Starship Earth

★★★☆☆
  • 16880 Lorain Ave

    Cleveland, OH 44111

    Map & Directions
  • 216-251-1444

About Starship Earth

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3.2857 7
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I got amazing service and help when I went! I was actually surprised to read so many bad reviews on customer service. There was only one employee at the time I visited but it was the woman that owns the shop. I also went in January as opposed to around Halloween or another peak season, so perhaps I didn't experience these careless seasonal workers people are speaking about. But the owner was a very sweet woman that went out of her way to help me find the perfect wig for my cosplay costume and even offered suggestions on construction/modification. I would also like to tell people looking for those long (or short) satin gloves, hers are the best prices I could find. I drove all the way from Akron to go there and I'm planning another trip this week. I like this place a lot and recommend it to people.

5
★★★★★

I got amazing service and help when I went! I was actually surprised to read so many bad reviews on customer service. There was only one employee at the time I visited but it was the woman that owns the shop. I also went in January as opposed to around Halloween or another peak season, so perhaps I didn't experience these careless seasonal workers people are speaking about. But the owner was a very sweet woman that went out of her way to help me find the perfect wig for my cosplay costume and even offered suggestions on construction/modification. I would also like to tell people looking for those long (or short) satin gloves, hers are the best prices I could find. I drove all the way from Akron to go there and I'm planning another trip this week. I like this place a lot and recommend it to people.

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The problem with Starship Earth is that seasonal help stinks. But, if you think about it, what quality help can you possibly find when you can only hire them for maybe 2 months out of the year.
My guess is that most qualified retail customer service specialists are probably working for Dillards or Target.

I can relate, because I own a summer seasonal business, and the hiring pool is very very shallow.

Once you get beyond the fact that you have to have sub par assistance in the shop, the place is a wonderland of possibilities.

This is your costuming experience, so go into the shop with ideas on what you want to do. Make a list of things you will need to complete the look.
If you go in expecting someone else to design you a look, then forget it.
Get out of the mentality that shop help is there to wait on you hand and foot as if you are royalty. (do not limit this concept to just this shop)
Be creative on your own.

5
★★★★★

The problem with Starship Earth is that seasonal help stinks. But, if you think about it, what quality help can you possibly find when you can only hire them for maybe 2 months out of the year.
My guess is that most qualified retail customer service specialists are probably working for Dillards or Target.

I can relate, because I own a summer seasonal business, and the hiring pool is very very shallow.

Once you get beyond the fact that you have to have sub par assistance in the shop, the place is a wonderland of possibilities.

This is your costuming experience, so go into the shop with ideas on what you want to do. Make a list of things you will need to complete the look.
If you go in expecting someone else to design you a look, then forget it.
Get out of the mentality that shop help is there to wait on you hand and foot as if you are royalty. (do not limit this concept to just this shop)
Be creative on your own.

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We have lived around here for years and know this store well. They do have a great selection around Halloween. You can find wigs, body parts, costumes, make up, masks, body jewelry, collector series masks, mens and womens costumes, tombstones, and so much more. The customer service wanes at times but all in all, it's a good place to go for you or your home decorations.

3
★★★☆☆

We have lived around here for years and know this store well. They do have a great selection around Halloween. You can find wigs, body parts, costumes, make up, masks, body jewelry, collector series masks, mens and womens costumes, tombstones, and so much more. The customer service wanes at times but all in all, it's a good place to go for you or your home decorations.

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My friends and I went to this store to find Halloween costumes for this party we were having and they have a great selection of outfits to choose from. The employees were very patient and helpful with us. We had a hard time trying to find out what works for us and the staff was great. I would definitely go here again.

4
★★★★☆

My friends and I went to this store to find Halloween costumes for this party we were having and they have a great selection of outfits to choose from. The employees were very patient and helpful with us. We had a hard time trying to find out what works for us and the staff was great. I would definitely go here again.

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This is a pretty bad store. We went in for Halloween and the employees treated our sales with indifference. They really didn't care if they earned a sale from us or not - not only didn't they ask if we needed assistance, but they ignored us when we blatantly asked for it. It was a
pretty miserable experience, and I took my business to a company that actually CARED about its sales.

1
★☆☆☆☆

This is a pretty bad store. We went in for Halloween and the employees treated our sales with indifference. They really didn't care if they earned a sale from us or not - not only didn't they ask if we needed assistance, but they ignored us when we blatantly asked for it. It was a
pretty miserable experience, and I took my business to a company that actually CARED about its sales.

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Starship Earth usually has some nice displays at Halloween which brought myself and our chlidren into their store. It's well decorated and they usually have enough people to help, it's just most employees could care less if you're there at all.
There are better stores to go to if service is important to you as well.

3
★★★☆☆

Starship Earth usually has some nice displays at Halloween which brought myself and our chlidren into their store. It's well decorated and they usually have enough people to help, it's just most employees could care less if you're there at all.
There are better stores to go to if service is important to you as well.

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I wanted help with renting a costume for a party and made the mistake of going here not once but two years in a row....both times I could not get the same sales clerk to help me at all and went our of her way to be rude.

2
★★☆☆☆

I wanted help with renting a costume for a party and made the mistake of going here not once but two years in a row....both times I could not get the same sales clerk to help me at all and went our of her way to be rude.

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