Dave Dennis Chrysler Jeep Dodge Ram

★★★★☆
Dave Dennis Chrysler Jeep Dodge in Dayton, OH treats the needs of each individual customer with paramount concern. We know that you have high expectat
  • 4232 Colonel Glenn Hwy

    Dayton, OH 45431

    Map & Directions
  • 937-429-5566

3.8182 11
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.

Buyer beware! They have a personable sales staff but their service department is downright shady. They quoted me nearly $1200 worth of repairs my Jeep Liberty "supposedly" needed - none of which was covered under the warranty. I took it to a local mechanic for a second opinion - turns out I just needed a tune-up. I took the vehicle in for a warranty repair and they made the problem worse. Water leaking on the passenger floorboard is now a completely soaked headliner, a moonroof that has had the seals replaced 8 times, and water drops pouring in to the vehicle in the rear compartment. Each time I have taken it in the problem gets worse and they get more obnoxious to deal with. Their advice to me: don't park it anywhere that debris could fall on the car, don't use a car wash, and don't park it on a hill (seriously?) - in other words, don't drive it when it's raining and keep it covered so the water can't get in - only drive the car when it's sunny out.

1
★☆☆☆☆

Buyer beware! They have a personable sales staff but their service department is downright shady. They quoted me nearly $1200 worth of repairs my Jeep Liberty "supposedly" needed - none of which was covered under the warranty. I took it to a local mechanic for a second opinion - turns out I just needed a tune-up. I took the vehicle in for a warranty repair and they made the problem worse. Water leaking on the passenger floorboard is now a completely soaked headliner, a moonroof that has had the seals replaced 8 times, and water drops pouring in to the vehicle in the rear compartment. Each time I have taken it in the problem gets worse and they get more obnoxious to deal with. Their advice to me: don't park it anywhere that debris could fall on the car, don't use a car wash, and don't park it on a hill (seriously?) - in other words, don't drive it when it's raining and keep it covered so the water can't get in - only drive the car when it's sunny out.

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Buyer beware! They have a personable sales staff but their service department is downright shady. They quoted me nearly $1200 worth of repairs my Jeep Liberty "supposedly" needed - none of which was covered under the warranty. I took it

3
★★★★★

Buyer beware! They have a personable sales staff but their service department is downright shady. They quoted me nearly $1200 worth of repairs my Jeep Liberty "supposedly" needed - none of which was covered under the warranty. I took it

.

Being military we have lived and bought cars in alot of places and we are actually sad to say we will be going to NC next and wish they could come with us, Rick Johnson was an absolutely wonderful and personable salesperson who didn't rush

3
★★★★★

Being military we have lived and bought cars in alot of places and we are actually sad to say we will be going to NC next and wish they could come with us, Rick Johnson was an absolutely wonderful and personable salesperson who didn't rush

.

I drove to this dealership from Columbus, Ohio to take delivery of my 2011 Jeep Grand Cherokee Overland Summit. A local dealer here in town lost my business when they located and brought in the wrong Jeep Grand Cherokee for me to purchase.

3
★★★★★

I drove to this dealership from Columbus, Ohio to take delivery of my 2011 Jeep Grand Cherokee Overland Summit. A local dealer here in town lost my business when they located and brought in the wrong Jeep Grand Cherokee for me to purchase.

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The new car staff was extremely courteous and helpful. They did everything they could to make my experience seem like I was buying a luxury vehicle instead of a basic Dodge Caliber. I would highly recommend visiting them if you are in the market for a new vehicle.

5
★★★★★

The new car staff was extremely courteous and helpful. They did everything they could to make my experience seem like I was buying a luxury vehicle instead of a basic Dodge Caliber. I would highly recommend visiting them if you are in the market for a new vehicle.

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Our 40 day old Chrysler T&C van with 2300 miles left us stranded 300 miles from home half way to our vacation destination due to metal in the engine that caused the engine to seize and fried the starter. The 5 star dealer in WV inspected half the engine, removed the metal, changed the starter and called it fixed. They also informed us our engine was built with "restricted parts." In spite of our grave concerns over the safety and reliability of the car given the defect and "half" repair, we were told by both dealers and Chrysler to take the car and bring it back if it failed again. At one point the dealer in WV went so far as to tell us "you own the car," very sympathetic. We were instructed by Jason Dennis as to our obligation as consumers to give the manufacturer ample time and opportunity to fix their defects. He told us "he'd like to help, but was limited in what he could do," and he is the owner of the dealership. (We still remember all the promises from the whole sales team about how this dealership is there for you after the sale...) He offered a free inspection of the car except for the engine, not entirely helpful given the defect. He also told us that "he hoped over time our confidence in our vehicle would return." Ironic given that at point of sale we explained to his sales team that we were replacing our current vehicle with new for our upcoming trip(s) because of our concerns for safety and reliability. At 2585 miles the change oil light came on. Upon taking the van in to a 3rd 5 star dealer (this van won't be going to Dave Dennis for warranty work now) it was determined the oil had been changed by the dealer in WV, but they had failed to reset the sensor. They reset the sensor. Today at 2675 miles the check engine light came on while driving 55mph on the highway, precisely a concern we had voiced to all involved in the first incident. The van was taken immediately to the 3rd dealer to diagnose.

Should Chrysler manufacture products that fail on MAJOR components this early in their life cycle? When they do, what should be the response of the company and it's dealers? This van would appear to be on it's way to being declared a lemon and Dave Dennis Chrysler could not care less. Buyer beware.

1
★☆☆☆☆

Our 40 day old Chrysler T&C van with 2300 miles left us stranded 300 miles from home half way to our vacation destination due to metal in the engine that caused the engine to seize and fried the starter. The 5 star dealer in WV inspected half the engine, removed the metal, changed the starter and called it fixed. They also informed us our engine was built with "restricted parts." In spite of our grave concerns over the safety and reliability of the car given the defect and "half" repair, we were told by both dealers and Chrysler to take the car and bring it back if it failed again. At one point the dealer in WV went so far as to tell us "you own the car," very sympathetic. We were instructed by Jason Dennis as to our obligation as consumers to give the manufacturer ample time and opportunity to fix their defects. He told us "he'd like to help, but was limited in what he could do," and he is the owner of the dealership. (We still remember all the promises from the whole sales team about how this dealership is there for you after the sale...) He offered a free inspection of the car except for the engine, not entirely helpful given the defect. He also told us that "he hoped over time our confidence in our vehicle would return." Ironic given that at point of sale we explained to his sales team that we were replacing our current vehicle with new for our upcoming trip(s) because of our concerns for safety and reliability. At 2585 miles the change oil light came on. Upon taking the van in to a 3rd 5 star dealer (this van won't be going to Dave Dennis for warranty work now) it was determined the oil had been changed by the dealer in WV, but they had failed to reset the sensor. They reset the sensor. Today at 2675 miles the check engine light came on while driving 55mph on the highway, precisely a concern we had voiced to all involved in the first incident. The van was taken immediately to the 3rd dealer to diagnose.

Should Chrysler manufacture products that fail on MAJOR components this early in their life cycle? When they do, what should be the response of the company and it's dealers? This van would appear to be on it's way to being declared a lemon and Dave Dennis Chrysler could not care less. Buyer beware.

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0 out of 3 people found this review helpful.

.

Being military we have lived and bought cars in alot of places and we are actually sad to say we will be going to NC next and wish they could come with us, Rick Johnson was an absolutely wonderful and personable salesperson who didn't rush and even though we called him almost every day for a week while deciding on whether we wanted a dodge or nissan we choose the dodge because he was personable and didn't call to push us, he didn't even requesty a credit check which was a refreshing part of the process and what brought us back! I am carefully considering trading in my other car just because of their great customer service especially towards military!

5
★★★★★

Being military we have lived and bought cars in alot of places and we are actually sad to say we will be going to NC next and wish they could come with us, Rick Johnson was an absolutely wonderful and personable salesperson who didn't rush and even though we called him almost every day for a week while deciding on whether we wanted a dodge or nissan we choose the dodge because he was personable and didn't call to push us, he didn't even requesty a credit check which was a refreshing part of the process and what brought us back! I am carefully considering trading in my other car just because of their great customer service especially towards military!

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.

Spent nearly 2 weeks getting work done that was originally said to be done in only 1 week or 4 days.
(Even since it was their problem and not ours they would not supply a rental.)
We had to take it back not only once but twice since due to work not done - that was paid to be done and supposedly done.

Service has the absolute worst customer service on the planet. From here on out we will find another 5 (Five) star dealership in the area to handle our needs, professionally since they were not able to.

1
★☆☆☆☆

Spent nearly 2 weeks getting work done that was originally said to be done in only 1 week or 4 days.
(Even since it was their problem and not ours they would not supply a rental.)
We had to take it back not only once but twice since due to work not done - that was paid to be done and supposedly done.

Service has the absolute worst customer service on the planet. From here on out we will find another 5 (Five) star dealership in the area to handle our needs, professionally since they were not able to.

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0 out of 2 people found this review helpful.

.

Dave Dennis has been at that same location on Colonel Glenn for a couple of decades at the very least. They offer wonderful service by their sales and service staff. They are a Five-Star dealer which simply means how great their views on customers are.

You'll find a huge certified inventory of quality pre-owned and new cars. Their sales staff doesn't jump out the door when they see you pull in to 'hound you' at all. They give you time to look and ask questions. They are there if you need them. The service department deserves kudos as we've always taken our car there and never had an issue with them.

4
★★★★☆

Dave Dennis has been at that same location on Colonel Glenn for a couple of decades at the very least. They offer wonderful service by their sales and service staff. They are a Five-Star dealer which simply means how great their views on customers are.

You'll find a huge certified inventory of quality pre-owned and new cars. Their sales staff doesn't jump out the door when they see you pull in to 'hound you' at all. They give you time to look and ask questions. They are there if you need them. The service department deserves kudos as we've always taken our car there and never had an issue with them.

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1 out of 1 people found this review helpful.

.

Im consistently pleased with the service that Dave Dennis has given me over the years. Their body shop is one of the best Ive had to take my car to and their salesmen dont hound you to buy a car. They give you breathing room and allow you to make your selection while giving you helpful advice along the way.

Their selection of cars is also one of the biggest in the area. The cars spill over into a lot over across the street and the incentives for buying a car from them are magnificent. Their showroom is spacious and the individual offices are pleasant.

4
★★★★☆

Im consistently pleased with the service that Dave Dennis has given me over the years. Their body shop is one of the best Ive had to take my car to and their salesmen dont hound you to buy a car. They give you breathing room and allow you to make your selection while giving you helpful advice along the way.

Their selection of cars is also one of the biggest in the area. The cars spill over into a lot over across the street and the incentives for buying a car from them are magnificent. Their showroom is spacious and the individual offices are pleasant.

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1 out of 1 people found this review helpful.

.

When my husband worked nights, He really didn't have time to work on our station wagon so I started taking it up to Dave Dennis.

I felt like I was on their best customer list the way I was consistently treated. I didn't envy going into a mechanics shop, but Dave Dennis mechanics were always pleasant and helpful. The work I had done was without fail superior.

3
★★★☆☆

When my husband worked nights, He really didn't have time to work on our station wagon so I started taking it up to Dave Dennis.

I felt like I was on their best customer list the way I was consistently treated. I didn't envy going into a mechanics shop, but Dave Dennis mechanics were always pleasant and helpful. The work I had done was without fail superior.

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1 out of 2 people found this review helpful.

 

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