRANTY. I AM STILL WAITING!

I HAVE MADE SEVERAL TRIPS BACK TO THE
ZANESVILLE HH GREGG STORE AND BEEN TOLD NOTHING THAT TURNS OUT TO BE TRUE.

IT IS MY OPINION, AFTER MY VERY BAD EXPERIENCES,
HH GREGG ENGAGES IN A PATTERN OF DECEPTION AND
I WILL NEVER MAKE ANOTHER PURCHASE OF ANYTHING
FROM THEM UNLESS I CONSIDER THE PURCHASE AS AN
AS-IS WITHOUT WARRANTY OR RETURN POSSIBLE.

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1 out of 1 people found this review helpful.

.

I don't really like to shop here because their prices seem high. They do have a lot of selection to choose from though. My mom bought our new refridgerator from them and it is really nice. I think that you could find better deals elsewhere though.

3
★★★☆☆

I don't really like to shop here because their prices seem high. They do have a lot of selection to choose from though. My mom bought our new refridgerator from them and it is really nice. I think that you could find better deals elsewhere though.

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2 out of 2 people found this review helpful.

.

H H Gregg is a decent appliance store with a good variety of items, but when it comes right down to it, their prices just are a little bit too high. When my dad and I went shopping for a new TV we found the same TV that we'd seen in Sears at H H Gregg for at least 200 dollars more. They might have good deals on certain items, just be sure you shop around first and compare with other businesses before buying.

3
★★★☆☆

H H Gregg is a decent appliance store with a good variety of items, but when it comes right down to it, their prices just are a little bit too high. When my dad and I went shopping for a new TV we found the same TV that we'd seen in Sears at H H Gregg for at least 200 dollars more. They might have good deals on certain items, just be sure you shop around first and compare with other businesses before buying.

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2 out of 2 people found this review helpful.

.

H H Gregg is a large commercially owned electronics chain. You'll find pretty much the same stuff here that you would at the likes of a Circuit City or Best Buy. Some of their prices are really good, but you'd be better off buying online. Froogle.com or eBay.com are the best routes to take. You have to contend with other bidders, but you can usually get a really good deal.

3
★★★☆☆

H H Gregg is a large commercially owned electronics chain. You'll find pretty much the same stuff here that you would at the likes of a Circuit City or Best Buy. Some of their prices are really good, but you'd be better off buying online. Froogle.com or eBay.com are the best routes to take. You have to contend with other bidders, but you can usually get a really good deal.

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2 out of 2 people found this review helpful.

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