Arrow Heating & Cooling

★☆☆☆☆

About Arrow Heating & Cooling

Categories
  • Air Conditioning Contractors
Details
  • Furnace Repair
  • Bryant
  • Bryant
Hours
M-F 8am-5pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • jtodd@arrowhc.com
Year Established
  • 1984
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Brands
  • Acca
  • Bbb
  • Bryant
  • Puron
  • Perfect Heat Perfect Humidity

Home Construction & Remodeling

Home Construction & Remodeling
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Company was called to fix a/c unit they installed 3 years earlier. The part/service should have been covered under the 5 year warranty, but Arrow denied the warranty claim using an incorrect install date of 2004, when the unit itself wasn't even built until 2006. They also left two valved loose whether thru bad workmanship or on purpose to get another call...requiring a follow up service. That was done by a reputable company, who pointed out the previous mistake/fraud by Arrow and also called the manufacturer to confirm the 1st repair should have been done by warranty. When I called to complain the office mgr hung up the phone suggesting we call "six on your side." Do not deal with this company.

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★☆☆☆☆

Company was called to fix a/c unit they installed 3 years earlier. The part/service should have been covered under the 5 year warranty, but Arrow denied the warranty claim using an incorrect install date of 2004, when the unit itself wasn't even built until 2006. They also left two valved loose whether thru bad workmanship or on purpose to get another call...requiring a follow up service. That was done by a reputable company, who pointed out the previous mistake/fraud by Arrow and also called the manufacturer to confirm the 1st repair should have been done by warranty. When I called to complain the office mgr hung up the phone suggesting we call "six on your side." Do not deal with this company.

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Company was called when our A/C stopped working and realized our copper was froze up. They injected a dye which was left in for three weeks per company requirement, and then came back out and were told they could not find a leak. They then charged us for five pounds of freon. Within a month the same issue arised. I called back to inform them of this and they wanted to charge me again for the same service. I spoke with the owner Jeff Todd who was extremely rude and refused to work with me in any way in backing up his service. I called another company and they were able to locate the initial leak within 20 min. and found that when Arrow filled the freon, they never put the seal on properly, nor did they close where the freon was filled properly. This time we were 6 pounds low. We tried to call the owner again, and he refused to speak with us. DO NOT TAKE A CHANCE WITH THIS COMPANY!!!!

0
★☆☆☆☆

Company was called when our A/C stopped working and realized our copper was froze up. They injected a dye which was left in for three weeks per company requirement, and then came back out and were told they could not find a leak. They then charged us for five pounds of freon. Within a month the same issue arised. I called back to inform them of this and they wanted to charge me again for the same service. I spoke with the owner Jeff Todd who was extremely rude and refused to work with me in any way in backing up his service. I called another company and they were able to locate the initial leak within 20 min. and found that when Arrow filled the freon, they never put the seal on properly, nor did they close where the freon was filled properly. This time we were 6 pounds low. We tried to call the owner again, and he refused to speak with us. DO NOT TAKE A CHANCE WITH THIS COMPANY!!!!

Pros: None

Cons: Extremely rude, no customer service

Message from Arrow Heating & Cooling

Whether it's a new installation or routine service, our factory-trained technicians provide the expertise your comfort depends on. And at Arrow Heating & Cooling, we repair all makes and models.

More about Arrow Heating & Cooling

Repairing and servicing air conditioners and furnaces for over 20 years. Our experts will help you with both service and installation of your comfort system. Call today for your free estimate.

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