City Flowers

★★★☆☆

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Flowers By Doris

80 Electric Ave Westerville, OH

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Reno's Floral & Fine Gifts

588 W Schrock Rd Westerville, OH

3.0 3
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I contacted this company at the beginning of the month to plan flowers for my wedding. The woman said she was busy this week so to call back the following week to meet. When I called back a man answered and told me that the wedding lady would call be back when she was in. I was told this 3 more times over the next 2 weeks with no one ever returning my call. Finally I left a message saying I would go with another company if they did not return my call. Finally I heard back, but the lady was extremely rude telling me that my wedding date was now booked!!!!! This is not a good sign from a floral company....STAY AWAY!

0
★☆☆☆☆

I contacted this company at the beginning of the month to plan flowers for my wedding. The woman said she was busy this week so to call back the following week to meet. When I called back a man answered and told me that the wedding lady would call be back when she was in. I was told this 3 more times over the next 2 weeks with no one ever returning my call. Finally I left a message saying I would go with another company if they did not return my call. Finally I heard back, but the lady was extremely rude telling me that my wedding date was now booked!!!!! This is not a good sign from a floral company....STAY AWAY!

Pros: Nothing I found

Cons: Rude, do not call you back!

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I hate to do this, but it needs to be said. I have used City Flowers 3 times. The first two were fine, though not exceptional. This last time was a complete disaster.

Valentine's Day. I live out of town. My girlfriend lives in Columbus. It was VITAL that I could rely on the florist, or I'd be in the doghouse. I called weeks in advance, asked the florist to put together an arrangement, paid by credit card, and thought that would be it.

I had used this florist before, and assumed (my mistake) that they had the address on file, but gave it to them anyway. They tried to deliver them to the wrong address (a nonexistent one at that). On the morning of the 14th, I got a call from a delivery man asking for my girlfriend's phone number. I had to leave a meeting to answer, so I was already a little annoyed. I thought it went without saying that the delivery was suppose dot be a surprise, but nonetheless I told him where she would be ALL DAY (she was sick and would be home).

Despite my instructions, he called her. I called to complain, and who I can only assume to be the owner or manager actually tried to give me excuses!

She said that there was a snow storm (which there was) so they were forced to use delivery guys who weren't their normal guys. What's worse, she tried to blame me for giving her the wrong address.

I understand that certain unexpected problems are bound to arise. I do not understand, however, how a Florist could be so unprepared on Valentine's Day. My girlfriend was very upset with the mix up, it didn't reflect well on me, and to top it off, the arrangement looked like it had been thrown together using leftover flowers.

I think I'll find a new florist.

1
★★★☆☆

I hate to do this, but it needs to be said. I have used City Flowers 3 times. The first two were fine, though not exceptional. This last time was a complete disaster.

Valentine's Day. I live out of town. My girlfriend lives in Columbus. It was VITAL that I could rely on the florist, or I'd be in the doghouse. I called weeks in advance, asked the florist to put together an arrangement, paid by credit card, and thought that would be it.

I had used this florist before, and assumed (my mistake) that they had the address on file, but gave it to them anyway. They tried to deliver them to the wrong address (a nonexistent one at that). On the morning of the 14th, I got a call from a delivery man asking for my girlfriend's phone number. I had to leave a meeting to answer, so I was already a little annoyed. I thought it went without saying that the delivery was suppose dot be a surprise, but nonetheless I told him where she would be ALL DAY (she was sick and would be home).

Despite my instructions, he called her. I called to complain, and who I can only assume to be the owner or manager actually tried to give me excuses!

She said that there was a snow storm (which there was) so they were forced to use delivery guys who weren't their normal guys. What's worse, she tried to blame me for giving her the wrong address.

I understand that certain unexpected problems are bound to arise. I do not understand, however, how a Florist could be so unprepared on Valentine's Day. My girlfriend was very upset with the mix up, it didn't reflect well on me, and to top it off, the arrangement looked like it had been thrown together using leftover flowers.

I think I'll find a new florist.

Pros: they actually answered the phone- that's about it

Cons: rude

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delivery on christmas in a snow storm?! i can't beleive it... they always make sure the customer feels appreciated on their special occassion, no matter what it takes. simply top notch.

2
★★★★★

delivery on christmas in a snow storm?! i can't beleive it... they always make sure the customer feels appreciated on their special occassion, no matter what it takes. simply top notch.

Pros: parking, family owned & operated, great with phone orders

Cons: walk-in hours vary, call first

 

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