Central Exterminating Co., Inc., has fully cooperated with investigating authorities and has taken steps, including buying new equipment and training employees, to see that any mistakes we made while working in the Social Security Administration office in Cleveland are not repeated. We have purchased new equipment that will be used only for bed bug treatment. We have been working in the Cleveland area for decades, and we are proud of our long record of safe and effective service for countless customers. Nothing is more important to us than the well-being of our customers and workers. We are taking all necessary steps to see that we live up to that promise.