Spa Depot Of Ohio Incorporated

★☆☆☆☆
  • 36383 Detroit Rd

    Avon, OH 44011

    Map & Directions
  • 440-934-7727

About Spa Depot Of Ohio Incorporated

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I bought a spa and had nothing but service problems. Service men were not qualified to fix a number of problems, and bent/creased the metal cover bar upon installation.

Don and Barb ignored our phone calls, visits, and letters. I purchased a 5 year Platinum service contract but nothing was done until we got a local television news station involved. The support bar is still broken, and they have passed the service work to a subcontractor.

We found comparable tubs (for less), but wanted the service they promised but never provided.

1
★☆☆☆☆

I bought a spa and had nothing but service problems. Service men were not qualified to fix a number of problems, and bent/creased the metal cover bar upon installation.

Don and Barb ignored our phone calls, visits, and letters. I purchased a 5 year Platinum service contract but nothing was done until we got a local television news station involved. The support bar is still broken, and they have passed the service work to a subcontractor.

We found comparable tubs (for less), but wanted the service they promised but never provided.

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Before buying an expensive spa from spa depot of ohio, review their better business bureau rating at www.bbb.org before doing so. Wish I would have.

Service when looking to buy is great, they make you feel good, great information but once you have a problem, not only do they not fix your problem the IGNORE you. 7 months, two defects, including no heat to the spa. They don't respond to the mfg, who's customer support tried to help but failed, they don't respond to the better business bureau as you will see by clicking on the link, they have lied when I stopped in and they promised service, but no one came. DO NOT buy from this company no matter how friendly and helpful Barb and Don seem at purchase. Not sour grapes, check out www.bbb.org. this is their mode of operation.

1
★☆☆☆☆

Before buying an expensive spa from spa depot of ohio, review their better business bureau rating at www.bbb.org before doing so. Wish I would have.

Service when looking to buy is great, they make you feel good, great information but once you have a problem, not only do they not fix your problem the IGNORE you. 7 months, two defects, including no heat to the spa. They don't respond to the mfg, who's customer support tried to help but failed, they don't respond to the better business bureau as you will see by clicking on the link, they have lied when I stopped in and they promised service, but no one came. DO NOT buy from this company no matter how friendly and helpful Barb and Don seem at purchase. Not sour grapes, check out www.bbb.org. this is their mode of operation.

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