Big "O" Refuse

★★★☆☆
Our Mission: To improve our community and enviornment through safe and reliable waste services.
40.0642 -82.3556
Map and Directions to Big 'O' Refuse

740-345-2086

229 Dayton Road

Newark, OH

43055

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About Big "O" Refuse

Hours
Monday - Friday 8:00 AM - 5:00 PM

Communications & Utilities

Communications & Utilities
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Sherman's Recycling Svc

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2.7647 34
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Reviews 1 - 34 of 34.
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After I read other people's review I realized Big O Trash Pick Up company is known not to pick up their trash on time and HORRIBLE customer service! I have no other option to switch company because they are the only one subscribe by my township. So is there anywhere I can go to drop off my trash? Any advise from anyone would be greatly appreciated!

1
★☆☆☆☆

After I read other people's review I realized Big O Trash Pick Up company is known not to pick up their trash on time and HORRIBLE customer service! I have no other option to switch company because they are the only one subscribe by my township. So is there anywhere I can go to drop off my trash? Any advise from anyone would be greatly appreciated!

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Big "O" Refuse has done a good job for me for over five years now... I put an entire sofa sectional on the curb with my blue can and they took it - no questions asked and without ANY additional charge. They are local and I like to do business with local companies.

5
★★★★★

Big "O" Refuse has done a good job for me for over five years now... I put an entire sofa sectional on the curb with my blue can and they took it - no questions asked and without ANY additional charge. They are local and I like to do business with local companies.

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Service has declined tremendously over the past couple of years, with frequent missing of picking up the garbage. They have "missed" picking up our trash 3 times over the past 6 weeks, and when you call you either get no answer, or the standard "we'll send someone out" response. Well, don't hold your breath, because that never happens.

So today I called to cancel my service and asked for a refund. I just paid for 3 months, and Cathy is "not sure" they can refund my money. Seriously??? My advice is to avoid like the plague.

1
★☆☆☆☆

Service has declined tremendously over the past couple of years, with frequent missing of picking up the garbage. They have "missed" picking up our trash 3 times over the past 6 weeks, and when you call you either get no answer, or the standard "we'll send someone out" response. Well, don't hold your breath, because that never happens.

So today I called to cancel my service and asked for a refund. I just paid for 3 months, and Cathy is "not sure" they can refund my money. Seriously??? My advice is to avoid like the plague.

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I formerly wrote a poor review of this company. From that time, and after having communicated with the business manager, their service had improved significantly. The service was excellent for the past couple of years. That was until the past two or three weeks. They missed pick ups, which can happen from time to time as a result of equipment breakdowns, etc. However, this week when service was missed, I decided to call to see if this was the case I was informed that my account had arbitrarily been transferred to another refuse company. No notice, no explanation. I pay my bill on time, the reason for such a change is a mystery. They agreed to have someone call me to explain, but to not notify a customer about changing my account is just simply not a businesslike way to treat a customer. Though the service has been good up until the past couple of weeks, you have to wonder why they treat customers in such a manner. I am entirely disappointed with this company.

1
★☆☆☆☆

I formerly wrote a poor review of this company. From that time, and after having communicated with the business manager, their service had improved significantly. The service was excellent for the past couple of years. That was until the past two or three weeks. They missed pick ups, which can happen from time to time as a result of equipment breakdowns, etc. However, this week when service was missed, I decided to call to see if this was the case I was informed that my account had arbitrarily been transferred to another refuse company. No notice, no explanation. I pay my bill on time, the reason for such a change is a mystery. They agreed to have someone call me to explain, but to not notify a customer about changing my account is just simply not a businesslike way to treat a customer. Though the service has been good up until the past couple of weeks, you have to wonder why they treat customers in such a manner. I am entirely disappointed with this company.

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We were forced to subscribe to this company by our township trustees. Our rates went up,but we were happy to be offered curbside recycling. We paid through March for trash and recycling. There was a constant mixup between what Cathy told us on the phone and what really happened. It was such a mess that we cancelled our service after six weeks. In those six weeks our trash was skipped once and our recycling was picked up only once. The only time the communication between the office and the workers was quick was when we cancelled. Within two days they stopped picking up our trash. After countless calls and two unacknowledged emails, we are still waiting for our eight weeks' worth of refund. We stopped service Feb. 14th. It is April 4th. We have heard "the check's in the mail" for weeks. The BBB will be our next call. Cathy even had the gall to ask us, "Well,what are you going to do with your trash?!" We politely told her that that would be our business. Very irritating company!!! We will really be letting our trustees know what we think before they sign any more contracts.

1
★☆☆☆☆

We were forced to subscribe to this company by our township trustees. Our rates went up,but we were happy to be offered curbside recycling. We paid through March for trash and recycling. There was a constant mixup between what Cathy told us on the phone and what really happened. It was such a mess that we cancelled our service after six weeks. In those six weeks our trash was skipped once and our recycling was picked up only once. The only time the communication between the office and the workers was quick was when we cancelled. Within two days they stopped picking up our trash. After countless calls and two unacknowledged emails, we are still waiting for our eight weeks' worth of refund. We stopped service Feb. 14th. It is April 4th. We have heard "the check's in the mail" for weeks. The BBB will be our next call. Cathy even had the gall to ask us, "Well,what are you going to do with your trash?!" We politely told her that that would be our business. Very irritating company!!! We will really be letting our trustees know what we think before they sign any more contracts.

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AMAZINGLY HORRIBLE CUSTOMER SERVICE and POOR CUSTOMER Treatment.
I came home from work to find my blue trash canister from Big O gone. I called the Big O the lady said yeah the garbage guy wrote up that he broke it. I live in a residential area with five in our family.
I politely asked her when would I be getting a replacement? She said in a few weeks. She said you will need to just bag your garbage and leave it out. We are behind in delivering canisters.
We are hundreds behind. I was frustrated and she was even more rude. Ultimately, she gave me to the Big O sales woman rep. who was even more rude to me. My bill has been paid through March.
This rude sales woman said I am stopping your service and will send you your pre-paid money in the mail.
We have been customers of Big O for years. They are so rude, no customer service and could care less to help customers even when THEY are responsible for no canister. This business obviously, is not in any financial problems so they just DROP you if they don't want to talk to you. Big O has gone totally DOWNHILL! I recommend going with a refuse company who values their customers! NOT BIG O

1
★☆☆☆☆

AMAZINGLY HORRIBLE CUSTOMER SERVICE and POOR CUSTOMER Treatment.
I came home from work to find my blue trash canister from Big O gone. I called the Big O the lady said yeah the garbage guy wrote up that he broke it. I live in a residential area with five in our family.
I politely asked her when would I be getting a replacement? She said in a few weeks. She said you will need to just bag your garbage and leave it out. We are behind in delivering canisters.
We are hundreds behind. I was frustrated and she was even more rude. Ultimately, she gave me to the Big O sales woman rep. who was even more rude to me. My bill has been paid through March.
This rude sales woman said I am stopping your service and will send you your pre-paid money in the mail.
We have been customers of Big O for years. They are so rude, no customer service and could care less to help customers even when THEY are responsible for no canister. This business obviously, is not in any financial problems so they just DROP you if they don't want to talk to you. Big O has gone totally DOWNHILL! I recommend going with a refuse company who values their customers! NOT BIG O

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They have not picked up our trash on several occasions. This last time they haven't picked up for 2 weeks. Called them the day of pick up. The lady at the front desk said she would "send an e-mail". Whatever that means....That was friday...Tuesday still hadn't gone. Called to cancel on the 15th and wanted my money back for the month. They said that they could only do it as of today. I asked why I had to pay for the first two weeks - They didn't do anything. He said he didn't have proof of that. I asked hom to drive by. Sorry I will cancel it as of today.

I have never been treated so badly by a company I employ to do services for me!!!!!!!!!!!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

They have not picked up our trash on several occasions. This last time they haven't picked up for 2 weeks. Called them the day of pick up. The lady at the front desk said she would "send an e-mail". Whatever that means....That was friday...Tuesday still hadn't gone. Called to cancel on the 15th and wanted my money back for the month. They said that they could only do it as of today. I asked why I had to pay for the first two weeks - They didn't do anything. He said he didn't have proof of that. I asked hom to drive by. Sorry I will cancel it as of today.

I have never been treated so badly by a company I employ to do services for me!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Big O Refuse is a wonderful service because they never missed our trash service Since when i take them out every Thursday night for the Collection Service on Friday and they never missed the service I am proudly that they did their awesome job .. I also put out my own container which was a cheaper amount to pay those billing . So I would reccommended this to anyone!!!!

4
★★★★☆

Big O Refuse is a wonderful service because they never missed our trash service Since when i take them out every Thursday night for the Collection Service on Friday and they never missed the service I am proudly that they did their awesome job .. I also put out my own container which was a cheaper amount to pay those billing . So I would reccommended this to anyone!!!!

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My comment is sort of ambiguous. We have had great service from the trash collectors. In fact,this past winter when we had deep snow, I could not get to my Big O trash container to set it at the end of my driveway. Big O dropped off a "loaner bin" until the snow melted. They also will take practically anything. The downside seems to be in the office/billing area. I was late paying on my bill earlier this year. I forgot, and it was my fault. I then went to the office and paid the bill in full, ($152.26). Several days later, I received a notice from a collection agency. I was never sent a notice that I was being turned over to collections. I called Big O and they said they'd take care of it. A MONTH AFTER I made the payment, I received ANOTHER notice from the collection agency that they are going to take me to court if I don't pay when it was paid. So here it goes again. I don't want to leave Big O, but their billing area is suspect when it comes to accurately keeping records of payments and notifying collection agencies that their customer's payments have been made.

3
★★★☆☆

My comment is sort of ambiguous. We have had great service from the trash collectors. In fact,this past winter when we had deep snow, I could not get to my Big O trash container to set it at the end of my driveway. Big O dropped off a "loaner bin" until the snow melted. They also will take practically anything. The downside seems to be in the office/billing area. I was late paying on my bill earlier this year. I forgot, and it was my fault. I then went to the office and paid the bill in full, ($152.26). Several days later, I received a notice from a collection agency. I was never sent a notice that I was being turned over to collections. I called Big O and they said they'd take care of it. A MONTH AFTER I made the payment, I received ANOTHER notice from the collection agency that they are going to take me to court if I don't pay when it was paid. So here it goes again. I don't want to leave Big O, but their billing area is suspect when it comes to accurately keeping records of payments and notifying collection agencies that their customer's payments have been made.

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Here I go again they did not pickup the Last two weeks in June so I called on JUly 1 2010 and told them to come pick up the trash container and they are charging till the end of Aug. when I cancelled the the 1st of July! I am confused how do they get off billing me to the end of Aug. when I cancelled the 1st of July and they did not even pick up the last two week's of June? Why do they think you are suppose to pay them for not picking up your trash?????????????

They started billing every 3 month's when before it was every 2 month's and then the rate's went up last year.Then Aug's through Dec. 2009 they forgot to pick up the trash everyother week and now I have been waiting for 3 week's.Mon April 5 2010 I called they said they would pick it up, Tue.April 6 I called They said they would pick it up and I called today Wed. April 7 2010 and they said They would pick it up Here it is almost 6:00 in the afternoon and still no TRASH MAN. When is he really going to come. Here we go again called Big O 8:30 this morning April 8 2010 Thur. They said they would be here by Noon it is Noon WHERE IS THE TRASH MAN apparently they lied or he can't tell time! Almost 1:30 called Big O now they say they will pick up before they close today WHAT A BUNCH OF LIER'S.

1
★☆☆☆☆

Here I go again they did not pickup the Last two weeks in June so I called on JUly 1 2010 and told them to come pick up the trash container and they are charging till the end of Aug. when I cancelled the the 1st of July! I am confused how do they get off billing me to the end of Aug. when I cancelled the 1st of July and they did not even pick up the last two week's of June? Why do they think you are suppose to pay them for not picking up your trash?????????????

They started billing every 3 month's when before it was every 2 month's and then the rate's went up last year.Then Aug's through Dec. 2009 they forgot to pick up the trash everyother week and now I have been waiting for 3 week's.Mon April 5 2010 I called they said they would pick it up, Tue.April 6 I called They said they would pick it up and I called today Wed. April 7 2010 and they said They would pick it up Here it is almost 6:00 in the afternoon and still no TRASH MAN. When is he really going to come. Here we go again called Big O 8:30 this morning April 8 2010 Thur. They said they would be here by Noon it is Noon WHERE IS THE TRASH MAN apparently they lied or he can't tell time! Almost 1:30 called Big O now they say they will pick up before they close today WHAT A BUNCH OF LIER'S.

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I've lived in many different areas throughout my life, and honestly, I never thought much of trash collectors except they picked up my waste! But when I decided to retire in Newark, I spent a lot of time on my porch and saw these guys actually do their job. What great, hardworking employees this company has from what I've seen, and when ever I've encountered a problem (which all companies make mistakes), all it took was one phone call and they treated me like I was royalty. Would recommend to anyone.

5
★★★★★

I've lived in many different areas throughout my life, and honestly, I never thought much of trash collectors except they picked up my waste! But when I decided to retire in Newark, I spent a lot of time on my porch and saw these guys actually do their job. What great, hardworking employees this company has from what I've seen, and when ever I've encountered a problem (which all companies make mistakes), all it took was one phone call and they treated me like I was royalty. Would recommend to anyone.

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I have to say this, it is the day after Christmas and I had a pile of stuff outside and they took it all. Everytime I have had a little more than normal it is always gone after pick up, unlike the previous company I had. Def would rec this company.

5
★★★★★

I have to say this, it is the day after Christmas and I had a pile of stuff outside and they took it all. Everytime I have had a little more than normal it is always gone after pick up, unlike the previous company I had. Def would rec this company.

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I am in the process of moving and just got off the phone with Sally from Big "O". She was polite, professional, friendly and very facilitative. She went above and beyond and answered all of my questions. I read all of the reviews on here and am not sure how actual pick up will be, but setting it up was the easiest thing ever.

5
★★★★★

I am in the process of moving and just got off the phone with Sally from Big "O". She was polite, professional, friendly and very facilitative. She went above and beyond and answered all of my questions. I read all of the reviews on here and am not sure how actual pick up will be, but setting it up was the easiest thing ever.

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Company is both local and good at what they do. Trash trucks dont leak like all the other trucks in Newark. Good Service and the people on the phone are there to help.

5
★★★★★

Company is both local and good at what they do. Trash trucks dont leak like all the other trucks in Newark. Good Service and the people on the phone are there to help.

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I have been impressed with the service and the commitment to the community. They are helpful and courteous. Seems they are expanding and managing it well. Its a local company that supports schools, civic organizations and other local kids sports. We need more home grown companies that are successful.
My pick up has never not been missed in two years except one time when I put my trash out late, I called and they sent a truck back.

5
★★★★★

I have been impressed with the service and the commitment to the community. They are helpful and courteous. Seems they are expanding and managing it well. Its a local company that supports schools, civic organizations and other local kids sports. We need more home grown companies that are successful.
My pick up has never not been missed in two years except one time when I put my trash out late, I called and they sent a truck back.

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Big O Refuse is a local company that has always served me well. No one thinks about trash companies very often but the guy(s) on the truck always seem polite and take everything I have out to the street. I find it hard to believe that others are having a problem with the company, I never have. I stop in to pay my bill every three months and look forward to going!

5
★★★★★

Big O Refuse is a local company that has always served me well. No one thinks about trash companies very often but the guy(s) on the truck always seem polite and take everything I have out to the street. I find it hard to believe that others are having a problem with the company, I never have. I stop in to pay my bill every three months and look forward to going!

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I have used this company for 22 years. I can't believe how far it has fallen. They have missed pickup twice now in the last month. When I call, I am told it is the substitute's fault. Is he color blind? The other customers on the street have pick up. I am tired of getting blown off, *Tomorrow, Tomorrow". The next time it is forgotten, I will be transporting the full trash container to 229 Dayton Rd and be finished with them.

1
★☆☆☆☆

I have used this company for 22 years. I can't believe how far it has fallen. They have missed pickup twice now in the last month. When I call, I am told it is the substitute's fault. Is he color blind? The other customers on the street have pick up. I am tired of getting blown off, *Tomorrow, Tomorrow". The next time it is forgotten, I will be transporting the full trash container to 229 Dayton Rd and be finished with them.

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2 out of 2 people found this review helpful.

.

I just talked to Cathy and she is doing everything she can to help me with my questions. I have used all three outfits serving Newark and Given the choice, I prefer the local folks.

4
★★★★☆

I just talked to Cathy and she is doing everything she can to help me with my questions. I have used all three outfits serving Newark and Given the choice, I prefer the local folks.

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I have been a customer for two years. They were great. However in the last 6 month they have missed around 40% of the pickups. I am looking to change and I hate change

1
★☆☆☆☆

I have been a customer for two years. They were great. However in the last 6 month they have missed around 40% of the pickups. I am looking to change and I hate change

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I'm not sure what the rest of people here are talking about, and it's too bad they've run into problems with Big O, but they have been totally reliable and when we moved I didn't hesitate to keep them as our trash company.

5
★★★★★

I'm not sure what the rest of people here are talking about, and it's too bad they've run into problems with Big O, but they have been totally reliable and when we moved I didn't hesitate to keep them as our trash company.

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1 out of 1 people found this review helpful.

.

How hard is it to find a decent trash company in Newark? I have had rumpke, waste managment, and now big o. The first 2 did not pick trash up when they were supposed to, and waste managment wanted more money each billing cycle, which i never figured out since they were billing me for 3 months every month! Now Big O will not pick up our trash on our road, then they come out and pick up the ones that call in to complain and leave the other trash, geesh what a joke.

1
★☆☆☆☆

How hard is it to find a decent trash company in Newark? I have had rumpke, waste managment, and now big o. The first 2 did not pick trash up when they were supposed to, and waste managment wanted more money each billing cycle, which i never figured out since they were billing me for 3 months every month! Now Big O will not pick up our trash on our road, then they come out and pick up the ones that call in to complain and leave the other trash, geesh what a joke.

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0 out of 1 people found this review helpful.

.

I've had a number of the trash providers in the Newark area and Big O has by far been one of the most pleasant to work with. The guys picking up the trash have always been thorough and have even picked up my trash when I've forgotten to put it out to the curb, when we moved they politely knocked on our door and asked us to put our container is a different location. Whenever I have had a question and contacted the office staff they have always been more than helpful as well as extremely polite, always asking if there was anything further they could assist me with. I can not imagine someone having that negative of an experience.

4
★★★★☆

I've had a number of the trash providers in the Newark area and Big O has by far been one of the most pleasant to work with. The guys picking up the trash have always been thorough and have even picked up my trash when I've forgotten to put it out to the curb, when we moved they politely knocked on our door and asked us to put our container is a different location. Whenever I have had a question and contacted the office staff they have always been more than helpful as well as extremely polite, always asking if there was anything further they could assist me with. I can not imagine someone having that negative of an experience.

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My boyfriend and I just moved to the area and we chose Big O as our garbage pick up. When I called and asked about the trash bin the lady said come on down and pick it up. I asked her if it would fit in my trunk if I put the back seats of my car down and she said sure it would not a problem. When I got there the lady said absolutley not it would not fit and that I needed to get a truck! I said well I just moved here and didn't know of anyone with a truck and then I told her to forget it and that I would just put my trash out with no bin. She said okay and was very rude about it. The next day I had a trash bin at my house when I got home from work, which was all fine and dandy until I got the bill and they charged me $15. I had no idea that they would be delivering one to my house and then to top it off she charged me. They also said that we paid our first three months off and now they are billing us for it. My boyfriend called the other day to talk about it and the lady put him on hold for 15 min. They are a very rude company!

3
★★★☆☆

My boyfriend and I just moved to the area and we chose Big O as our garbage pick up. When I called and asked about the trash bin the lady said come on down and pick it up. I asked her if it would fit in my trunk if I put the back seats of my car down and she said sure it would not a problem. When I got there the lady said absolutley not it would not fit and that I needed to get a truck! I said well I just moved here and didn't know of anyone with a truck and then I told her to forget it and that I would just put my trash out with no bin. She said okay and was very rude about it. The next day I had a trash bin at my house when I got home from work, which was all fine and dandy until I got the bill and they charged me $15. I had no idea that they would be delivering one to my house and then to top it off she charged me. They also said that we paid our first three months off and now they are billing us for it. My boyfriend called the other day to talk about it and the lady put him on hold for 15 min. They are a very rude company!

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I have been a Big O customer for years and they have always done a good job picking up my trash. I have never had a billing issue with this company, nor a problem with anything not getting picked up. In fact, I recently cleaned out our basement and put quite a bit to the curb and they took it all. I have never bothered to price the competiton because I believe in local business. I would recommend this company to anyone in the area.

5
★★★★★

I have been a Big O customer for years and they have always done a good job picking up my trash. I have never had a billing issue with this company, nor a problem with anything not getting picked up. In fact, I recently cleaned out our basement and put quite a bit to the curb and they took it all. I have never bothered to price the competiton because I believe in local business. I would recommend this company to anyone in the area.

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Recently Big O got an Exclusive contract to haul all garbage in St. Albans township.

As I travel a lot, I chose not to use one of their containers for two reasons. Since my home does not have wheels, I will not have a semi permanent trash bin in front of my home advertising the fact that I am not home. Secondly, trash bins get blown into the road on windy days and would pose a trafic hazard.

I therefor simply place the garbage in bags. For whatever reason, the Big O driver does not pick them up. I never had a problem with Waste Management in the previous nine years.

The second week, at noon, I actually saw the driver stop in front of my home, but he left the trash. I called and complained and the trash was picked up. The third week, the trash was picked up.

This week, once again the trash was left.

When I called, Cathy, the person who answered the phone asked when I placed my trash at the curb. I told her 8 AM. She then told me that it had to be there by 5AM. I asked what is the difference if the driver doesn't come until noon.

Apparently, it is Big O company policy to blame the customers for Big O's incomprehensibly lousy service.

1
★☆☆☆☆

Recently Big O got an Exclusive contract to haul all garbage in St. Albans township.

As I travel a lot, I chose not to use one of their containers for two reasons. Since my home does not have wheels, I will not have a semi permanent trash bin in front of my home advertising the fact that I am not home. Secondly, trash bins get blown into the road on windy days and would pose a trafic hazard.

I therefor simply place the garbage in bags. For whatever reason, the Big O driver does not pick them up. I never had a problem with Waste Management in the previous nine years.

The second week, at noon, I actually saw the driver stop in front of my home, but he left the trash. I called and complained and the trash was picked up. The third week, the trash was picked up.

This week, once again the trash was left.

When I called, Cathy, the person who answered the phone asked when I placed my trash at the curb. I told her 8 AM. She then told me that it had to be there by 5AM. I asked what is the difference if the driver doesn't come until noon.

Apparently, it is Big O company policy to blame the customers for Big O's incomprehensibly lousy service.

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1 out of 2 people found this review helpful.

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I have used Big O for 25 years, always been great untill this past year. Always good now about sending bills and raising prices but they tend to forget to pick up the trash. I'll be looking for a new company after this billing period as I am sure they wouldn't get a refund right either. This company has went WAY down hill. PG

1
★☆☆☆☆

I have used Big O for 25 years, always been great untill this past year. Always good now about sending bills and raising prices but they tend to forget to pick up the trash. I'll be looking for a new company after this billing period as I am sure they wouldn't get a refund right either. This company has went WAY down hill. PG

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1 out of 2 people found this review helpful.

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I called Big O refuse to set up service as I just recently moved to town and noticed most of the neighborhood utilized their service. After about three weeks of no trash pick up and no trash can being sent out, Both myself and my boyfriend called to inquire. The receptionist stated that there was a wait list for the can but that if we put the trash out curb side that they will still pick up the trash. It has now been about a month and a half and there is still no trash can, our trash is not getting picked up curbside, and we have not received a bill. I do not recommend their services and we will be taking our business elsewhere!!!

1
★☆☆☆☆

I called Big O refuse to set up service as I just recently moved to town and noticed most of the neighborhood utilized their service. After about three weeks of no trash pick up and no trash can being sent out, Both myself and my boyfriend called to inquire. The receptionist stated that there was a wait list for the can but that if we put the trash out curb side that they will still pick up the trash. It has now been about a month and a half and there is still no trash can, our trash is not getting picked up curbside, and we have not received a bill. I do not recommend their services and we will be taking our business elsewhere!!!

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1 out of 2 people found this review helpful.

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I believe Big O needs a new bookkeeper/receptionist. I have had them pick up my trash for as long as I can remember. About a few month ago, they stopped sending bills and stopped picking up the trash. When I called in they tried to say that I canceled the service, which was not true at all. After that I called in again because they stopped sending the bills...again. My next door neighbor notified me that they stopped picking up trash in the alley and that we had to start putting it on the curb; it would of been nice if they notified me. Again, I called in and began to ask if the bill was current and she said "yes," and asked her why I haven't been billed and she didn't have an answer. I then proceeded to ask what street I was supposed to be setting my trash (I live on a corner), and she told me she was going to look up the information and began to try to hang up on me. She did not say she was going to call me back or anything and hung up on me. I now have, basically, a stockpile of trash sitting on my back porch. If they do not pick up the trash today, I'm going to switch companies after calling in and complaining. The receptionist seems clueless, ignorant, and condescending.

1
★☆☆☆☆

I believe Big O needs a new bookkeeper/receptionist. I have had them pick up my trash for as long as I can remember. About a few month ago, they stopped sending bills and stopped picking up the trash. When I called in they tried to say that I canceled the service, which was not true at all. After that I called in again because they stopped sending the bills...again. My next door neighbor notified me that they stopped picking up trash in the alley and that we had to start putting it on the curb; it would of been nice if they notified me. Again, I called in and began to ask if the bill was current and she said "yes," and asked her why I haven't been billed and she didn't have an answer. I then proceeded to ask what street I was supposed to be setting my trash (I live on a corner), and she told me she was going to look up the information and began to try to hang up on me. She did not say she was going to call me back or anything and hung up on me. I now have, basically, a stockpile of trash sitting on my back porch. If they do not pick up the trash today, I'm going to switch companies after calling in and complaining. The receptionist seems clueless, ignorant, and condescending.

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1 out of 2 people found this review helpful.

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Cancelled service because the wouldn't replace the container that they broke and they are still sending bills. Waste Management provides better service at about the same cost with curbside recycling and without the smart attitude that you get from big O

1
★☆☆☆☆

Cancelled service because the wouldn't replace the container that they broke and they are still sending bills. Waste Management provides better service at about the same cost with curbside recycling and without the smart attitude that you get from big O

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1 out of 2 people found this review helpful.

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I quit Big O over six weeks ago and i"m still waiting on my refund.( i paid for 3 months )
I called them 3 or 4 times and they keep telling me that it is in the book keeper hands ( over 6 weeks ) I think that they better get a new book keeper if it takes this long. All i want is what is owe to me

5
★★★★★

I quit Big O over six weeks ago and i"m still waiting on my refund.( i paid for 3 months )
I called them 3 or 4 times and they keep telling me that it is in the book keeper hands ( over 6 weeks ) I think that they better get a new book keeper if it takes this long. All i want is what is owe to me

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1 out of 3 people found this review helpful.

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I have used Big O for ten years now. Waste Management was the primo garbage removal in our area, but I had so much trouble with them, I quit them before they ever made my first pick up. After ten years, I am now noticing more and more of my neighbors are using Big O. I believe in using local businesses whenever possible. Big O prices are going up, that is true, but I believe they are competitive with other companies, and they are local! They have NEVER missed a pick up, even when we had the horrible snow storm around Christmas a few years ago. They may have been a couple of days late, but they got to it eventually. I highly recommend Big O - they will pick up anything that can legally be picked up by them (no refrigerators or hazardous waste!). Christine

4
★★★★☆

I have used Big O for ten years now. Waste Management was the primo garbage removal in our area, but I had so much trouble with them, I quit them before they ever made my first pick up. After ten years, I am now noticing more and more of my neighbors are using Big O. I believe in using local businesses whenever possible. Big O prices are going up, that is true, but I believe they are competitive with other companies, and they are local! They have NEVER missed a pick up, even when we had the horrible snow storm around Christmas a few years ago. They may have been a couple of days late, but they got to it eventually. I highly recommend Big O - they will pick up anything that can legally be picked up by them (no refrigerators or hazardous waste!). Christine

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1 out of 1 people found this review helpful.

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I wish I could say the same as the previous author on this company's dependability. If I had to put a number on it, I would say only about 50% of the time does my trash (or my neighbors trash) get picked up on our specified day. When you call them to inquire as to why, you get a response of "I dont know" or "Oh, that driver was off that day". Sometimes it is days after the specified trash day before the trash gets picked up. This company has no problem accepting their payment on time, but don't expect the same courtesy from them in getting your trash picked up on time.
Waste Management is only a few dollars more a month and that's where I'll be going when my 3 month prepaid service with Big O expires. BUYER BEWARE!!!

1
★☆☆☆☆

I wish I could say the same as the previous author on this company's dependability. If I had to put a number on it, I would say only about 50% of the time does my trash (or my neighbors trash) get picked up on our specified day. When you call them to inquire as to why, you get a response of "I dont know" or "Oh, that driver was off that day". Sometimes it is days after the specified trash day before the trash gets picked up. This company has no problem accepting their payment on time, but don't expect the same courtesy from them in getting your trash picked up on time.
Waste Management is only a few dollars more a month and that's where I'll be going when my 3 month prepaid service with Big O expires. BUYER BEWARE!!!

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1 out of 2 people found this review helpful.

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I have been with them two years and recently my past two bills have increased both times ...I called and just got well the gas company does it without warning?????? I guess that makes it alright then? I am not sure if there is a cheaper company around but bet I will be finding out today~as I will not leave it up to chance on whether the next bill is higher too..If you like paying more each bill without even a letter of explanation then this is the company for you. Best wishes

1
★☆☆☆☆

I have been with them two years and recently my past two bills have increased both times ...I called and just got well the gas company does it without warning?????? I guess that makes it alright then? I am not sure if there is a cheaper company around but bet I will be finding out today~as I will not leave it up to chance on whether the next bill is higher too..If you like paying more each bill without even a letter of explanation then this is the company for you. Best wishes

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1 out of 2 people found this review helpful.

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We have been with Big O Refuse for about a year now. They have always picked up our trash on trash day, even when there has been a holiday (which is suprising). Have never had a probem with them throwing the trash cans around. They have always set them back in the same area that we had them out at. Great company, and great customer service.

5
★★★★★

We have been with Big O Refuse for about a year now. They have always picked up our trash on trash day, even when there has been a holiday (which is suprising). Have never had a probem with them throwing the trash cans around. They have always set them back in the same area that we had them out at. Great company, and great customer service.

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1 out of 2 people found this review helpful.

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