Spitzer Kia Cleveland

★★★☆☆
Your Local Premier Kia Dealership
  • 3414 Brookpark Rd

    Cleveland, OH 44134

    Map & Directions
  • 216-600-1446

Automotive

Automotive
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2.5 2
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The first thing Tony sold me on was the bluetooth feature. I asked if my phone was compatible and was told YES. When I paired my phone, it started ringing non-stop. Tony said this happened to someone else and he would get me the "fix." I never got a call back from Tony so I called him back. He said it could be a problem with Verizon and he would call his buddy there and see how to fix it. Again, no call back so I called him back. He said the Kia software was out-of-date (this is a 2011) but he said Kia would update my software. I called Dave the Sales Mgr to complain and he said he would look into it and call me back. Again, no call back so I called him and basically was told it may take a year or more but it would get fixed. I called the Gen Mgr and was told that I was the "one in 1000" customers that had a complaint about this dealership. He said he would talk to the Service Dept and get right back to me. Again, no call-back after a week so I contacted Kia's HQs. They called the dealership for a week and the Spitzer wouldn't return their phone calls either. I have never heard back from my salesman, sales mgr or gen mgr. They were good when I was leasing the vehicle but don't expect any customer service after the sale.

0
★☆☆☆☆

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The first thing Tony sold me on was the bluetooth feature. I asked if my phone was compatible and was told YES. When I paired my phone, it started ringing non-stop. Tony said this happened to someone else and he would get me the "fix." I never got a call back from Tony so I called him back. He said it could be a problem with Verizon and he would call his buddy there and see how to fix it. Again, no call back so I called him back. He said the Kia software was out-of-date (this is a 2011) but he said Kia would update my software. I called Dave the Sales Mgr to complain and he said he would look into it and call me back. Again, no call back so I called him and basically was told it may take a year or more but it would get fixed. I called the Gen Mgr and was told that I was the "one in 1000" customers that had a complaint about this dealership. He said he would talk to the Service Dept and get right back to me. Again, no call-back after a week so I contacted Kia's HQs. They called the dealership for a week and the Spitzer wouldn't return their phone calls either. I have never heard back from my salesman, sales mgr or gen mgr. They were good when I was leasing the vehicle but don't expect any customer service after the sale.

Cons: No customer serivce after the sale, misleading sales tactics

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From furniture to grocery items the prices are wonderful. The store is a bit disorganized but walking up and down the isles you will find great bargains. The furniture is displayed with good walking room and bright lighting.

4
★★★★☆

From furniture to grocery items the prices are wonderful. The store is a bit disorganized but walking up and down the isles you will find great bargains. The furniture is displayed with good walking room and bright lighting.

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Whether you're looking for a new Kia, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need --

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