Frank Z Chevrolet

★★★☆☆

Automotive

Automotive
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I had the worst experience with Frank Z, I purchased 2 cars from them in about a 6 year time frame, well my 2nd car needed new brakes, so I took it in to the repair shop told them I needed new brakes, and they looked them over called me at home and gave me an estimate on the price, it was very reasonable so I thought, told them go ahead and do it and let me know when its ready, so they call me and tell me the cars ready and how much the bill was, so I go down there with my dads Credit card, I didnt have enough cash on me so I put it on my dads credit card, and went home, the next day Frank Z calls and said you owe us another $250.00 because as we were looking over all work orders that had been processed we notice that your mechanic forgot to put some stuff on the work order and you were not charged for that, I told them I am sorry, but you quoted me an estimate for the work, and that I was given a final bill that was around the same price as the estimate, and that is what I paid, they told me they were charging my Credit Card for the extra amount, and I told them no there were not, that is fraud and I will see them in court, and that is was my fathers credit card anyways, and he would be calling them back, long story short they told my dad there were charging his credit card, he called his credit card coming told them not to accept any charges other than this said amount, and contacted his lawyer as well, well they finally ate the cost, but it took my dads lawyer to call and tell them, that it was there problem, they quoted me a price and that is what they had to live with, and just eat any remaining cost that they didn't figure in. So they did, but it was a hassle for over a month, they tried to charge the CC 4 times that month but the CC put a block on any charges from them. So I have not purchased any cars from them since, and that was back in the mid 90's..I much prefer White Allen Cheverolet now

1
★☆☆☆☆

I had the worst experience with Frank Z, I purchased 2 cars from them in about a 6 year time frame, well my 2nd car needed new brakes, so I took it in to the repair shop told them I needed new brakes, and they looked them over called me at home and gave me an estimate on the price, it was very reasonable so I thought, told them go ahead and do it and let me know when its ready, so they call me and tell me the cars ready and how much the bill was, so I go down there with my dads Credit card, I didnt have enough cash on me so I put it on my dads credit card, and went home, the next day Frank Z calls and said you owe us another $250.00 because as we were looking over all work orders that had been processed we notice that your mechanic forgot to put some stuff on the work order and you were not charged for that, I told them I am sorry, but you quoted me an estimate for the work, and that I was given a final bill that was around the same price as the estimate, and that is what I paid, they told me they were charging my Credit Card for the extra amount, and I told them no there were not, that is fraud and I will see them in court, and that is was my fathers credit card anyways, and he would be calling them back, long story short they told my dad there were charging his credit card, he called his credit card coming told them not to accept any charges other than this said amount, and contacted his lawyer as well, well they finally ate the cost, but it took my dads lawyer to call and tell them, that it was there problem, they quoted me a price and that is what they had to live with, and just eat any remaining cost that they didn't figure in. So they did, but it was a hassle for over a month, they tried to charge the CC 4 times that month but the CC put a block on any charges from them. So I have not purchased any cars from them since, and that was back in the mid 90's..I much prefer White Allen Cheverolet now

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There are so many car dealers out there - with all of their glamour and high priced showrooms. Frank Z is the exception to that, cutting back on the not needed expenditures. After all, a consumer comes there to get the best deal possible on a very reliable car.

Frank Z salespeople are like other lots but we have a very happy experience. They worked with us to hammer out a great deal on a new car. We left there actually feeling like we were the winner in that deal.

4
★★★★☆

There are so many car dealers out there - with all of their glamour and high priced showrooms. Frank Z is the exception to that, cutting back on the not needed expenditures. After all, a consumer comes there to get the best deal possible on a very reliable car.

Frank Z salespeople are like other lots but we have a very happy experience. They worked with us to hammer out a great deal on a new car. We left there actually feeling like we were the winner in that deal.

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I had an experience with Frank Z Chevrolet that sure turned me sour with that experience.

I was hit by a drunk who basically totaled out my car and Frank Z did the repairs. They are unscrupulous as far as their repair shop. The car was in their shop for a very long time. Turns out they had it at a frame shop and I complained about the time they had my car. They went and stole the car from the frame shop and didn't pay that bill and the frame shop came after me. It was a giant headache for sure. Not a way to do business to attract customers.

1
★☆☆☆☆

I had an experience with Frank Z Chevrolet that sure turned me sour with that experience.

I was hit by a drunk who basically totaled out my car and Frank Z did the repairs. They are unscrupulous as far as their repair shop. The car was in their shop for a very long time. Turns out they had it at a frame shop and I complained about the time they had my car. They went and stole the car from the frame shop and didn't pay that bill and the frame shop came after me. It was a giant headache for sure. Not a way to do business to attract customers.

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This site [as of writing] lists Frank Z as used car sales only, but they also do a lot of new car sales, and it was honestly the best experience one could ask for in buying a new vehicle. They staff were very friendly, helpful, answered questions knowledgably and honestly [admitting if they didn't know something, but finding the correct answer], and never pressured us to make a purchase or even a decision. On top of this, after looking at the car information, we found that they didn't have the 'ideal' car for us, but they found one in the area and brought it to us at a better price than anyone else was offering. An all-around excellent experience.

PROS: Customer service, price, selection
CONS: ???

5
★★★★★

This site [as of writing] lists Frank Z as used car sales only, but they also do a lot of new car sales, and it was honestly the best experience one could ask for in buying a new vehicle. They staff were very friendly, helpful, answered questions knowledgably and honestly [admitting if they didn't know something, but finding the correct answer], and never pressured us to make a purchase or even a decision. On top of this, after looking at the car information, we found that they didn't have the 'ideal' car for us, but they found one in the area and brought it to us at a better price than anyone else was offering. An all-around excellent experience.

PROS: Customer service, price, selection
CONS: ???

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