Ganley Ford, Inc.

★★☆☆☆
  • 2835 Barber Rd

    Norton, OH 44203

    Map & Directions
  • 330-745-9081

Automotive

Automotive
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2.2 5
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Ganley ford service people are rude and lack customer skills. A vehicle dropped off at 8:45 am for a 21 point inspection and a oil change should not still be finnished at 1pm.

1
★☆☆☆☆

Ganley ford service people are rude and lack customer skills. A vehicle dropped off at 8:45 am for a 21 point inspection and a oil change should not still be finnished at 1pm.

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I had MULTIPLE AND I MEAN MULTIPLE phone conversations with Phil & Ray of the Internet Sales Dept. I told them specifically what I wanted & for how much. I told them REPEATEDLY that I did not want to come in to the dealership and have it be a waste of time. I was promised REPEATEDLY that I wouldn't be. I was also told by Phil that I would only have to spend 45 minutes there to know if everything would go through. Well, two hours later, yesterday afternoon, we left empty-handed. I was told by Ray that my monthly payment could be met before we took a test drive. After a test drive and more waiting, the story changed and then they couldn't meet my payment after everything was submitted to the banks. The bank would okay my monthly payment, that I wanted, but only if Ganley included a warranty. They were not willing to include a warranty, so I could not get the car. I AM LIVID WITH THESE GUYS!!! I told & told them I did not want to come in for nothing and THAT IS EXACTLY WHAT HAPPENED. They knew I was on disability and got alimony and that was all I had. Don't you think they would've really tried to do something for someone in that position? BUT NO!!!

1
★☆☆☆☆

I had MULTIPLE AND I MEAN MULTIPLE phone conversations with Phil & Ray of the Internet Sales Dept. I told them specifically what I wanted & for how much. I told them REPEATEDLY that I did not want to come in to the dealership and have it be a waste of time. I was promised REPEATEDLY that I wouldn't be. I was also told by Phil that I would only have to spend 45 minutes there to know if everything would go through. Well, two hours later, yesterday afternoon, we left empty-handed. I was told by Ray that my monthly payment could be met before we took a test drive. After a test drive and more waiting, the story changed and then they couldn't meet my payment after everything was submitted to the banks. The bank would okay my monthly payment, that I wanted, but only if Ganley included a warranty. They were not willing to include a warranty, so I could not get the car. I AM LIVID WITH THESE GUYS!!! I told & told them I did not want to come in for nothing and THAT IS EXACTLY WHAT HAPPENED. They knew I was on disability and got alimony and that was all I had. Don't you think they would've really tried to do something for someone in that position? BUT NO!!!

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I have bought 6 different vehicles from them and have never had a problem. Anytime it seems there will be a problem I talk to the salesman or the managers and there is no more problem. They have always treated me fairly and honestly. Finally there is someone I can rely on!!

5
★★★★★

I have bought 6 different vehicles from them and have never had a problem. Anytime it seems there will be a problem I talk to the salesman or the managers and there is no more problem. They have always treated me fairly and honestly. Finally there is someone I can rely on!!

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We have had nothing but trouble with the Service Department at Ganley Ford in Barberton. In fact, we complained about them to the Akron BBB and the Ohio Attorney General's office. Their work is terrible/negligent. You're better off taking your vehicle elsewhere--even if you bought it there. They do more damage than good (we're still paying for damage they did to the rear end of our truck while "repairing" it before we even got it off the lot!). We really liked the salespeople when we bought our two used trucks from them but will never buy another Ford product because of the experience we've had with Ganley Ford after buying them.

1
★☆☆☆☆

We have had nothing but trouble with the Service Department at Ganley Ford in Barberton. In fact, we complained about them to the Akron BBB and the Ohio Attorney General's office. Their work is terrible/negligent. You're better off taking your vehicle elsewhere--even if you bought it there. They do more damage than good (we're still paying for damage they did to the rear end of our truck while "repairing" it before we even got it off the lot!). We really liked the salespeople when we bought our two used trucks from them but will never buy another Ford product because of the experience we've had with Ganley Ford after buying them.

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My husband and I decided we wanted to buy a ford taurus and ganley advertised them brand new for $10,999. After several calls to the one in cleveland where we were going to go, i was connected to the one in barberton by the operator by mistake when i called with another question. The salesperson there convinced me to come to that one, and said they had 30 cars of what i was looking for to choose from. When we got there we found out that wasn't true, there was only ONE car for the price we were looking for, they had other taurus's but they were all more expensive. (and the salesperson who told us there were 30 never did make an appearance) Our salesperson was not bad, We found a car we liked and he gave it to us for $1000 less than the sticker price. We spent $11,999 for a 2006 taurus SE with 13,000 miles and we really do love it, it is a great car and what other car can you get brand new for such a good price?? (the taurus is discontinued so that might be why the final ones are such a good price, now they are ford fusion)

3
★★★☆☆

My husband and I decided we wanted to buy a ford taurus and ganley advertised them brand new for $10,999. After several calls to the one in cleveland where we were going to go, i was connected to the one in barberton by the operator by mistake when i called with another question. The salesperson there convinced me to come to that one, and said they had 30 cars of what i was looking for to choose from. When we got there we found out that wasn't true, there was only ONE car for the price we were looking for, they had other taurus's but they were all more expensive. (and the salesperson who told us there were 30 never did make an appearance) Our salesperson was not bad, We found a car we liked and he gave it to us for $1000 less than the sticker price. We spent $11,999 for a 2006 taurus SE with 13,000 miles and we really do love it, it is a great car and what other car can you get brand new for such a good price?? (the taurus is discontinued so that might be why the final ones are such a good price, now they are ford fusion)

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