Extra Space Storage

★★★☆☆
  • 800 Cincinnati Ave

    Lebanon, OH 45036

    Map & Directions
  • 513-934-3080

About Extra Space Storage

Categories
  • Self Storage
  • Storage
  • Moving Supplies
Details
  • Shop Online
Hours
M-F 9:30am-6pm, Sa 9am-5:30pm, Su Closed (Gate Hours 6:00 AM - 10:00 PM Sunday-Saturday)
Associations
  • Self Storage Association
Emails
  • fac1506@extraspace.com
Phones
  • Fax (859-554-2757)
Year Established
  • 1977
Keywords
  • storage units
  • storage
  • self storage
  • storage near me
  • storage facilities
  • mini storage
Products
  • Self Storage
  • Moving & Packing Supplies
  • Boxes
Specialties
  • Video Surveillance
  • Alarmed Units
  • Electronic Gate Access
  • Drive Up Climate Control
  • Drive Up Units
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Discover
  • Invoice
  • MasterCard
  • Visa
Services
  • Climate Controlled Units
  • Drive Up Access
  • Exceptional Security
  • Electronic Gate Access
  • All-Hours Access
  • Personal Access Hour
  • On Site Manager Available
  • Drive Up Climate Controlled Units
  • Wide Drive Isles
  • Manager Living On Site
Languages
  • English

Transportation & Storage

Transportation & Storage
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3.0 2
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I have had a storage unit since 2011 at the Lebanon, OH facility. After learning of the 10% rate increase to my rental fee, I called to inquire about the rate hike. The person who answered the phone raised her voice and acted like a defensive 13 year old on a rant to my question about the 10% increase. I shared a concern that the exit key pad had not worked since the first day I entered the unit. I when onto discuss how there have not been improvements to justify the large rate hike. I did not raise my voice even after her accelerating teenage comments and poor customer service. The employee hung up the phone 4 times when I tried to get a manager name to discuss the feedback I wanted to share on the maintenance issues. In fairness of disclosure, I did call the girl a ""smarty pants"" as she was acting like one in the course of her rant to my comment and initial phone call. The Lebanon facility is not customer friendly and has had mechanical issues with the key pad that has been broken for the time I have been storing item there.

0
★☆☆☆☆

I have had a storage unit since 2011 at the Lebanon, OH facility. After learning of the 10% rate increase to my rental fee, I called to inquire about the rate hike. The person who answered the phone raised her voice and acted like a defensive 13 year old on a rant to my question about the 10% increase. I shared a concern that the exit key pad had not worked since the first day I entered the unit. I when onto discuss how there have not been improvements to justify the large rate hike. I did not raise my voice even after her accelerating teenage comments and poor customer service. The employee hung up the phone 4 times when I tried to get a manager name to discuss the feedback I wanted to share on the maintenance issues. In fairness of disclosure, I did call the girl a ""smarty pants"" as she was acting like one in the course of her rant to my comment and initial phone call. The Lebanon facility is not customer friendly and has had mechanical issues with the key pad that has been broken for the time I have been storing item there.

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If you need to store something, this is the place to go. The friendly staff will help you decide what size unit you need. They also have good and fair prices.

5
★★★★★

If you need to store something, this is the place to go. The friendly staff will help you decide what size unit you need. They also have good and fair prices.

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Message from Extra Space Storage

Store your belongings at Extra Space Storage on 800 Cincinnati Ave in Lebanon, OH today! Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

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