Carmino's Pizza

★★★☆☆
  • 4728 Pearl Rd

    Cleveland, OH 44109

    Map & Directions
  • 216-398-9365

About Carmino's Pizza

Hours
Mon - Thu 11:00 am - 1:00 am, Fri - Sat 10:30 am - 2:30 am, Sun 10:30 am - 1:00 am

Food

Food
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As our first tesmony, we have been loyal customers of Carmino's Pizza, on Pearl Rd. in Parma OH. But as of tonight, we will no longer endulge in their delicious and resonably priced pizza. It was late on a Saturday, and lucky Carmino's, who has always been reliable and open till 2:00a.m. on Saturdays, was open and we were so hungry, We didn't eat in about 2 days, being poor around the holiday season like eveyone else, and we wanted a Large Sausage pizza, cheesey bread, and a cherry coke(not a hard order, or compilcated one) They always came through for us, and we had used the same credit card, and account that we had been useing in the past. But for some reason our account came up as "Banned Account" , now having our daughter order, she just hung up and said "the card didn't work". We have an ample amount of money in the account, and the card was fine, we even called the 24hr customer service center to make sure the card was not at fault. So we had an adult called back Carmino's to ask what exactly happened when they went to pay with the card. We had it on speaker so my daughter could hear and make sure she agreed with what the man said because she had to re-read the card number 3 times and we were worried about a fraud attempt. The Manager tonight was the rudest manager i have ever heard. I litterally was in shock with his comments. We asked "when the card came up as "banned account" what does that mean in your system?" and the manager said.."heh..what the f**k do you thinkit' means?"...shocking we said"excuse me?!" manager said.." what does it mean to you a**hole?!"..we said.."i don't appriciate your tone sir! All we asked was a simple question." we were cut off and the manager said.."eeh whatever .."(at this point we were appauled and shocked that a place we considered to be part of the family dinner meun once a month, a place where we would have smiles on our faces just to place an order, had suddenly turned into the biggest dissapointment of the year...) we asked.."what is your boss's number who's your boss?!" and the manager said.."im da boss a**hole"..we were even more shocked.."we said "ok you will be hearing from the better business bureau, all we asked was a questoin"...the manager hung up..we decided to make this review tonight. And amazingly we came to find that
Carmino's service has also let down devoted customers in the past...we are calling The Better Business Bureau..but we are very sad to lose a part of our family's history and memories just because they can't control their "managers"..

1
★☆☆☆☆

As our first tesmony, we have been loyal customers of Carmino's Pizza, on Pearl Rd. in Parma OH. But as of tonight, we will no longer endulge in their delicious and resonably priced pizza. It was late on a Saturday, and lucky Carmino's, who has always been reliable and open till 2:00a.m. on Saturdays, was open and we were so hungry, We didn't eat in about 2 days, being poor around the holiday season like eveyone else, and we wanted a Large Sausage pizza, cheesey bread, and a cherry coke(not a hard order, or compilcated one) They always came through for us, and we had used the same credit card, and account that we had been useing in the past. But for some reason our account came up as "Banned Account" , now having our daughter order, she just hung up and said "the card didn't work". We have an ample amount of money in the account, and the card was fine, we even called the 24hr customer service center to make sure the card was not at fault. So we had an adult called back Carmino's to ask what exactly happened when they went to pay with the card. We had it on speaker so my daughter could hear and make sure she agreed with what the man said because she had to re-read the card number 3 times and we were worried about a fraud attempt. The Manager tonight was the rudest manager i have ever heard. I litterally was in shock with his comments. We asked "when the card came up as "banned account" what does that mean in your system?" and the manager said.."heh..what the f**k do you thinkit' means?"...shocking we said"excuse me?!" manager said.." what does it mean to you a**hole?!"..we said.."i don't appriciate your tone sir! All we asked was a simple question." we were cut off and the manager said.."eeh whatever .."(at this point we were appauled and shocked that a place we considered to be part of the family dinner meun once a month, a place where we would have smiles on our faces just to place an order, had suddenly turned into the biggest dissapointment of the year...) we asked.."what is your boss's number who's your boss?!" and the manager said.."im da boss a**hole"..we were even more shocked.."we said "ok you will be hearing from the better business bureau, all we asked was a questoin"...the manager hung up..we decided to make this review tonight. And amazingly we came to find that
Carmino's service has also let down devoted customers in the past...we are calling The Better Business Bureau..but we are very sad to lose a part of our family's history and memories just because they can't control their "managers"..

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My review is much like Ruthie H.,We have ordered from Carmino's for a couple of years now and had always been very pleased until tonight.We ordered pizza and chicken and jo's,The delivery was 20 mins. late and the food was cold and damp,when I complained I was reminded that they had been very busy.Oh really,Why is that a good excuse for crappy food?I ended up refusing the order.The only reason I am rating them very good is because untill tonight the food and service have always been excellent.Don't know if we will order from them again.

4
★★★★☆

My review is much like Ruthie H.,We have ordered from Carmino's for a couple of years now and had always been very pleased until tonight.We ordered pizza and chicken and jo's,The delivery was 20 mins. late and the food was cold and damp,when I complained I was reminded that they had been very busy.Oh really,Why is that a good excuse for crappy food?I ended up refusing the order.The only reason I am rating them very good is because untill tonight the food and service have always been excellent.Don't know if we will order from them again.

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Normally i love ordering from Carminos. After today, I dont think I will order from here again. My kids asked me to order a pizza for them. So,i did. They said it would be here within 45 mins. After an hour and a half i called back. The person that answered the phone was very rude. So I cancelled my order.They didnt even offer an apology! Ive been a loyal customer for years. But I wont order from there again.Not untill they get better service!

1
★☆☆☆☆

Normally i love ordering from Carminos. After today, I dont think I will order from here again. My kids asked me to order a pizza for them. So,i did. They said it would be here within 45 mins. After an hour and a half i called back. The person that answered the phone was very rude. So I cancelled my order.They didnt even offer an apology! Ive been a loyal customer for years. But I wont order from there again.Not untill they get better service!

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The pizza is probably the bestw I've had in the area but the service could use some work.

1
★★★☆☆

The pizza is probably the bestw I've had in the area but the service could use some work.

.

Best stromboli ever! great pizza too!

2
★★★★★

Best stromboli ever! great pizza too!

.

DO YOU ONLY PRINT THE REVIEWS THAT ARE GOOD. I sent
a review at least four months ago that you totally ignored. I was
a regular of your restaurant until that happened. I called in a delivery order for a large pizza with about 5 toppings. When it arrived and the meat topping was totally missing, I called the store. Instead of being apologetic, as one would expect, all I got was a
promise of 65 cents (yes .65) off my next order. No offer to replace
the pizza or anything else. Imagine how insulted I felt. I was totally
disgusted. Gee, thanks for nothing. I will probably never see this
in print but I will spread the word by mouth.

1
★☆☆☆☆

DO YOU ONLY PRINT THE REVIEWS THAT ARE GOOD. I sent
a review at least four months ago that you totally ignored. I was
a regular of your restaurant until that happened. I called in a delivery order for a large pizza with about 5 toppings. When it arrived and the meat topping was totally missing, I called the store. Instead of being apologetic, as one would expect, all I got was a
promise of 65 cents (yes .65) off my next order. No offer to replace
the pizza or anything else. Imagine how insulted I felt. I was totally
disgusted. Gee, thanks for nothing. I will probably never see this
in print but I will spread the word by mouth.

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.

Always hot and delicious. I pick up rather than dine in. The dining area is on the small side and needs alot of upgrading, but the pizza makes up for it. The antipasto salad, though expensive-6.00, is very good, enough for two(but I eat one by myself).

5
★★★★★

Always hot and delicious. I pick up rather than dine in. The dining area is on the small side and needs alot of upgrading, but the pizza makes up for it. The antipasto salad, though expensive-6.00, is very good, enough for two(but I eat one by myself).

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