Smith, Joseph A, DVM Vca College Hill Animal Hosp

★★★☆☆

About Smith, Joseph A, DVM Vca College Hill Animal Hosp

Pets & Animals

Pets & Animals
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Went there for a long time and paid their much higher prices. But recently I declined to go to get shots that were NOT necessary. Then yesterday I found my darling Maltese laying in her bed unresponsive and called them and asked to speak to Dr Smith as it was an emergency. He REFUSED to come to the phone and has the receptionist tell me to just bring her in. This didn't help at all an then I see that she wasnt breathing and had her tongue just hanging out with her eyes open. Felt no heartbeat or breath. She just died on me right there and he would NOT even take a call. Also each time I went in, he tried to sell me expensive exams that had recently been completed fine. They are just GREEDY.

1
★☆☆☆☆

Went there for a long time and paid their much higher prices. But recently I declined to go to get shots that were NOT necessary. Then yesterday I found my darling Maltese laying in her bed unresponsive and called them and asked to speak to Dr Smith as it was an emergency. He REFUSED to come to the phone and has the receptionist tell me to just bring her in. This didn't help at all an then I see that she wasnt breathing and had her tongue just hanging out with her eyes open. Felt no heartbeat or breath. She just died on me right there and he would NOT even take a call. Also each time I went in, he tried to sell me expensive exams that had recently been completed fine. They are just GREEDY.

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I took my dog here after she started having skin issues. They told me she had an allergy (not to what), didn't offer allergy testing to find out what her allergy was to, and gave me 3 prescriptions and sent me on my way (250 dollars later). While her condition improved while she was on the medication, her symptoms returned shortly after. I decided to take her to a different vet that discovered she has mange. NOTHING TO DO WITH ALLERGIES. I spent money and time to get an incorrect diagnosis and have to go through the same thing again. I would not recommend this vet to anyone.

1
★☆☆☆☆

I took my dog here after she started having skin issues. They told me she had an allergy (not to what), didn't offer allergy testing to find out what her allergy was to, and gave me 3 prescriptions and sent me on my way (250 dollars later). While her condition improved while she was on the medication, her symptoms returned shortly after. I decided to take her to a different vet that discovered she has mange. NOTHING TO DO WITH ALLERGIES. I spent money and time to get an incorrect diagnosis and have to go through the same thing again. I would not recommend this vet to anyone.

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I have been a client there for over 15 years and have received nothing but excellent service from the veterinarians. I also think Kay M must be a little jealous. There was no secret to me as a client that Roxanne married was to the owners son (the last names where the same brilliant). Roxanne followed what the owner wanted and made sure customer service at the front desk stayed at the highest level. I had many conversations with Roxanne over the years and know that she was one of the most caring and competent people when it came to the veterinary world. It sounds to me like you probably got fired or left because you did not have the high qualities like the rest of the staff. Hope Kay realizes how silly she sounds.College Hill Pet Clinic did charge a high price, but you got what you paid for. Now that College Hill Pet Clinic has been sold to VCA the service is not what it used to be. The faces change often and it is not the upscale reputable place that it once was. I recommend the Dr's but not the clinic.

2
★★☆☆☆

I have been a client there for over 15 years and have received nothing but excellent service from the veterinarians. I also think Kay M must be a little jealous. There was no secret to me as a client that Roxanne married was to the owners son (the last names where the same brilliant). Roxanne followed what the owner wanted and made sure customer service at the front desk stayed at the highest level. I had many conversations with Roxanne over the years and know that she was one of the most caring and competent people when it came to the veterinary world. It sounds to me like you probably got fired or left because you did not have the high qualities like the rest of the staff. Hope Kay realizes how silly she sounds.College Hill Pet Clinic did charge a high price, but you got what you paid for. Now that College Hill Pet Clinic has been sold to VCA the service is not what it used to be. The faces change often and it is not the upscale reputable place that it once was. I recommend the Dr's but not the clinic.

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Most of the Dr's are great - although very expensive. The staff at the front desk are annoying. I once wrote a check in the amount that I was told was due, and when I returned home I got a phone call from them saying I wrote the check for 2 cents (!) less than what was actually due. They wanted me to drive back in and give them a new check. Sure, let me take an hour out of my day and spend 5 bucks on gas to bring you 2 cents! That's both stupid and poor customer service. Wait times can be excessive - I spend less time in my own Dr's waiting room than I've spent in theirs.

3
★★★☆☆

Most of the Dr's are great - although very expensive. The staff at the front desk are annoying. I once wrote a check in the amount that I was told was due, and when I returned home I got a phone call from them saying I wrote the check for 2 cents (!) less than what was actually due. They wanted me to drive back in and give them a new check. Sure, let me take an hour out of my day and spend 5 bucks on gas to bring you 2 cents! That's both stupid and poor customer service. Wait times can be excessive - I spend less time in my own Dr's waiting room than I've spent in theirs.

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We took our wonderful black lab to college hill and spent close to $1000 to have her ears taken care of, at the advice of the doctor. We took her for a lump on her side but ended up having her ears cleaned out for $600. They took the lump off but did not test the lump. They said there was no reason to believe it was anything other than a fatty tumor. With her ears fixed she would live 4 to 5 year longer.
A few months later my dog died, cancer! We were not prepared and were disappointed that we did not have a chance to fight for her life. We were lucky to have brought her to colerain who helped with pain and suffering.

1
★☆☆☆☆

We took our wonderful black lab to college hill and spent close to $1000 to have her ears taken care of, at the advice of the doctor. We took her for a lump on her side but ended up having her ears cleaned out for $600. They took the lump off but did not test the lump. They said there was no reason to believe it was anything other than a fatty tumor. With her ears fixed she would live 4 to 5 year longer.
A few months later my dog died, cancer! We were not prepared and were disappointed that we did not have a chance to fight for her life. We were lucky to have brought her to colerain who helped with pain and suffering.

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We love Dr. McCarty! She genuinely seems to care, and she also is very thorough answering any and all questions. Furthermore, I don't feel like she's is trying to rush us out the door. I am also very pleased with the quality of care given to our pet.

5
★★★★★

We love Dr. McCarty! She genuinely seems to care, and she also is very thorough answering any and all questions. Furthermore, I don't feel like she's is trying to rush us out the door. I am also very pleased with the quality of care given to our pet.

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Last February my dog had an accident. We took him to a vet that told us he had been bitten by an raccoon and to give him antibiotics. A few weeks later he was still limping when we took him to College Hill after an x-ray found his leg was fractured and we left in a splint. The following week we were to come back at this visit I was told that he had cancer and had a month to live, there was NO doubt in their minds because of the hundreds I paid to have a specialist read the X-ray. The next steps were to drill into his bones to test, amputate his leg, and chemo and that might extend his life a few months at best. I was devastated so I drove him to Louisville that Friday where my Vet said there is no reason to believe he had cancer and he would send the information to a specialist for free. College Hill was charging me a small fortune and said it would cost thousands to save his life. The reality was he did not have cancer and just needed a splint for a few months. I am so thankful that I had a second opinion and my dog was not tortured with testing. My vet also showed me how to change his bandage saving me a little over a hundred dollars that they charged once a week to change his bandage. I felt that they were willing to do what they could to make money at the expense of a life. Please get another opinion..we sure are glad we did!

1
★☆☆☆☆

Last February my dog had an accident. We took him to a vet that told us he had been bitten by an raccoon and to give him antibiotics. A few weeks later he was still limping when we took him to College Hill after an x-ray found his leg was fractured and we left in a splint. The following week we were to come back at this visit I was told that he had cancer and had a month to live, there was NO doubt in their minds because of the hundreds I paid to have a specialist read the X-ray. The next steps were to drill into his bones to test, amputate his leg, and chemo and that might extend his life a few months at best. I was devastated so I drove him to Louisville that Friday where my Vet said there is no reason to believe he had cancer and he would send the information to a specialist for free. College Hill was charging me a small fortune and said it would cost thousands to save his life. The reality was he did not have cancer and just needed a splint for a few months. I am so thankful that I had a second opinion and my dog was not tortured with testing. My vet also showed me how to change his bandage saving me a little over a hundred dollars that they charged once a week to change his bandage. I felt that they were willing to do what they could to make money at the expense of a life. Please get another opinion..we sure are glad we did!

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College Hill took care of my beloved pet for
14 1/2 years until she died very recently from Pancreaitis. I know that she received the best care possible, and I am grateful to the staff who cared for her.

College Hill is not inexpensive, but they offer high quality and good care for your pets. The old saying "You get what you pay for" applies here, and I feel like I get the best possible care for my pets.

PROS: Very caring staff. I especially like Dr. Joseph Stratman.
CONS: Fairly expensive, but they really spend the necessary time on your pet.

4
★★★★☆

College Hill took care of my beloved pet for
14 1/2 years until she died very recently from Pancreaitis. I know that she received the best care possible, and I am grateful to the staff who cared for her.

College Hill is not inexpensive, but they offer high quality and good care for your pets. The old saying "You get what you pay for" applies here, and I feel like I get the best possible care for my pets.

PROS: Very caring staff. I especially like Dr. Joseph Stratman.
CONS: Fairly expensive, but they really spend the necessary time on your pet.

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I spent many years as a client of this vetrinary clinic only to find that they are terribly overpriced and often convinced me that my animals needed medicines or treatments that they didn't. When I moved and asked for my pet's records to be transferred it was VERY difficult to obtain them. Now that I'm using a different vet the same symptoms that were costing me hundreds of dollars each month now cost less than 100.00 a month.

2
★★☆☆☆

I spent many years as a client of this vetrinary clinic only to find that they are terribly overpriced and often convinced me that my animals needed medicines or treatments that they didn't. When I moved and asked for my pet's records to be transferred it was VERY difficult to obtain them. Now that I'm using a different vet the same symptoms that were costing me hundreds of dollars each month now cost less than 100.00 a month.

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the name says it all. good deal for your money. they do seem to be expert at their field of taking care of animals, but beyond that meaning their bedside manners is ok

4
★★★★☆

the name says it all. good deal for your money. they do seem to be expert at their field of taking care of animals, but beyond that meaning their bedside manners is ok

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I've taken my dog here for grooming and he likes it a lot. The staff is very professional and kind to animals. They get the job done well, too. I have also bought flea medicine for my cat here. They have the best price that I can find for flea medicine for cats. The veterinarians are prompt and polite. They seem to have a lot of experience, too. The atmosphere is very pet-friendly and the prices are GREAT. Recommended!

4
★★★★☆

I've taken my dog here for grooming and he likes it a lot. The staff is very professional and kind to animals. They get the job done well, too. I have also bought flea medicine for my cat here. They have the best price that I can find for flea medicine for cats. The veterinarians are prompt and polite. They seem to have a lot of experience, too. The atmosphere is very pet-friendly and the prices are GREAT. Recommended!

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