Alson Jewelers

★★☆☆☆
  • 28149 Chagrin Blvd

    Cleveland, OH 44122

    Map & Directions
  • 216-464-6767

About Alson Jewelers

Hours
Mon, Wed, Fri, 10am - 6pm; Thurs, 10am - 7pm; Sat, 10am - 5pm

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2.0 3
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I originally bought my jewelry from Alvin??s Jewelers at Chapel Hill Mall. I bought my wedding band and my husband??s wedding band and a very expensive ring there, and the warranties for all. When I was told that Alvin??s was going out of business, I was told that I would have to drive and hour away for Alson's to recognize my warranties. When I went there I was told that since I bought one of my rings before a certain date they would not recognize my most expensive piece of jewelry through them. They were very rude in explaining why this was to me and did not listen to anything I had to say. I came in a second time to get my two other rings checked for their warranties and was going to do a little shopping. The saleswoman took my two rings, did not offer to clean any of my other jewelry and walked away. I was looking around thinking of getting a necklace. I was not approached by anyone else to see if I needed help or would like to see anything. When the saleswoman came back she handed me my jewelry, did not say another thing and walked away. Since she was not interested if I wanted anything else, I left very upset with how rude the woman was to me and how she acted like I was an inconvenience to her to be in there. I would love to never have to enter there and deal with the rudeness of the employees and will probably just count my warranties as a loss and take my pieces somewhere else, if there is anything wrong. I would rather pay to have my jewelry fixed then to drive an hour away to be treated rudely.

2
★★☆☆☆

I originally bought my jewelry from Alvin??s Jewelers at Chapel Hill Mall. I bought my wedding band and my husband??s wedding band and a very expensive ring there, and the warranties for all. When I was told that Alvin??s was going out of business, I was told that I would have to drive and hour away for Alson's to recognize my warranties. When I went there I was told that since I bought one of my rings before a certain date they would not recognize my most expensive piece of jewelry through them. They were very rude in explaining why this was to me and did not listen to anything I had to say. I came in a second time to get my two other rings checked for their warranties and was going to do a little shopping. The saleswoman took my two rings, did not offer to clean any of my other jewelry and walked away. I was looking around thinking of getting a necklace. I was not approached by anyone else to see if I needed help or would like to see anything. When the saleswoman came back she handed me my jewelry, did not say another thing and walked away. Since she was not interested if I wanted anything else, I left very upset with how rude the woman was to me and how she acted like I was an inconvenience to her to be in there. I would love to never have to enter there and deal with the rudeness of the employees and will probably just count my warranties as a loss and take my pieces somewhere else, if there is anything wrong. I would rather pay to have my jewelry fixed then to drive an hour away to be treated rudely.

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I have been to about four jewelers in the area because I am looking for an engagement ring. When I went to Alsons they treated me horrible. When I first walked in the sales women walked up to the couple that had followed me in instead of me. I waited for 5 minutes until someone finally came to help me, I should of walked out then. When a saleswomen did come to help me I explained my budget. She asked me absolutely nothing, she took me to a little section of rings and told me this was all I could afford. Then she ignored me and started talking to the other couple who had walked in behind me! The saleswomen helping them suggested they switched customers, I was relieved but was quickly frustrated again. This women showed me excactly what I wanted and told me it was in my price range then she discovered it wasn't. She then looked at me with a blank stare and asked me what we should do now? I told her I would just go get the ring I had already found. She started drilling me with questions about the other ring. She told me there was no way that I had found a good diamond and that I should show her pictures! She was the rudest person I have dealt with yet I walked out of the store shaking. I did speak to the manager he was nice and apologized but the damage was done. I will never shop there again.

1
★☆☆☆☆

I have been to about four jewelers in the area because I am looking for an engagement ring. When I went to Alsons they treated me horrible. When I first walked in the sales women walked up to the couple that had followed me in instead of me. I waited for 5 minutes until someone finally came to help me, I should of walked out then. When a saleswomen did come to help me I explained my budget. She asked me absolutely nothing, she took me to a little section of rings and told me this was all I could afford. Then she ignored me and started talking to the other couple who had walked in behind me! The saleswomen helping them suggested they switched customers, I was relieved but was quickly frustrated again. This women showed me excactly what I wanted and told me it was in my price range then she discovered it wasn't. She then looked at me with a blank stare and asked me what we should do now? I told her I would just go get the ring I had already found. She started drilling me with questions about the other ring. She told me there was no way that I had found a good diamond and that I should show her pictures! She was the rudest person I have dealt with yet I walked out of the store shaking. I did speak to the manager he was nice and apologized but the damage was done. I will never shop there again.

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Business Response:

Candice, Although we never want to hear about the kind of experience you had, we appreciate the time you took to write about it. Believe me, we take these comments very seriously and have shared your review with everyone on our staff. We have been in business since 1931, and try to capitalize on these poor situations in order for this not to happen again. Our staff have all been working for my family for many years and they are the finest trained professionals in our market. I'm truly sorry and hope that you will give us another opportunity to change your mind. Please ask for one of the owners, Chad or David if you are willing to gives us another shot. Thanks Chad
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I gave a 3 star rating because I have to admit Alson Jewlery does carry the most beautiful line of jewelry, but their sales person are not so friendly if they don't think you will buy. (even if some times you do want to buy) if you are looking for good quality, this is the place to go, but prepare yourself before you do.

3
★★★☆☆

I gave a 3 star rating because I have to admit Alson Jewlery does carry the most beautiful line of jewelry, but their sales person are not so friendly if they don't think you will buy. (even if some times you do want to buy) if you are looking for good quality, this is the place to go, but prepare yourself before you do.

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Business Response:

A.H. Appreciate your nice comments about our selection of fine jewelry but are taken back by our "not so friendly" sales person. We know how important it is to be treated nice. Our staff knows this as well and feel we deliver the best shopping experience. I'm sorry and would love the opportunity to talk with you if you would please give us a call at 216.464.6767. Thanks for your comments. Chad

Message from Alson Jewelers

Our family has been serving the Cleveland market for fine jewelry, diamonds, watches and more since 1931. We don't just "talk the talk"...we "walk the walk" - Whether you looking to make $100 purchase, $1000, $10,000 or more, we treat everyone the same and realize how important each client is to our overall success! Owners are on the premises and very approachable. Feel free to ask for Chad or David anything you want.

More about Alson Jewelers

Cleveland owned and operated since 1931. We are the premier place to shop for the hottest trends in designer jewelry, Swiss watches, Diamond engagement rings, and gifts. We have the most highly trained group of sales professional to help educate you on your most important jewelry purchases. We have masters jewelers and certified watchmaker on the premies who can design, recreate and repair almost everything! Alson offers the finest designer jewelry, World renown Swiss watches, and a breathtaking collection of engagement rings in all different styles. From traditional, to cutting edge designs. An elegant selection of crystal and home accessories.

 

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