Original Mattress Factory

★★☆☆☆
41.4202 -81.7108
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216-661-8388

4930 State Rd

Cleveland, OH

44134

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Reviews 1 - 23 of 23.
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Called CS Rep. out twice reg. Ultra Plush Mattress INDENTATIONS. All they do is talk and absolutely nothing is done bec. it cannot be fixed. THEY DO NOT DISCLOSE BEFORE PURCHASE ABOUT INDENTATIONS, which will happen and leave you with a mattress with two sides of indentations and a high valley in the middle (picture that for room decor)!!!!Warranty they say is at their discretion. TERRIBLE CUSTOMER SERVICE, MATTRESS, AND COMPANY!!!!!

1
★☆☆☆☆

Called CS Rep. out twice reg. Ultra Plush Mattress INDENTATIONS. All they do is talk and absolutely nothing is done bec. it cannot be fixed. THEY DO NOT DISCLOSE BEFORE PURCHASE ABOUT INDENTATIONS, which will happen and leave you with a mattress with two sides of indentations and a high valley in the middle (picture that for room decor)!!!!Warranty they say is at their discretion. TERRIBLE CUSTOMER SERVICE, MATTRESS, AND COMPANY!!!!!

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.

Very frustrating people to deal with. I've bought original mattress beds for years, and am going elsewhere for my next purchase. They came in, took the plastic off the bed without permission, and now that the bed does not fit the store manager mike says they will not take it back. I get that no one wants a returned bedspring, but how about you don't take the plastic off and call the factory when there is an issue! Instead they left, and now the bed is "used" two hours later, and the factory won't work with me, even though they dropped the ball! No one gave us any policy, including the delivery men who unwrapped the bed without permission! Buyers beware: bad customer service. No customer satisfaction guarantee, no help with frustrated service, rude people to deal with.

1
★☆☆☆☆

Very frustrating people to deal with. I've bought original mattress beds for years, and am going elsewhere for my next purchase. They came in, took the plastic off the bed without permission, and now that the bed does not fit the store manager mike says they will not take it back. I get that no one wants a returned bedspring, but how about you don't take the plastic off and call the factory when there is an issue! Instead they left, and now the bed is "used" two hours later, and the factory won't work with me, even though they dropped the ball! No one gave us any policy, including the delivery men who unwrapped the bed without permission! Buyers beware: bad customer service. No customer satisfaction guarantee, no help with frustrated service, rude people to deal with.

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.

HATE IT!!!!! Bad mattress, bad "post" customer service. Do yourself a HUGE favor and buy from a merchant that has a comfort guarantee, or from a warehouse club with a GREAT return policy.

Show room mattress feels nothing like the one they delivered to me, and the sales rep had a very snide attitude and said he would send a rep out to check the product, but it had to be defective...

To be defective, it had to have an indentation of 11/2". A softer than showroom mattress did not fall under the guides of the policy!

1
★☆☆☆☆

HATE IT!!!!! Bad mattress, bad "post" customer service. Do yourself a HUGE favor and buy from a merchant that has a comfort guarantee, or from a warehouse club with a GREAT return policy.

Show room mattress feels nothing like the one they delivered to me, and the sales rep had a very snide attitude and said he would send a rep out to check the product, but it had to be defective...

To be defective, it had to have an indentation of 11/2". A softer than showroom mattress did not fall under the guides of the policy!

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1 out of 1 people found this review helpful.

.

Do not buy from the Original mattress Factory!!! We purchased a mattress that was expensive and can't sleep on it. The sales person was not knowlegable in what we were looking for. The mattress has a giant hill that goes up in the middle and it slopes off on either side. So depending on what side you are sleeping on you either roll up hill or down hill. My husband actually fell off the side of the bed in the middle of the night!! You can feel the coils all the way around it. They will not back their product once you purchase it. Only offering to put a thin piece of foam in between the mattress and box spring. It also has a mold smell sending my husband to the doctor with a rash that he never had before. I am so unhappy, our new bed has been the couch! Beware please!!!!

1
★☆☆☆☆

Do not buy from the Original mattress Factory!!! We purchased a mattress that was expensive and can't sleep on it. The sales person was not knowlegable in what we were looking for. The mattress has a giant hill that goes up in the middle and it slopes off on either side. So depending on what side you are sleeping on you either roll up hill or down hill. My husband actually fell off the side of the bed in the middle of the night!! You can feel the coils all the way around it. They will not back their product once you purchase it. Only offering to put a thin piece of foam in between the mattress and box spring. It also has a mold smell sending my husband to the doctor with a rash that he never had before. I am so unhappy, our new bed has been the couch! Beware please!!!!

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1 out of 1 people found this review helpful.

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One aspect of buying at OMF that I particularly liked is the consistency of their prices. It took me over a month to shop around and when I went back to the OMF store to make my purchase, the price was the same as a month earlier. No discounts of inflated prices, no gimmicks, no haggle.

4
★★★★☆

One aspect of buying at OMF that I particularly liked is the consistency of their prices. It took me over a month to shop around and when I went back to the OMF store to make my purchase, the price was the same as a month earlier. No discounts of inflated prices, no gimmicks, no haggle.

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.

The customer service was horrible when you had a complaint. These people talk in circles and will admit NOTHING. We paid good money for an expensive mattress and got an unbalanced, uncomfortabe piece of garbage. We tried talking to the salesman where we made our purchase and he even admitted to having had other consumer complaints but could not help us. We went out to the "factory" and it was a nightmare. There was absolutely no concern or attempt made to solve our problem without spending an exuberant amout of additional cash. Do yourself a favor and DON'T BOTHER WASTING YOUR TIME.

1
★☆☆☆☆

The customer service was horrible when you had a complaint. These people talk in circles and will admit NOTHING. We paid good money for an expensive mattress and got an unbalanced, uncomfortabe piece of garbage. We tried talking to the salesman where we made our purchase and he even admitted to having had other consumer complaints but could not help us. We went out to the "factory" and it was a nightmare. There was absolutely no concern or attempt made to solve our problem without spending an exuberant amout of additional cash. Do yourself a favor and DON'T BOTHER WASTING YOUR TIME.

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1 out of 1 people found this review helpful.

.

Went there after reading that Consumer Reports readers rated the Original Mattress Factory number 1, as a mattress store, and number 2 in their mattress quality. The 3 times more expensive Tempurpedic was 1. My 7 year old Tempurpedic failed-bulging sides. Comfortable, but worthless after just 7 years. Purchased OMF Latex Foam bed for $1139. I originally purchased a memory foam mattress at Macys. After reading CR, I cancelled that order. I found it was impossible to get spec information on the Macys mattress. Also, Macy's pricing on frames and mattress pads is very high, compared to OMF. The OMF provides their spec information on their web site. I went there three straight days. Purchased on the 3rd. No pressure whatsoever. Odd to pay a $ 50 delivery charge on a $1600 purchase (mattress, frame, bedpost). The fact that OMF mattresses are 2 sided, greatly impacted my buying decision. A lot more life in two sided mattresses. I have read enough to realize 8 years is probably pushing any mattress, regardless of the so called warranty. The OMF mattresses are 1/2 to 1/3 the price of comparable mattresses. Even Clark Howard mentions them.

5
★★★★★

Went there after reading that Consumer Reports readers rated the Original Mattress Factory number 1, as a mattress store, and number 2 in their mattress quality. The 3 times more expensive Tempurpedic was 1. My 7 year old Tempurpedic failed-bulging sides. Comfortable, but worthless after just 7 years. Purchased OMF Latex Foam bed for $1139. I originally purchased a memory foam mattress at Macys. After reading CR, I cancelled that order. I found it was impossible to get spec information on the Macys mattress. Also, Macy's pricing on frames and mattress pads is very high, compared to OMF. The OMF provides their spec information on their web site. I went there three straight days. Purchased on the 3rd. No pressure whatsoever. Odd to pay a $ 50 delivery charge on a $1600 purchase (mattress, frame, bedpost). The fact that OMF mattresses are 2 sided, greatly impacted my buying decision. A lot more life in two sided mattresses. I have read enough to realize 8 years is probably pushing any mattress, regardless of the so called warranty. The OMF mattresses are 1/2 to 1/3 the price of comparable mattresses. Even Clark Howard mentions them.

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0 out of 1 people found this review helpful.

.

After doing some research before buying a mattress and learning about the bedbug outbreak and what a hassle getting rid of the pests can be and then learning about how most mattress companies only re-sleeve used mattresses returned by dissatisfied customers, I was pretty hesitant about buying a mattress. I ended up choosing to purchase my 16 year-old daughter's mattress from OMF based solely on the fact that it was the one and only mattress store which had no mention of bed bugs on any of their internet reviews. Then I learned that they don't have a 30-day return policy as most places do. i KNEW I'd be getting a fresh and clean and never-before-used mattress which I consider to be a huge plus. Little did I know how wonderful OMF is in other ways as well -- like good business practices, good customer service and a really high-quality product at a fair price.

One look at their website pretty much put all my fears and hesitation to rest. I was entirely confident in moving forward with them even though I'm in New York, have no OMF showroom in my area, and relied solely on their website info and phone calls w/their sales reps to help me in deciding what to buy. They were informative, thorough and patient and guided me to a mattress that turns out get rave reviews here. In my research I read that unless you have back problems the old adage of 'firmer is better' is a lot of bunk. So I knew that I wanted a mattress that had a strong and sturdy coil interior and a thick, soft, plush outer layer. After spending a good bit of time on their website and becoming more educated on what was important to me, I spoke to two different store reps on two different phone calls and when I described what I wanted was guided to the same mattress by each of them: the Orthopedic Ultra Plush. The mattress is wonderful--comfy and cozy and thick and soft and plush yet sturdy and substantial at the same time.... I get the feeling it'll last a long, long time. It arrived wrapped up and boxed up and clean as a whistle and in perfect condition and in only 3 days, just like they said it would. By the way, my daughter raves about how comfortable this new mattress is. Turns out, their knowledge and helpfulness pointed us to the perfect fit for us.

Also, they were able to inform me of the shipping charges and details accurately and immediately. I truly was well taken care of throughout this process. It seems that OMF is a really fine-quality outfit that delivers a wonderful service, cares about their customers and will maintain a fine reputation.

I'd recomment OMF to anyone, anytime, anyplace.

5
★★★★★

After doing some research before buying a mattress and learning about the bedbug outbreak and what a hassle getting rid of the pests can be and then learning about how most mattress companies only re-sleeve used mattresses returned by dissatisfied customers, I was pretty hesitant about buying a mattress. I ended up choosing to purchase my 16 year-old daughter's mattress from OMF based solely on the fact that it was the one and only mattress store which had no mention of bed bugs on any of their internet reviews. Then I learned that they don't have a 30-day return policy as most places do. i KNEW I'd be getting a fresh and clean and never-before-used mattress which I consider to be a huge plus. Little did I know how wonderful OMF is in other ways as well -- like good business practices, good customer service and a really high-quality product at a fair price.

One look at their website pretty much put all my fears and hesitation to rest. I was entirely confident in moving forward with them even though I'm in New York, have no OMF showroom in my area, and relied solely on their website info and phone calls w/their sales reps to help me in deciding what to buy. They were informative, thorough and patient and guided me to a mattress that turns out get rave reviews here. In my research I read that unless you have back problems the old adage of 'firmer is better' is a lot of bunk. So I knew that I wanted a mattress that had a strong and sturdy coil interior and a thick, soft, plush outer layer. After spending a good bit of time on their website and becoming more educated on what was important to me, I spoke to two different store reps on two different phone calls and when I described what I wanted was guided to the same mattress by each of them: the Orthopedic Ultra Plush. The mattress is wonderful--comfy and cozy and thick and soft and plush yet sturdy and substantial at the same time.... I get the feeling it'll last a long, long time. It arrived wrapped up and boxed up and clean as a whistle and in perfect condition and in only 3 days, just like they said it would. By the way, my daughter raves about how comfortable this new mattress is. Turns out, their knowledge and helpfulness pointed us to the perfect fit for us.

Also, they were able to inform me of the shipping charges and details accurately and immediately. I truly was well taken care of throughout this process. It seems that OMF is a really fine-quality outfit that delivers a wonderful service, cares about their customers and will maintain a fine reputation.

I'd recomment OMF to anyone, anytime, anyplace.

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0 out of 1 people found this review helpful.

.

Bought a custom made 3/4 size mattress and box spring approximately 11 years ago. It is the most comfortable bed in the house. Because of some extremely hard use and staining on behalf of the user, I have decided to replace the mattress. I will definitely go back to OMF. The mattress I originally got is no longer made so I am off the store to test what options are available for a firm bed. I have no doubt I will find just what I am looking for. When the first mattress was delivered the gentleman was so kind and thorough setting up the bed. I have nothing but good things to say about my previous experience with OMF. I am confident I will feel the same again.

5
★★★★★

Bought a custom made 3/4 size mattress and box spring approximately 11 years ago. It is the most comfortable bed in the house. Because of some extremely hard use and staining on behalf of the user, I have decided to replace the mattress. I will definitely go back to OMF. The mattress I originally got is no longer made so I am off the store to test what options are available for a firm bed. I have no doubt I will find just what I am looking for. When the first mattress was delivered the gentleman was so kind and thorough setting up the bed. I have nothing but good things to say about my previous experience with OMF. I am confident I will feel the same again.

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.

We have purchased 4 sets from these kind folks over the years. All have performed exceptionally well & are still in service, three here & one set in Texas. Our queen sized Ortho Extra Firm that is 10 years old looks like new. The only reason we replaced it was our son took his set to Dallas. So instead of buying a new set for the guest room, we moved out old ones, & bought an identical set.
We did have an issue with the box spring on set #1, OMF replace it, no charge & no hassle. It took about a week to get the new one.
Notice that most of the complaints are about "Body Impressions". These are common on pillow top mattresses, lots of padding over the springs to compact. This can & does happen to all padding over time, on furniture, quilts etc.
OMF is first class.

5
★★★★★

We have purchased 4 sets from these kind folks over the years. All have performed exceptionally well & are still in service, three here & one set in Texas. Our queen sized Ortho Extra Firm that is 10 years old looks like new. The only reason we replaced it was our son took his set to Dallas. So instead of buying a new set for the guest room, we moved out old ones, & bought an identical set.
We did have an issue with the box spring on set #1, OMF replace it, no charge & no hassle. It took about a week to get the new one.
Notice that most of the complaints are about "Body Impressions". These are common on pillow top mattresses, lots of padding over the springs to compact. This can & does happen to all padding over time, on furniture, quilts etc.
OMF is first class.

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.

Too many times we see salesman who don't follow-up or stay in contact with their clients.
They're nothing but clerks.

In the car business this has happened and all throughout retail.

The sale doesn't stop at the point of sale. Too many stores don't do a good enough job after the sale with service and deliveries.
And then stores wonder why they suffer. You suffer because you don't understand that the sale continues all the way through delivery and follow up.

3
★★★☆☆

Too many times we see salesman who don't follow-up or stay in contact with their clients.
They're nothing but clerks.

In the car business this has happened and all throughout retail.

The sale doesn't stop at the point of sale. Too many stores don't do a good enough job after the sale with service and deliveries.
And then stores wonder why they suffer. You suffer because you don't understand that the sale continues all the way through delivery and follow up.

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Bought a not so cheap mattress that is in horrible shape. They don't stand behind the warranty at all. I wish I would have bought elsewere for cheaper. Never buy from Original Mattress Factory.

1
★☆☆☆☆

Bought a not so cheap mattress that is in horrible shape. They don't stand behind the warranty at all. I wish I would have bought elsewere for cheaper. Never buy from Original Mattress Factory.

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2 out of 3 people found this review helpful.

.

I am a former employee of OMF. I have read many of these reviews, and I don't understand why many of the consumers have not contacted OMF about the problems they are having. They have a 12 year full warranty on their Orthopedic line, and a ten year warranty on their middle of the road line (Regency and Legacy line). This warranty covers errors, defects, impressions of more than 1.5 inches, and if the handles break off. Many of the complaints on this website stem from body impressions. Body impressions are going to happen in any mattress, whether it be from OMF or any of the other brand names. No type of foam is impervious to impressions over time (and yes, this can happen within the first few months). It is an industry standard, that an impression of up to 1.5 inches is considered normal. The more padding in the mattress, the more likely of this happening (i.e. softer). Another common problem is whats called a king ridge, two "valleys or dips" form on the bed because no one is sleeping in the middle. Again this is going to happen in any king size mattress. The sales staff is trained not to "sell" people, there is no pressure and we don't suggest or recommend beds. The sales staff is trained to show you the difference between OMF and the competitors. I feel that OMF has some quality merchandise, and again as a former employee I would recommend that people contact OMF if they are having problems, and before purchasing make sure your sales representative (whether it be OMF or a competitor) goes over the warranty throughly. OMF doesn't take returns, because a mattress and boxspring are considered by law to be used once they have been in the home over night, even if they are still in the plastic. I feel that the company is very fair and worth a look at.

4
★★★★☆

I am a former employee of OMF. I have read many of these reviews, and I don't understand why many of the consumers have not contacted OMF about the problems they are having. They have a 12 year full warranty on their Orthopedic line, and a ten year warranty on their middle of the road line (Regency and Legacy line). This warranty covers errors, defects, impressions of more than 1.5 inches, and if the handles break off. Many of the complaints on this website stem from body impressions. Body impressions are going to happen in any mattress, whether it be from OMF or any of the other brand names. No type of foam is impervious to impressions over time (and yes, this can happen within the first few months). It is an industry standard, that an impression of up to 1.5 inches is considered normal. The more padding in the mattress, the more likely of this happening (i.e. softer). Another common problem is whats called a king ridge, two "valleys or dips" form on the bed because no one is sleeping in the middle. Again this is going to happen in any king size mattress. The sales staff is trained not to "sell" people, there is no pressure and we don't suggest or recommend beds. The sales staff is trained to show you the difference between OMF and the competitors. I feel that OMF has some quality merchandise, and again as a former employee I would recommend that people contact OMF if they are having problems, and before purchasing make sure your sales representative (whether it be OMF or a competitor) goes over the warranty throughly. OMF doesn't take returns, because a mattress and boxspring are considered by law to be used once they have been in the home over night, even if they are still in the plastic. I feel that the company is very fair and worth a look at.

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2 out of 3 people found this review helpful.

.

Review has been removed and posted at the Winter Park, FL store site.

Review has been removed and posted at the Winter Park, FL store site.

Reivew has been removed and posted at the Winter Park, FL store site.

4
★★★★☆

Review has been removed and posted at the Winter Park, FL store site.

Review has been removed and posted at the Winter Park, FL store site.

Reivew has been removed and posted at the Winter Park, FL store site.

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I bought 4 bed sets for my cabin on Kelley's Island, and I thought the sales presentation was well-done, the prices very reasonable, but most important, everyone comments on how well they sleep! At my primary home, we have a very expensive foam mattress,and it is not as comfortable as what we got at Original. We've had them for 3 years, can't complain at all.

4
★★★★☆

I bought 4 bed sets for my cabin on Kelley's Island, and I thought the sales presentation was well-done, the prices very reasonable, but most important, everyone comments on how well they sleep! At my primary home, we have a very expensive foam mattress,and it is not as comfortable as what we got at Original. We've had them for 3 years, can't complain at all.

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Had bad experience with sagging in the middle of a queen pillow top. Did not use this specific location, use South Blvd. Charlotte, NC. Bed only lasted 1 and 1/2 years before the body impression kept me up and bed started to give me terrible back ache and would wake up feeling like I was hit by a bus in the morning. You can imagine what kind of days I was having, thank God for caffeine. A service guy came to my house and told me it was my frames fault. B. S. I told him it was a standard queen size frame with support in the middle just like it should be. He even got on the bed and jumped up and down while I looked under the bed with a flashlight. He said see how the frame moves up and down? I said no, the frame is not moving up and down while you jump on it, it is in the same position the entire time. It is not the frame. He kept telling me it was we argued about it. He was not helpful. I am filing a BBB complaint about Original Mattress and their service. The one on South Blvd. in Charlotte, NC., not the one in Cleveland.

5
★★★★★

Had bad experience with sagging in the middle of a queen pillow top. Did not use this specific location, use South Blvd. Charlotte, NC. Bed only lasted 1 and 1/2 years before the body impression kept me up and bed started to give me terrible back ache and would wake up feeling like I was hit by a bus in the morning. You can imagine what kind of days I was having, thank God for caffeine. A service guy came to my house and told me it was my frames fault. B. S. I told him it was a standard queen size frame with support in the middle just like it should be. He even got on the bed and jumped up and down while I looked under the bed with a flashlight. He said see how the frame moves up and down? I said no, the frame is not moving up and down while you jump on it, it is in the same position the entire time. It is not the frame. He kept telling me it was we argued about it. He was not helpful. I am filing a BBB complaint about Original Mattress and their service. The one on South Blvd. in Charlotte, NC., not the one in Cleveland.

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Purchased a mattress at the salepersons recommendation. (first wrong step.) Realized once it was home that it was not complimentary to the bed we had just purchased for our two year old. The company would NOT exchange the new bed still in plastic 5 minutes post delivery. Furthermore, Todd Kessler (state road service rep) was very snide and rude during our phone call. Will not use OMF service again. Buyer beware....

1
★☆☆☆☆

Purchased a mattress at the salepersons recommendation. (first wrong step.) Realized once it was home that it was not complimentary to the bed we had just purchased for our two year old. The company would NOT exchange the new bed still in plastic 5 minutes post delivery. Furthermore, Todd Kessler (state road service rep) was very snide and rude during our phone call. Will not use OMF service again. Buyer beware....

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2 out of 2 people found this review helpful.

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The service inside was great, but once they get your money the service from the warehouse is lousy. The kids that were supposed to help me & my sister load the car just stood like two bumps on a log, while 50 year old women loaded the car instead!

Would not recommend this company. Even the manager of the warehouse was rude.

2
★★☆☆☆

The service inside was great, but once they get your money the service from the warehouse is lousy. The kids that were supposed to help me & my sister load the car just stood like two bumps on a log, while 50 year old women loaded the car instead!

Would not recommend this company. Even the manager of the warehouse was rude.

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1 out of 1 people found this review helpful.

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We purchased a king pillow top mattress set and after 3 years the mattress sags horribly. It is very uncomfortable in the morning trying to get out of bed with aches and pains. We had made a habit of turning both mattress and box spring, per company instructions...didn't work. We will not purchase another one.

3
★★★☆☆

We purchased a king pillow top mattress set and after 3 years the mattress sags horribly. It is very uncomfortable in the morning trying to get out of bed with aches and pains. We had made a habit of turning both mattress and box spring, per company instructions...didn't work. We will not purchase another one.

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1 out of 1 people found this review helpful.

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I purchased 2 twin sets about 4 years ago and both are worn out. I have a 20 year old mattress that is in better shape. One twin bed my 7 year old has been using since it was new. This was his first bed after he got out of a crib at 3 and it hasn't held up at all. I flip it on a regular basis and it still has sags in it. It is lumpy and uncomfortable. The other one was used by an adult and it is in the same shape. I thought the one used by child was maybe more worn because kids jump on the bed at times,but the adult's bed is exactly the same. Their prices aren't that inexpensive to justify buying a new mattress every 4-5 years. My 20 year old mattress is a Spring Air and was a 10 yr warranty mattress and has been so comfy(It started showing wear at the 15 year mark)...it now needs replacing but NOT with the Original Mattress Factory. Shop here only if you don't mind replacing your mattress every four years. People wrote some nice reviews on here but talk to them in a few years and see how happy they are. I do remember that the employees were very nice and helpful ...it's too bad they sell junk.

1
★☆☆☆☆

I purchased 2 twin sets about 4 years ago and both are worn out. I have a 20 year old mattress that is in better shape. One twin bed my 7 year old has been using since it was new. This was his first bed after he got out of a crib at 3 and it hasn't held up at all. I flip it on a regular basis and it still has sags in it. It is lumpy and uncomfortable. The other one was used by an adult and it is in the same shape. I thought the one used by child was maybe more worn because kids jump on the bed at times,but the adult's bed is exactly the same. Their prices aren't that inexpensive to justify buying a new mattress every 4-5 years. My 20 year old mattress is a Spring Air and was a 10 yr warranty mattress and has been so comfy(It started showing wear at the 15 year mark)...it now needs replacing but NOT with the Original Mattress Factory. Shop here only if you don't mind replacing your mattress every four years. People wrote some nice reviews on here but talk to them in a few years and see how happy they are. I do remember that the employees were very nice and helpful ...it's too bad they sell junk.

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2 out of 2 people found this review helpful.

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The Original Mattress Factory is a great business around here. We have purchased many beds from them over the years and have always been happy with the quality. Their prices are like no others, cutting out the middle man and passing the savings to you. Their mattresses are comparable to Serta and others for a much lower price. You can even watch them make the bedding at their factory in the stores.

4
★★★★☆

The Original Mattress Factory is a great business around here. We have purchased many beds from them over the years and have always been happy with the quality. Their prices are like no others, cutting out the middle man and passing the savings to you. Their mattresses are comparable to Serta and others for a much lower price. You can even watch them make the bedding at their factory in the stores.

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The Original Mattress Factory is a really cool place to watch a mattress get made. To me that's about the only thing I would feel safe doing at the Original Mattress Factory. The salespeople seemed a little bit shady, or else too pushy. Maybe it was just me but it felt like when I left, there was going to be a police raid on the store at any minute. The commercials make the place look really nice and safe, which it is, it's just the people that make you feel uncomfortable.

3
★★★☆☆

The Original Mattress Factory is a really cool place to watch a mattress get made. To me that's about the only thing I would feel safe doing at the Original Mattress Factory. The salespeople seemed a little bit shady, or else too pushy. Maybe it was just me but it felt like when I left, there was going to be a police raid on the store at any minute. The commercials make the place look really nice and safe, which it is, it's just the people that make you feel uncomfortable.

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If you are tired of seeing those over priced bedding, you'll be happy to step into the Mattress Factory. The store on State isn't a lot to look at but you'll find everything you need right in there, along with watching them build the bedding. THeir mattresses are built just as well as the name brands, and hundreds less. We've been very happy with our purchases and service from this company.

4
★★★★☆

If you are tired of seeing those over priced bedding, you'll be happy to step into the Mattress Factory. The store on State isn't a lot to look at but you'll find everything you need right in there, along with watching them build the bedding. THeir mattresses are built just as well as the name brands, and hundreds less. We've been very happy with our purchases and service from this company.

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