Castaways

★☆☆☆☆
  • 1500 N High St

    Lancaster, OH 43130

    Map & Directions
  • 740-654-9197

About Castaways

Categories
  • Restaurant Equipment
Details
  • Carry Out
Hours
M Closed, Tu-Th 4pm-8:30pm, F-Sa 4pm-9:30pm, Su 4pm-8:30pm
Special Offer
Call Today
Emails
  • david@bayfoodmarket.com
Year Established
  • 1987
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa

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First off, it took them FOREVER to get our food, then the food was cold. They weren't even that busy. It is a very small restaurant wanna be, that is very very poor. We had a $25 gift certificate from Restaurant.com, in order to redeem it, the bill had to be at least $35, and then $25 would be deducted from the bill. After we finished our meal they wouldn't let us use it because it was on Valentine's Day. There was nothing on the gift certificate that noted ANYTHING about Valentines Day, its not even an official holiday! We explained to them that this is very misleading, and the manager did not care one bit about our frustration. We asked them to make an exception because there wasn't anything mentioned about Valentine's Day being their "declared holiday". Bottom line.. these people intentionally make up excuses to NOT accept gift certificates, so they can charge you the full price, and enjoy the prepaid gift certificate amount(s). This needs to be stopped!! Not to mention the place is filthy, and needs to be inspected by the Health Dept, by far the dirtiest restaurant I have seen. Like I said the food luke warm and is way over priced, the service is lousy. I will NEVER go back to this place!

I would like them to refund my money for this ruined night. The meal ended up being $38.00 full price. I do not want a gift certificate from them, because I'm sure they won't honor it, there will most likely be some ridiculous reason why its not valid, so I definitely want a refund!

1
★☆☆☆☆

First off, it took them FOREVER to get our food, then the food was cold. They weren't even that busy. It is a very small restaurant wanna be, that is very very poor. We had a $25 gift certificate from Restaurant.com, in order to redeem it, the bill had to be at least $35, and then $25 would be deducted from the bill. After we finished our meal they wouldn't let us use it because it was on Valentine's Day. There was nothing on the gift certificate that noted ANYTHING about Valentines Day, its not even an official holiday! We explained to them that this is very misleading, and the manager did not care one bit about our frustration. We asked them to make an exception because there wasn't anything mentioned about Valentine's Day being their "declared holiday". Bottom line.. these people intentionally make up excuses to NOT accept gift certificates, so they can charge you the full price, and enjoy the prepaid gift certificate amount(s). This needs to be stopped!! Not to mention the place is filthy, and needs to be inspected by the Health Dept, by far the dirtiest restaurant I have seen. Like I said the food luke warm and is way over priced, the service is lousy. I will NEVER go back to this place!

I would like them to refund my money for this ruined night. The meal ended up being $38.00 full price. I do not want a gift certificate from them, because I'm sure they won't honor it, there will most likely be some ridiculous reason why its not valid, so I definitely want a refund!

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