Original Mattress Factory

★★★★☆
39.2931 -84.3047
Map and Directions to Original Mattress Factory

513-583-5252

9853 Waterstone Blvd

Cincinnati, OH

45249

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About Original Mattress Factory

Details
Hours
Mon. - Thu., Sat. 10am - 9pm;Fri. 10am - 6pm;Sun. 12am - 6pm
4.0 4
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Reviews 1 - 4 of 4.
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CONSUMERS BEWARE -We purchased a King orthopedic ultra plush set - within a month we both absolutely hated the bed - awful back aches - upon calling store - we found they have a NO RETURN policy - but for a 25% return fee - plus a fee for them to pick it up, then we can return and then pay more for a different mattress. we'd end up spending ANOTHER $800. no consumer protection on this costly purchase - they wont budge a bit....

1
★☆☆☆☆

CONSUMERS BEWARE -We purchased a King orthopedic ultra plush set - within a month we both absolutely hated the bed - awful back aches - upon calling store - we found they have a NO RETURN policy - but for a 25% return fee - plus a fee for them to pick it up, then we can return and then pay more for a different mattress. we'd end up spending ANOTHER $800. no consumer protection on this costly purchase - they wont budge a bit....

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I currently work for the Original Mattress Factory, and am sorry to hear about your experience. Are top of the line beds come with a 12 year warranty, and are middle of the road beds come with a 10 year warranty; our least expensive beds come with a one year, nine year pro-rated warranty, so your mattress is still under warranty and if you call our factory location we'll be more then happy to see if there is anything wrong with your mattress. Keep in mind with a king mattress, over time you are going to see two dips, this is referred to as a "king ridge"...it happens because you're on one side and your spouse is on the other side, and no one is sleeping in the middle. It is a common occurence that happens in any brand's king size bed. An impression of up to 1.5" is considered normal, anything more then that is covered under the warranty. I am very sorry that you are having a hard time flipping the mattress, you don't have to flip the mattress, but we do reccomend it. It is like rotating your tires, it just tends to make the mattress last longer. One thing I've seen people do, that are having trouble flipping the bed, is purchase two Twin Extra Long Mattresses (when put together are the same size as a king). The weight of the mattress is coming from the innerspring, and in our top of the line Orthopedic line we use a 12 3/4 gauge offset knotted coil with six turns. As for your frame, we do not sell any wooden beds...nor have we ever sold any beds with wooden slats. The frames we sell are from Mantua, and have a life time warranty through the manufacturer. Again, I am sorry about your experience, and if you call our factory we'll be more then happy to see if there is anything wrong with your mattress. Thanks, and have a great day.

5
★★★★★

I currently work for the Original Mattress Factory, and am sorry to hear about your experience. Are top of the line beds come with a 12 year warranty, and are middle of the road beds come with a 10 year warranty; our least expensive beds come with a one year, nine year pro-rated warranty, so your mattress is still under warranty and if you call our factory location we'll be more then happy to see if there is anything wrong with your mattress. Keep in mind with a king mattress, over time you are going to see two dips, this is referred to as a "king ridge"...it happens because you're on one side and your spouse is on the other side, and no one is sleeping in the middle. It is a common occurence that happens in any brand's king size bed. An impression of up to 1.5" is considered normal, anything more then that is covered under the warranty. I am very sorry that you are having a hard time flipping the mattress, you don't have to flip the mattress, but we do reccomend it. It is like rotating your tires, it just tends to make the mattress last longer. One thing I've seen people do, that are having trouble flipping the bed, is purchase two Twin Extra Long Mattresses (when put together are the same size as a king). The weight of the mattress is coming from the innerspring, and in our top of the line Orthopedic line we use a 12 3/4 gauge offset knotted coil with six turns. As for your frame, we do not sell any wooden beds...nor have we ever sold any beds with wooden slats. The frames we sell are from Mantua, and have a life time warranty through the manufacturer. Again, I am sorry about your experience, and if you call our factory we'll be more then happy to see if there is anything wrong with your mattress. Thanks, and have a great day.

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I have bought both of my son's twin beds at this location. I find the store to be uninviting from the outside but I hope that people will give it a chance. When you first go in, the store appears tiny and made me uncomfortable. I was pleased to realize that they had exactly what I needed which was a cheaper twin bed. Once thing to keep in mind when buying mattresses is that you can haggle. Ask for a discount because you may very well get one. It worked for us both time we have purchased here. The quality has been great even though we bought cheap mattresses. The children have been very satisfied and so have I. The sales staff has always been polite and has made me feel comfortable. We will definitely go back we need a new mattress.

PROS: good prices
CONS: feels un-inviting at first

4
★★★★☆

I have bought both of my son's twin beds at this location. I find the store to be uninviting from the outside but I hope that people will give it a chance. When you first go in, the store appears tiny and made me uncomfortable. I was pleased to realize that they had exactly what I needed which was a cheaper twin bed. Once thing to keep in mind when buying mattresses is that you can haggle. Ask for a discount because you may very well get one. It worked for us both time we have purchased here. The quality has been great even though we bought cheap mattresses. The children have been very satisfied and so have I. The sales staff has always been polite and has made me feel comfortable. We will definitely go back we need a new mattress.

PROS: good prices
CONS: feels un-inviting at first

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Latest reviews from Citysearch.

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HORRIBBBLLEE CUSTOMER Serv. THEY TRY TO GET YOU by sweet talking and send you somthing that you didn't order. and then try and upsell u for the item that you ORIGINALLY WANTED. STAY AWAY!!! THE MATTRESS SUCKS...it sinks in the

6
★★★★★

HORRIBBBLLEE CUSTOMER Serv. THEY TRY TO GET YOU by sweet talking and send you somthing that you didn't order. and then try and upsell u for the item that you ORIGINALLY WANTED. STAY AWAY!!! THE MATTRESS SUCKS...it sinks in the

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