U-Haul Moving & Storage Of Akron

★★★☆☆
  • 1570 Vernon Odom Blvd

    Akron, OH 44320

    Map & Directions
  • 330-869-0837

About U-Haul Moving & Storage Of Akron

Hours
Sun 9am-5pm, Mon-Thu 7am-7pm, Sat 7am-7pm, Fri 7am-8pm

Automotive

Automotive
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3.0 2
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I was charged an extra $50 and when i called in to get it taken care of i was treated by the most disrespectful individual Ive ever come across. When i asked if there was anyone else to speak with or if i could call customer service i was told that he was customer service and there wasn't a corporate number to call. Im not the only one with issues either. I should have known that i was walking into a disaster when there were at least 3 other people in line at the time disputing charges made by them that weren't correct. The guy behind me was charged an additional 75$ for not returning a dolly that was never provided in the first place. Avoid this place at all cost, i was helped by the location manager: Dave Mcelhaney. Beware of this location! At the least check your bank account after you return the truck!!!!!

1
★☆☆☆☆

I was charged an extra $50 and when i called in to get it taken care of i was treated by the most disrespectful individual Ive ever come across. When i asked if there was anyone else to speak with or if i could call customer service i was told that he was customer service and there wasn't a corporate number to call. Im not the only one with issues either. I should have known that i was walking into a disaster when there were at least 3 other people in line at the time disputing charges made by them that weren't correct. The guy behind me was charged an additional 75$ for not returning a dolly that was never provided in the first place. Avoid this place at all cost, i was helped by the location manager: Dave Mcelhaney. Beware of this location! At the least check your bank account after you return the truck!!!!!

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There are several different U-Haul stores around the area, but I have to recommend this particular store above all others because of their stellar customer service. The prices on their truck and equipment rentals are about average, and their moving supply prices are a little higher than average, but their excellent service makes them the best place to go for all of your moving needs. The staff is very helpful and will work with you to help you figure out exactly what you need, and if for some reason you are dissatisfied with the equipment you rented or purchased, it is likely that they will offer you some kind of compensation for the problem. Unless I move away from this area, I will never go to another store for any of my moving needs.

PROS: Excellent customer service and helpful, friendly staff
CONS: Prices range from average to above average

5
★★★★★

There are several different U-Haul stores around the area, but I have to recommend this particular store above all others because of their stellar customer service. The prices on their truck and equipment rentals are about average, and their moving supply prices are a little higher than average, but their excellent service makes them the best place to go for all of your moving needs. The staff is very helpful and will work with you to help you figure out exactly what you need, and if for some reason you are dissatisfied with the equipment you rented or purchased, it is likely that they will offer you some kind of compensation for the problem. Unless I move away from this area, I will never go to another store for any of my moving needs.

PROS: Excellent customer service and helpful, friendly staff
CONS: Prices range from average to above average

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