Cedar Hill Furniture

★★★★☆
  • 5506 Urbana Rd

    Huber Heights, OH 45502

    Map & Directions
  • 937-399-5452

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Having moved to the area recently, we heard of this store from word of mouth and known for their reputation. The asscoiates were friendly and shopping for furniture was pleasant. However, we were in for a surprise when our order finally arrived.

We purchased over $2K of furniture (couch, chair and ottoman).

When our furniture was delivered after 4 weeks, the chair was completely wrong. When calling the store Mr Mark did not apologize and blamed the factory. I asked for some type of compensation while we wait for repalcement and was rudely told "not our fault". Let me see, I bought the furniture at your store and did not get what I paid for, how is that not your fault?! It was clear they knew the item was wrong but delivered it any way. When a merchant knows the item is wrong but delivers it anyway they have committed fraud.

When my wife return to the store for our refund Mr Mark indicated to her that he had apologized to me on the phone two times. Not once did Mr Mark apologoize and flat out lied to my wife. Shame on you Mr Mark for treating customers in this manner when orders are incorrect.

I guess shopping at a store based on it's reputation is no longer a yardstick to measure courteous professional service!

1
★☆☆☆☆

Having moved to the area recently, we heard of this store from word of mouth and known for their reputation. The asscoiates were friendly and shopping for furniture was pleasant. However, we were in for a surprise when our order finally arrived.

We purchased over $2K of furniture (couch, chair and ottoman).

When our furniture was delivered after 4 weeks, the chair was completely wrong. When calling the store Mr Mark did not apologize and blamed the factory. I asked for some type of compensation while we wait for repalcement and was rudely told "not our fault". Let me see, I bought the furniture at your store and did not get what I paid for, how is that not your fault?! It was clear they knew the item was wrong but delivered it any way. When a merchant knows the item is wrong but delivers it anyway they have committed fraud.

When my wife return to the store for our refund Mr Mark indicated to her that he had apologized to me on the phone two times. Not once did Mr Mark apologoize and flat out lied to my wife. Shame on you Mr Mark for treating customers in this manner when orders are incorrect.

I guess shopping at a store based on it's reputation is no longer a yardstick to measure courteous professional service!

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I recently bought a lazyboy recliner sofa, loveseat, and matching chair all in leather at Cedar Hill. Even though I had to wait 8 weeks, they beat everyones price. I am very satisfied with their customer service and prices. Next, my husband wants a king tempurpedic set. I will always buy from them.

5
★★★★★

I recently bought a lazyboy recliner sofa, loveseat, and matching chair all in leather at Cedar Hill. Even though I had to wait 8 weeks, they beat everyones price. I am very satisfied with their customer service and prices. Next, my husband wants a king tempurpedic set. I will always buy from them.

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Very good & friendly Service . Nice Quality ,Lay out of store easy to follow . good parking , Knowledgeable sales staff

2
★★★★★

Very good & friendly Service . Nice Quality ,Lay out of store easy to follow . good parking , Knowledgeable sales staff

.

I stopped in here to take a look at their kitchen tables and chairs. They had a very nice selection of different sizes and shapes, and wood kinds of tables and chairs. Many were sets and some were you can mix and match. The prices were very reasonable and the people working there were helpful and able to answer all my questions.

4
★★★★☆

I stopped in here to take a look at their kitchen tables and chairs. They had a very nice selection of different sizes and shapes, and wood kinds of tables and chairs. Many were sets and some were you can mix and match. The prices were very reasonable and the people working there were helpful and able to answer all my questions.

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