Time Warner Cable

★★☆☆☆
  • 341 City Centre Mall

    Middletown, OH 45044

    Map & Directions
  • 513-424-2408

Computer & Internet Services

Computer & Internet Services
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Occidental Technical Group

1350 Oak Ave St Helena, CA

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Advanced Pc Systems

8868 Lakewood Dr PMB 318 Windsor, CA

2.0 1
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I just have to say that I love my cable, roadrunner, and phone service. It is very convenient with it being all on one bill. My only complaint is customer service and the technicians. I recently moved and called to have cable installed.I was told I would have to wait a week before someone could come to my house to install my cable. This was fine. They told me that on the day of my appointment I would receive a phone call to confirm it. That morning I waited by the phone and got the call I was supposed to get but apparently I should have waited for another call that I was not told about. Unfortunately I missed the other call that came 20 minutes after the first. I waited until the appointment time they had quoted was almost over and called the cable company. They were very rude in telling me that I wasn't home and missed the tech when I was home waiting. They failed to tell me that there was going to be two phone calls and told me it would be yet another week before anyone could install my cable. I love what they have to offer but if you are waiting for installation keep the phone with you at all times.

PROS: cable, roadrunner, phone
CONS: customer service

2
★★☆☆☆

I just have to say that I love my cable, roadrunner, and phone service. It is very convenient with it being all on one bill. My only complaint is customer service and the technicians. I recently moved and called to have cable installed.I was told I would have to wait a week before someone could come to my house to install my cable. This was fine. They told me that on the day of my appointment I would receive a phone call to confirm it. That morning I waited by the phone and got the call I was supposed to get but apparently I should have waited for another call that I was not told about. Unfortunately I missed the other call that came 20 minutes after the first. I waited until the appointment time they had quoted was almost over and called the cable company. They were very rude in telling me that I wasn't home and missed the tech when I was home waiting. They failed to tell me that there was going to be two phone calls and told me it would be yet another week before anyone could install my cable. I love what they have to offer but if you are waiting for installation keep the phone with you at all times.

PROS: cable, roadrunner, phone
CONS: customer service

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