Diamond Cellar

★★★★☆
  • 6280 Sawmill Rd

    Dublin, OH 43017

    Map & Directions
  • 614-336-4545

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I had an excellent experience at the Diamond Cellar while buying an engagement ring. I knew almost nothing about engagement ring components, diamonds, etc., and the staff was incredibly patient and helpful. Never once did I feel pressure

3
★★★★★

I had an excellent experience at the Diamond Cellar while buying an engagement ring. I knew almost nothing about engagement ring components, diamonds, etc., and the staff was incredibly patient and helpful. Never once did I feel pressure

.

My fiance and I looked at several jewelers prior to going to the Diamond Cellar. The receptionist paged a consultant to meet with us and after meeting him we had nothing but top notch service. Based on just a simple description of what I

3
★★★★★

My fiance and I looked at several jewelers prior to going to the Diamond Cellar. The receptionist paged a consultant to meet with us and after meeting him we had nothing but top notch service. Based on just a simple description of what I

.

I agree with the second person. The Diamond Cellar is the best place to shop for selection, quality and customer service. They are fair and reasonable, yet very classy and professional. If people go in there and expect to haggle over prices and get "the best deal", go to Zales. This place is for people that appreciate quality and good customer service, not for those that shop at flea markets or yard sales.

5
★★★★★

I agree with the second person. The Diamond Cellar is the best place to shop for selection, quality and customer service. They are fair and reasonable, yet very classy and professional. If people go in there and expect to haggle over prices and get "the best deal", go to Zales. This place is for people that appreciate quality and good customer service, not for those that shop at flea markets or yard sales.

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I am shocked by what I am reading about the Diamond Cellar. I have shopped mainly at the Sawmill Road store, but occasionally at their Easton location as well. The stores are absolutely beautiful, the staff could not be friendlier, and their selection is amazing.

My husband has purchased jewelry from the Diamond Cellar for me for years and it has always been a positive experience. Every time I walk in the door they ask if I would like my rings cleaned and I find their staff to be extremely approachable.

I think that people sometimes walk into stores with a preconceived notion of how they are going to be treated and it would take a lot for the store to overcome what they already have in their head.

I will continue to shop at the Diamond Cellar and to tell all my friends about this wonderful company. I hope that anyone reading these reviews takes the time to visit one of their stores and have their own experience. Then come back here and write about it!

5
★★★★★

I am shocked by what I am reading about the Diamond Cellar. I have shopped mainly at the Sawmill Road store, but occasionally at their Easton location as well. The stores are absolutely beautiful, the staff could not be friendlier, and their selection is amazing.

My husband has purchased jewelry from the Diamond Cellar for me for years and it has always been a positive experience. Every time I walk in the door they ask if I would like my rings cleaned and I find their staff to be extremely approachable.

I think that people sometimes walk into stores with a preconceived notion of how they are going to be treated and it would take a lot for the store to overcome what they already have in their head.

I will continue to shop at the Diamond Cellar and to tell all my friends about this wonderful company. I hope that anyone reading these reviews takes the time to visit one of their stores and have their own experience. Then come back here and write about it!

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1 out of 1 people found this review helpful.

.

We too received horrible service at the Diamond Cellar on Sawmill Road. My boyfriend and I were grocery shopping on a Saturday and decided to stop by to look at engagement rings. We found the engagement ring section and stood there for over 10 minutes waiting for someone to help us. Not only did we not get assistance, not one single employee even acknowledged that we were standing there! One employee went as far to go over and talk to a customer who was already being helped by another associate. I feel that the major reason we were ignored is because we look young and were wearing street clothes rather than business attire. Needless to say we left and took our business elsewhere and have discouraged many of our friends and family from shopping there as well.

0
★☆☆☆☆

We too received horrible service at the Diamond Cellar on Sawmill Road. My boyfriend and I were grocery shopping on a Saturday and decided to stop by to look at engagement rings. We found the engagement ring section and stood there for over 10 minutes waiting for someone to help us. Not only did we not get assistance, not one single employee even acknowledged that we were standing there! One employee went as far to go over and talk to a customer who was already being helped by another associate. I feel that the major reason we were ignored is because we look young and were wearing street clothes rather than business attire. Needless to say we left and took our business elsewhere and have discouraged many of our friends and family from shopping there as well.

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The Johnson Family's Diamond Cellar (6280 Sawmill Rd, Columbus OH 43017) is the worst place to shop for jewelry. My husband and I went there to shop (our first time at this store), on our anniversary, for a few special jewelry items. I should also mention that since we are of Indian decent, we tend to purchase (real) jewelry items VERY often and bring our friends to the jewelry shops we frequent to add to their business. Upon entering the shop, the receptionist scoffed in the manner used to say "What are you doing here... I am better than you". We ignored this incident and went further into the shop. All sales personnel keenly avoided eye contact with us and went to talk amongst themselves. After waiting approximately 10 minutes for a salesperson to help us, my husband and I decided to go up to the second floor to see if we could find someone to wait on us there. Upon arriving to the second floor, we experienced the same treatment. I should mention that we both were nicely dressed and I was even wearing nice jewelry as well. This was treatment was completely unacceptable.

1
★☆☆☆☆

The Johnson Family's Diamond Cellar (6280 Sawmill Rd, Columbus OH 43017) is the worst place to shop for jewelry. My husband and I went there to shop (our first time at this store), on our anniversary, for a few special jewelry items. I should also mention that since we are of Indian decent, we tend to purchase (real) jewelry items VERY often and bring our friends to the jewelry shops we frequent to add to their business. Upon entering the shop, the receptionist scoffed in the manner used to say "What are you doing here... I am better than you". We ignored this incident and went further into the shop. All sales personnel keenly avoided eye contact with us and went to talk amongst themselves. After waiting approximately 10 minutes for a salesperson to help us, my husband and I decided to go up to the second floor to see if we could find someone to wait on us there. Upon arriving to the second floor, we experienced the same treatment. I should mention that we both were nicely dressed and I was even wearing nice jewelry as well. This was treatment was completely unacceptable.

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0 out of 2 people found this review helpful.

More about Diamond Cellar

The Diamond Cellar is one of the largest independent jewelry stores in the United States, representing some of the finest brands in the world. It's a long way from our humble beginning as a trade shop serving other jewelers in Columbus, Ohio. But through it all, one thing has remained the same. We have always strived to offer the finest service available. Whether it's in sales, custom design or repair, you'll deal with some of the most talented and highly trained people in the country. Our roots are in the goldsmith trade, and it's an area of the business we have steadily grown. We manufacture much of our own jewelry right here in our store, using the finest materials and craftsmanship. From setting an engagement diamond to a full-blown custom design, your jewelry never has to leave our store. In addition we offer in-house watchmakers who can service most of the major Swiss brands. Our sales associates are highly trained, earning degrees from the Gemological Institute of America, and many of them are Graduate Gemologists. They are true jewelry professionals who have made this a career, rather than just a job. Our continuing education and mentoring program means they're up on the latest information and can answer any of your questions.

 

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