Marengo Institute

★★☆☆☆

About Marengo Institute

Categories
  • Beauty Salons
  • Massage
  • Massage Therapists

Personal Services

Personal Services
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Visit the website for the Franklin County Clerk of Courts, Delaware County Municipal Court, or Cuyahoga County Court to read about all pending litigation against Marengo Institute. The Marengo Institute avoids lawsuits by not accepting any mail from a court. It makes you wonder why so many people are suing! Avoid this place like the plague!

1
★☆☆☆☆

Visit the website for the Franklin County Clerk of Courts, Delaware County Municipal Court, or Cuyahoga County Court to read about all pending litigation against Marengo Institute. The Marengo Institute avoids lawsuits by not accepting any mail from a court. It makes you wonder why so many people are suing! Avoid this place like the plague!

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I regularly visit spas for facials and massages; however, my husband booked this visit (couples massages for us and 2 of our best friends). The staff was friendly, but unprofessional. Our appointments were at the end of the day and when we arrived, noone had a clue what services we had booked. The employees began arguing about it right in front of us and finally, one lady (huffing the whole time, visibly angry), led us to our room. What a stressful start to a ?relaxing? session. Since I had a facial + massage and my hubby had a massage only, I was there past when he left. During my pre-massage relaxation time, another employee came into my room and started changing the sheets on my hubby's empty bed. Then she turned on the light and began cleaning her supplies and banging around in my bathroom. (Maybe it was because I was the last appointment that day???) I could barely hear the "soothing music". Let's just say the rest of the visit did not redeem itself. They did not have any licensed massage therapists there, so the lady who did my facial "offered" to do the massage as well. (RED FLAG!!! I didn't really have a choice!) She talked the ENTIRE time and did not stop. To top it off, I sent a very polite, but obviously dissatisfied letter to the owner of Marengo (9 months ago). I have yet to receive a response or any type of acknowledgement of my experience. I consider this a VERY UNPROFESSIONAL way of handling customer service! You can be sure we will disclose our experience to everyone we know and highly NOT RECOMMEND this "spa" experience. Save your money and find another spa.

PROS: location (inside Westin hotel); package deals w/ the hotel
CONS: treatments, customer service (i.e. there is none), unprofessional staff

1
★☆☆☆☆

I regularly visit spas for facials and massages; however, my husband booked this visit (couples massages for us and 2 of our best friends). The staff was friendly, but unprofessional. Our appointments were at the end of the day and when we arrived, noone had a clue what services we had booked. The employees began arguing about it right in front of us and finally, one lady (huffing the whole time, visibly angry), led us to our room. What a stressful start to a ?relaxing? session. Since I had a facial + massage and my hubby had a massage only, I was there past when he left. During my pre-massage relaxation time, another employee came into my room and started changing the sheets on my hubby's empty bed. Then she turned on the light and began cleaning her supplies and banging around in my bathroom. (Maybe it was because I was the last appointment that day???) I could barely hear the "soothing music". Let's just say the rest of the visit did not redeem itself. They did not have any licensed massage therapists there, so the lady who did my facial "offered" to do the massage as well. (RED FLAG!!! I didn't really have a choice!) She talked the ENTIRE time and did not stop. To top it off, I sent a very polite, but obviously dissatisfied letter to the owner of Marengo (9 months ago). I have yet to receive a response or any type of acknowledgement of my experience. I consider this a VERY UNPROFESSIONAL way of handling customer service! You can be sure we will disclose our experience to everyone we know and highly NOT RECOMMEND this "spa" experience. Save your money and find another spa.

PROS: location (inside Westin hotel); package deals w/ the hotel
CONS: treatments, customer service (i.e. there is none), unprofessional staff

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The Marengo Institute location at the Westin Hotel is fabulous. The service is outstanding. The staff is frendly and knowledgeable. We were greeted warmly and treated with the uptmost of hospitatlity from the time we walked into the salon. The atmosphere is posh and luxurious. The service is world class. The techinicians take their time and perform quality work. My fiance and I went to the salon for Sweetest Day for pampering. We boiht received pedicures, manicures and massages. Our manicures and pedicures lasted twice as long as the services do when performed at the salons we normally visit. The prices are typical of high end day spa, but well worth the value. The facility offers package discounts when purchased by a certain promotional period. I felt truly pampered and special when I left the spa.

5
★★★★★

The Marengo Institute location at the Westin Hotel is fabulous. The service is outstanding. The staff is frendly and knowledgeable. We were greeted warmly and treated with the uptmost of hospitatlity from the time we walked into the salon. The atmosphere is posh and luxurious. The service is world class. The techinicians take their time and perform quality work. My fiance and I went to the salon for Sweetest Day for pampering. We boiht received pedicures, manicures and massages. Our manicures and pedicures lasted twice as long as the services do when performed at the salons we normally visit. The prices are typical of high end day spa, but well worth the value. The facility offers package discounts when purchased by a certain promotional period. I felt truly pampered and special when I left the spa.

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