John Rich Jewelers

★★★★☆
  • 7541 Mentor Ave 6

    Mentor, OH 44060

    Map & Directions
  • 440-951-0008

About John Rich Jewelers

Hours
Mon 10am-6pm, Wed-Fri 10am-6pm, Tue 10am-7pm, Sat 10am-4pm
3.6667 3
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The owner is very nice and the staff is extremely helpful but their Cash for Gold advertisement is a bit misleading. I took a gold necklace in on the 6th and as of the 15th, I have had to call and track down the check from the owner which cannot be cashed until the 18th. When I dropped off the necklace, I was told that the "scrap gold" would be Fed Exed to the refinery and a check sent out the same day and that it would be four days total before I received my payment. I was referred to the establishment by a friend who turned in a gold watch and received $185 cash the same visit. The necklace I turned in was worth $364 so when the proposal of waiting for a check was offerred, I thought it was due to the large amount. I waited exactly a week before I made the first phone call where I was told that "it was odd the Refiner hadn't called to say he mailed the check." The next day I called again and was told they had telephoned the Refiner and was waiting for the return call. I asked for the owwner, who was not in, to call me the next day. 24 hours pass and no phone call. I called today and when I spoke to the owner, he let me know that they received the check from the refinery (Saturday) but the check from them would not be good until Tuesday. I'm not sure if it is just a sign of the times, but the promise of "quick cash for scrap gold" has been very misleading as it has not been quick or easy but long and drawn out.

2
★★☆☆☆

The owner is very nice and the staff is extremely helpful but their Cash for Gold advertisement is a bit misleading. I took a gold necklace in on the 6th and as of the 15th, I have had to call and track down the check from the owner which cannot be cashed until the 18th. When I dropped off the necklace, I was told that the "scrap gold" would be Fed Exed to the refinery and a check sent out the same day and that it would be four days total before I received my payment. I was referred to the establishment by a friend who turned in a gold watch and received $185 cash the same visit. The necklace I turned in was worth $364 so when the proposal of waiting for a check was offerred, I thought it was due to the large amount. I waited exactly a week before I made the first phone call where I was told that "it was odd the Refiner hadn't called to say he mailed the check." The next day I called again and was told they had telephoned the Refiner and was waiting for the return call. I asked for the owwner, who was not in, to call me the next day. 24 hours pass and no phone call. I called today and when I spoke to the owner, he let me know that they received the check from the refinery (Saturday) but the check from them would not be good until Tuesday. I'm not sure if it is just a sign of the times, but the promise of "quick cash for scrap gold" has been very misleading as it has not been quick or easy but long and drawn out.

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John Rich Jewelers is by far the BEST jewelry store I have ever been to. Throughout the years, my family has purchased several items from this store. From watches, to earrings, to engagement rings, you name it...and we have been more than pleased with every purchase. The owner of this business is more than happy to clean your jewelry or give you a new watch battery free of charge to help with the upkeep of your purchases. Their bench jeweler is very talented & does EXCELLENT custom orders. You don't ever feel like your being ripped off and you know you are receiving a high quality product. The business has been in their family for over 150 years now and has always been in the Painesville/Mentor area. In order to stay in business these days, many small businesses need our support! They have pictures of their family members dating back to the 1800s on their walls and are first class people. Make sure you visit their store and check out their inventory & store atmosphere! This should be your very first stop when it comes to purchasing from your local jeweler!

5
★★★★★

John Rich Jewelers is by far the BEST jewelry store I have ever been to. Throughout the years, my family has purchased several items from this store. From watches, to earrings, to engagement rings, you name it...and we have been more than pleased with every purchase. The owner of this business is more than happy to clean your jewelry or give you a new watch battery free of charge to help with the upkeep of your purchases. Their bench jeweler is very talented & does EXCELLENT custom orders. You don't ever feel like your being ripped off and you know you are receiving a high quality product. The business has been in their family for over 150 years now and has always been in the Painesville/Mentor area. In order to stay in business these days, many small businesses need our support! They have pictures of their family members dating back to the 1800s on their walls and are first class people. Make sure you visit their store and check out their inventory & store atmosphere! This should be your very first stop when it comes to purchasing from your local jeweler!

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This is the first time I am writing a review - but felt compelled to do so as I have used John Rich Jewelers for the past five years and have had nothing but a great experiences. I have had multiple pieces of jewelery repaired and also purchased a custom order, diamond bracelet a few years back. They have been nothing but friendly and service oriented.

4
★★★★☆

This is the first time I am writing a review - but felt compelled to do so as I have used John Rich Jewelers for the past five years and have had nothing but a great experiences. I have had multiple pieces of jewelery repaired and also purchased a custom order, diamond bracelet a few years back. They have been nothing but friendly and service oriented.

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