Expert Tire

★☆☆☆☆
  • 214 S Main St

    Fostoria, OH 44830

    Map & Directions
  • 419-435-6664

Automotive

Automotive
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We made an appointment to have ou tires rotated and balanced with a coupon in the paper. We needed this done promptly as we were going out of town. The slot was made an appointment for 12 noon, and upon my husbands arrival he was told that they would not be able to honor his appointment time and must wait until 4pm! They refused to give him a further discount for needing to wait so long, and the manager told him that appointments do not matter. If they do not matter, why would you recommend them on the coupon!??!? Needless to say, we went elsewhere and got RIGHT in!

PROS: None
CONS: Unreliable appointment times, unhelpful staff

1
★☆☆☆☆

We made an appointment to have ou tires rotated and balanced with a coupon in the paper. We needed this done promptly as we were going out of town. The slot was made an appointment for 12 noon, and upon my husbands arrival he was told that they would not be able to honor his appointment time and must wait until 4pm! They refused to give him a further discount for needing to wait so long, and the manager told him that appointments do not matter. If they do not matter, why would you recommend them on the coupon!??!? Needless to say, we went elsewhere and got RIGHT in!

PROS: None
CONS: Unreliable appointment times, unhelpful staff

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Business Response:

Store manager I'd like to invite you back & show you how the complete new professional staff will honor your appointment, & give you the "Wow Experience". Unfortunantly I haven't had a chance to introduce myself, or my team to you since you posted back in 2005.

Message from Expert Tire

Under new management since 2007. Since then, my crew has won "National Customer Service Awards". Our automotive experience & certifications has build customer trust, & vehicle service in a timely manner. Our nationwide warranties ensure a safe vehicle, & a piece of mind for yourself while traveling. We have the "low price gaurentee on all of our Bridgestone/Firestone tires, so shopping around is not necessary.

 

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