Payless Appliances

★★★☆☆

About Payless Appliances

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Lowe's Home Improvement

940 Interstate Parkway Akron, OH

2.5 2
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I see another review that wasn't happy with Payless, but I have had good experiences with them. Perhaps becaue nothing I've bought from them has failed. They do try to up-sell you a little bit, but the equipment they sell is in good shape and works well. The one issue we ever had was a bad circuit in a self-igniting oven and they fixed it the next day.

PROS: Good Prices.
CONS: None.

4
★★★★☆

I see another review that wasn't happy with Payless, but I have had good experiences with them. Perhaps becaue nothing I've bought from them has failed. They do try to up-sell you a little bit, but the equipment they sell is in good shape and works well. The one issue we ever had was a bad circuit in a self-igniting oven and they fixed it the next day.

PROS: Good Prices.
CONS: None.

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I wish I could give Payless Appliances a good review because their prices for their used appliances are very good, but unfortunately that is the only good thing about this business. Their customer service is really horrible, and if you purchase an appliance from them and it breaks down, you will not be satisfied with how they deal with the problem. We purchased a nearly new upright freezer from them, and it broke down a week later, causing the loss of a lot of our food. It took about 2 weeks for them to send someone out to repair it, and after the repairman left, the freezer still did not work properly. After that, about a week later, they decided to exchange the freezer for a different freezer--and the freezer they ended up leaving us with was not as large nor as new as the freezer we had originally paid for. Also, they did not compensate us for all of our lost food. We ended up having to call the Better Business Bureau about this store, but nothing was ever resolved.

PROS: Low prices
CONS: Horrible customer service, will not repair/replace with equal merchandise

1
★☆☆☆☆

I wish I could give Payless Appliances a good review because their prices for their used appliances are very good, but unfortunately that is the only good thing about this business. Their customer service is really horrible, and if you purchase an appliance from them and it breaks down, you will not be satisfied with how they deal with the problem. We purchased a nearly new upright freezer from them, and it broke down a week later, causing the loss of a lot of our food. It took about 2 weeks for them to send someone out to repair it, and after the repairman left, the freezer still did not work properly. After that, about a week later, they decided to exchange the freezer for a different freezer--and the freezer they ended up leaving us with was not as large nor as new as the freezer we had originally paid for. Also, they did not compensate us for all of our lost food. We ended up having to call the Better Business Bureau about this store, but nothing was ever resolved.

PROS: Low prices
CONS: Horrible customer service, will not repair/replace with equal merchandise

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