Dan Tobin Chevrolet

★★★★★
  • 2539 Billingsley Rd

    Columbus, OH 43235

    Map & Directions
  • 614-889-6300

4.5 4
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I was at their collision body shop today. (6/10/14) The woman who gave me an estimate was such a WENCH, so nasty, cold and unfriendly that I refuse to go there even if they did my repairs for free. She was just a bitter, negative person

3
★★★★★

I was at their collision body shop today. (6/10/14) The woman who gave me an estimate was such a WENCH, so nasty, cold and unfriendly that I refuse to go there even if they did my repairs for free. She was just a bitter, negative person

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Their service department has some serious problems. \r
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They charge you more than they verbally quote you and add in extra shop supply fees and extra diagnostics and inspections that they don't mention until you are at the cashier.

3
★★★★★

Their service department has some serious problems. \r
\r
They charge you more than they verbally quote you and add in extra shop supply fees and extra diagnostics and inspections that they don't mention until you are at the cashier.

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I don't even want to give them 1 star for the horrible service they provided, but yahoo made me choose at least 1. I purchased a used car and was lied to multiple times about the services they were supposed to have done to the car. All in all I have spent at least 8 hours in their establishment waiting (on 4 separate occasions) and at least 2 hours on the phone trying to get an answer from the someone. Their service manager Brian lacked the common courtesy he should have since he in fact is their Service Manager. On 2 occasions he didn't return calls that his other manager asked him to return, while checking me in he stopped what he was doing to look up another ticket and discuss with a mechanic, and never informed me of the multiple of problems he ran into with my vehicle causing me to wait a ridiculous amount of time. Each time I had to ask what was going on after about 90 mins. Then in the end he blamed the salesman for all the issues. My car is under warranty and I would rather drive 25 miles out of my way to get it serviced than deal with these people ever again!!

On a side note in the middle of dealing with these people I found out a friend of mine went there for a car issue and was told nothing was wrong and that someone had driven her car and then they charged her $700 for looking at the car. To her shock when she picked up the car the odometer was the same as when she drove it in!!!

1
★☆☆☆☆

I don't even want to give them 1 star for the horrible service they provided, but yahoo made me choose at least 1. I purchased a used car and was lied to multiple times about the services they were supposed to have done to the car. All in all I have spent at least 8 hours in their establishment waiting (on 4 separate occasions) and at least 2 hours on the phone trying to get an answer from the someone. Their service manager Brian lacked the common courtesy he should have since he in fact is their Service Manager. On 2 occasions he didn't return calls that his other manager asked him to return, while checking me in he stopped what he was doing to look up another ticket and discuss with a mechanic, and never informed me of the multiple of problems he ran into with my vehicle causing me to wait a ridiculous amount of time. Each time I had to ask what was going on after about 90 mins. Then in the end he blamed the salesman for all the issues. My car is under warranty and I would rather drive 25 miles out of my way to get it serviced than deal with these people ever again!!

On a side note in the middle of dealing with these people I found out a friend of mine went there for a car issue and was told nothing was wrong and that someone had driven her car and then they charged her $700 for looking at the car. To her shock when she picked up the car the odometer was the same as when she drove it in!!!

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Wonderful to deal with; great follow-up in the service department; as truthful as it gets in this business; have bought 2 used cars and 3 new cars from them; cars bought at other dealers have not been good experiences; will stick with Dan Tobin

2
★★★★★

Wonderful to deal with; great follow-up in the service department; as truthful as it gets in this business; have bought 2 used cars and 3 new cars from them; cars bought at other dealers have not been good experiences; will stick with Dan Tobin

Pros: pick up and delivery shuttle; car rental on-site; knowledgeable staff; repairs done right first time

Cons: none really

Message from Dan Tobin Chevrolet

Feel free to contact us if you have any questions about one of our Buick GMC models. If you find a model you like you can also get a quick quote. If you already own a GM vehicle we have a great parts and service departments that will keep your car or truck on the road.

 

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