Charter One

★★★☆☆
  • 7422 Harvard Ave

    Cleveland, OH 44105

    Map & Directions
  • 216-271-0465

About Charter One

Categories
Hours
Sun 11:00AM - 03:00PM, Mon 11:00AM - 07:00PM, Tue 11:00AM - 07:00PM, Wed 11:00AM - 07:00PM, Thu 11:00AM - 07:00PM, Fri 11:00AM - 07:00PM, Sat 10:00AM - 04:00PM

Finance

Finance
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2.5 2
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My home equity line of credit loan officer, processed my loan extremely quickly back on April 26 - under two hours. Through Charter One, he was able to offer the best rates and the fastest processing speed. However, that was the end of the service. The paperwork I received was misleading and redundant. Then, after five weeks and several repeated failed promises and attempts, I have still not received the Line of Credit checks. Charter One, the check printing company, the agent, even the shipping company could not figure out how to get the checks to me - despite the fact that they have been able to send me eleven mailings with offers for additional services. After Mr. Grafmiller failed to respond to my last email, I called him three days ago. He promised to send me a tracking number and to emergency process my checks by close-of-business so I could have access to the HELOC, and he failed again - no call back, no tracking number, no checks. Repeated attemps at gettign help from other representatives was also futile. One guy even sent me looking for the loan number that he told me later I would only have if I had receioved the checks or a statement - which he knew I didnt have. I am not impressed. Surely they can do better.

1
★☆☆☆☆

My home equity line of credit loan officer, processed my loan extremely quickly back on April 26 - under two hours. Through Charter One, he was able to offer the best rates and the fastest processing speed. However, that was the end of the service. The paperwork I received was misleading and redundant. Then, after five weeks and several repeated failed promises and attempts, I have still not received the Line of Credit checks. Charter One, the check printing company, the agent, even the shipping company could not figure out how to get the checks to me - despite the fact that they have been able to send me eleven mailings with offers for additional services. After Mr. Grafmiller failed to respond to my last email, I called him three days ago. He promised to send me a tracking number and to emergency process my checks by close-of-business so I could have access to the HELOC, and he failed again - no call back, no tracking number, no checks. Repeated attemps at gettign help from other representatives was also futile. One guy even sent me looking for the loan number that he told me later I would only have if I had receioved the checks or a statement - which he knew I didnt have. I am not impressed. Surely they can do better.

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I have paid many bills at charter one and they are always very helpful. The lines are never long and they make sure that your paper work is done right the first time. The staff are very helpful and curtious. I would recommend this bank to others.They really take care of their customers.

4
★★★★☆

I have paid many bills at charter one and they are always very helpful. The lines are never long and they make sure that your paper work is done right the first time. The staff are very helpful and curtious. I would recommend this bank to others.They really take care of their customers.

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