West Park Animal Hospital

★★★★☆
  • 4117 Rocky River Dr

    Cleveland, OH 44135

    Map & Directions
  • 216-252-4500

About West Park Animal Hospital

Categories
  • Veterinarians
Hours
M-Su 12am-1am, 8am-midnight
Special Offer
call us now
Emails
  • lucy@westparkanimalhospital.com
Year Established
  • 1977
Payment Options
  • MasterCard
  • Visa
Brands
  • wellness
Services
  • Routine and Emergency Surgery
  • Orthopedic Surgery
  • Under Water Treadmill Rehabilitation
  • Dental Cleanings
  • Emergency services
  • Vaccines and Preventative Care

Pets & Animals

Pets & Animals
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4.15 20
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I've always found the staff to be compassionate and professional. They treated my dog when I had to wait to pay them and there was no problem at all. I go there with nothing but confidence that my girl will be well cared for. They have

3
★★★★★

I've always found the staff to be compassionate and professional. They treated my dog when I had to wait to pay them and there was no problem at all. I go there with nothing but confidence that my girl will be well cared for. They have

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I took my pets here recently and will not go back. Was charged three times more than told I would just for exam fees and the staff is not cooperative and does not have a good sense of customer service. There are so many individuals who

3
★★★★★

I took my pets here recently and will not go back. Was charged three times more than told I would just for exam fees and the staff is not cooperative and does not have a good sense of customer service. There are so many individuals who

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We have been going to Westpark for 12 years....I LOVE this place. Always treated like family. We love Dr. Scott. He is amazing and very compassionate. Would never take my dogs anywhere else.

3
★★★★★

We have been going to Westpark for 12 years....I LOVE this place. Always treated like family. We love Dr. Scott. He is amazing and very compassionate. Would never take my dogs anywhere else.

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WARNING -- When I picked up my 3-year-old Kitty after surgery, the technician had placed the Fentanyl transdermal patch on her rear-upper leg. I found this questionable, but was so happy to have Kitty back. When I got home I researched the

3
★★★★★

WARNING -- When I picked up my 3-year-old Kitty after surgery, the technician had placed the Fentanyl transdermal patch on her rear-upper leg. I found this questionable, but was so happy to have Kitty back. When I got home I researched the

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I was always pleased with West Park UNTIL my dog had a visit with Dr. Borys. My dog is clearly allergic to fleas. He looked at him and said he doesn't have fleas (didn't bother to comb) gave him antibiotics which did not help. I was then sold Frontline. Which I could not afford. Didn't matter. I called to explain the antibiotics didn't work and that I felt like I wasted my money, he told me that I needed stop saying "I wasted my money" which I really felt like I did. Told me not to treat my yard for fleas but instead buy FRONTLINE. He was very rude and arrogant on the phone.

1
★☆☆☆☆

I was always pleased with West Park UNTIL my dog had a visit with Dr. Borys. My dog is clearly allergic to fleas. He looked at him and said he doesn't have fleas (didn't bother to comb) gave him antibiotics which did not help. I was then sold Frontline. Which I could not afford. Didn't matter. I called to explain the antibiotics didn't work and that I felt like I wasted my money, he told me that I needed stop saying "I wasted my money" which I really felt like I did. Told me not to treat my yard for fleas but instead buy FRONTLINE. He was very rude and arrogant on the phone.

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.

They have been treating my animals for years and are all very kind and put the animal first and will take payments if you ask. Last wek the doctor operated on my dog despite the fact I will not have the money till this week. Put the

3
★★★★★

They have been treating my animals for years and are all very kind and put the animal first and will take payments if you ask. Last wek the doctor operated on my dog despite the fact I will not have the money till this week. Put the

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we have been going to West Park Animal Hospital for over 12 years and they are the best, they take care of all our dogs and treat them and us like family.

2
★★★★★

we have been going to West Park Animal Hospital for over 12 years and they are the best, they take care of all our dogs and treat them and us like family.

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Been taking my 3 dogs here for 11 years, and I wouldn't go to another vet, ever. Dr Borys Pakush is unbelievably personable with his patients' human parents. He explains what needs to be done, how much it will cost, and what any alternatives may be. After surgeries, he gets on the phone and calls you himself. If you're ever wondering IF you should bring your pet in, you can call and speak with him and he'll advise you on what to do (many times, he's told me to do such-and-such, saving me the cost of bringing one of my dogs in). The front desk staff could be a bit friendlier, but I'm not there for them.

5
★★★★★

Been taking my 3 dogs here for 11 years, and I wouldn't go to another vet, ever. Dr Borys Pakush is unbelievably personable with his patients' human parents. He explains what needs to be done, how much it will cost, and what any alternatives may be. After surgeries, he gets on the phone and calls you himself. If you're ever wondering IF you should bring your pet in, you can call and speak with him and he'll advise you on what to do (many times, he's told me to do such-and-such, saving me the cost of bringing one of my dogs in). The front desk staff could be a bit friendlier, but I'm not there for them.

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.

Published my review under the wrong doctor so I removed it. But as a whole I will never bring another animal into this business.

The staff at the front lied about my dogs ashes being there. I called the crematory myself and found out that they had been delivered yesterday. At least have the guts not to push the blame off onto the crematory. Stand up and say..Until the postdated check goes through you can't have you pets ashes....even though you already payed for them.

1
★☆☆☆☆

Published my review under the wrong doctor so I removed it. But as a whole I will never bring another animal into this business.

The staff at the front lied about my dogs ashes being there. I called the crematory myself and found out that they had been delivered yesterday. At least have the guts not to push the blame off onto the crematory. Stand up and say..Until the postdated check goes through you can't have you pets ashes....even though you already payed for them.

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.

Anybody who takes their pets to West Park Hospital be very careful. . They lied to me 2 days in a row about my dogs ashes. They told me that they hadn't been brought back yet. Called the crematory and their records showed that they were delivered yesterday. They were holding her ashes hostage even though they had a postdated check for the remaining balance. \r
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She had (emergency) surgery and was doing well. Then she started acting different so I took her back. Dr Henderson took over her case. He said she had ITP and put her on prednisone, doxycycline, zeniquin and enacard. She had 3 x rays and an ultrasound during her treatment all the while he was pushing a bone marrow aspiration at a facility in Akron. (which I refused). \r
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She was doing well for a bit, then started retaining fluid. I took her back for a follow up and he suggested more blood work and x rays. I did the blood work but not the 4th x ray. She had one 4 days prior.\r
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She had gained 4 lbs..mostly fluid building up in her body, but he did nothing to treat it. She died 3 days later at home. I took her in to be cremated with the ashes returned and they intentionally lied to me. (you have to pay up front for the cremation services)\r
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They're supposed to care about the animal but the only thing they cared about was the money. My baby might still be here if they would have treated her properly instead of worrying about lining their pockets.\r
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Her surgery was over $900. The treatment after surgery was almost $2000. and her cremation was $135.90. \r

0
★☆☆☆☆

Anybody who takes their pets to West Park Hospital be very careful. . They lied to me 2 days in a row about my dogs ashes. They told me that they hadn't been brought back yet. Called the crematory and their records showed that they were delivered yesterday. They were holding her ashes hostage even though they had a postdated check for the remaining balance. \r
\r
She had (emergency) surgery and was doing well. Then she started acting different so I took her back. Dr Henderson took over her case. He said she had ITP and put her on prednisone, doxycycline, zeniquin and enacard. She had 3 x rays and an ultrasound during her treatment all the while he was pushing a bone marrow aspiration at a facility in Akron. (which I refused). \r
\r
She was doing well for a bit, then started retaining fluid. I took her back for a follow up and he suggested more blood work and x rays. I did the blood work but not the 4th x ray. She had one 4 days prior.\r
\r
She had gained 4 lbs..mostly fluid building up in her body, but he did nothing to treat it. She died 3 days later at home. I took her in to be cremated with the ashes returned and they intentionally lied to me. (you have to pay up front for the cremation services)\r
\r
They're supposed to care about the animal but the only thing they cared about was the money. My baby might still be here if they would have treated her properly instead of worrying about lining their pockets.\r
\r
Her surgery was over $900. The treatment after surgery was almost $2000. and her cremation was $135.90. \r

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The only thing this hospital cares about is whther or not you can pay up. If your dog has a serious condition please take him/her elsewhere. Our dog died because of the lack of attention to details from the Vets and staff at this facility. Dont be fooled! and please dont find out for yourself!

1
★☆☆☆☆

The only thing this hospital cares about is whther or not you can pay up. If your dog has a serious condition please take him/her elsewhere. Our dog died because of the lack of attention to details from the Vets and staff at this facility. Dont be fooled! and please dont find out for yourself!

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2 out of 2 people found this review helpful.

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This hospital is clean, new, and well maintained. The Doctors are always friendly and have taken especially good care of my cat and dog. Like anything else, when it comes to health care for your pet you generally get what you pay for. Prices are going to be slightly higher at places with well qualified staff and better equipment.

5
★★★★★

This hospital is clean, new, and well maintained. The Doctors are always friendly and have taken especially good care of my cat and dog. Like anything else, when it comes to health care for your pet you generally get what you pay for. Prices are going to be slightly higher at places with well qualified staff and better equipment.

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0 out of 2 people found this review helpful.

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Un professional. Did not have any concern that we lost our 9 month old puppy. Was only concerned with getting his money...... Never returned phone calls, had to keep calling him.

0
★☆☆☆☆

Un professional. Did not have any concern that we lost our 9 month old puppy. Was only concerned with getting his money...... Never returned phone calls, had to keep calling him.

Cons: money hungry no concern for animals health or clients feelings.

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My cat recently was treated for pneumonia at this clinic. She was very sick and when I saw the xrays the lungs were completely white and I was shown a normal cat xray and the lungs were black. My cat was in the hospital for a week and the cost was very high, but now she is back home and the doctor saved her life. For me, my pets are family, and the cost was worth the outcome. Everyone was nice to me and the doctor was always able to talk to me about how my cat was doing.

5
★★★★★

My cat recently was treated for pneumonia at this clinic. She was very sick and when I saw the xrays the lungs were completely white and I was shown a normal cat xray and the lungs were black. My cat was in the hospital for a week and the cost was very high, but now she is back home and the doctor saved her life. For me, my pets are family, and the cost was worth the outcome. Everyone was nice to me and the doctor was always able to talk to me about how my cat was doing.

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0 out of 2 people found this review helpful.

.

I am currently working with the staff with my dog how is going to have her ACL surgery there and the staff has been outstanding with all my ?'s and all my crying over the phone when she hurt herself and me find out what is about to happen with her. !! They give not only the animal support but the owners too !!

5
★★★★★

I am currently working with the staff with my dog how is going to have her ACL surgery there and the staff has been outstanding with all my ?'s and all my crying over the phone when she hurt herself and me find out what is about to happen with her. !! They give not only the animal support but the owners too !!

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1 out of 3 people found this review helpful.

.

I have had to take my cat there, twice, for emergency treatment. They have always been very professional, and up front, about what the treatment would entail and the cost. It is a bit "pricey" but I believe they are worth it. The Vet that works the after hours shift for emergencies - Dr. Amy - is excellent. If she ever leaves to start her own practice, I will make a point of following her.

5
★★★★★

I have had to take my cat there, twice, for emergency treatment. They have always been very professional, and up front, about what the treatment would entail and the cost. It is a bit "pricey" but I believe they are worth it. The Vet that works the after hours shift for emergencies - Dr. Amy - is excellent. If she ever leaves to start her own practice, I will make a point of following her.

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1 out of 3 people found this review helpful.

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My dog is a patient here and we also use them as our boarding facility. The facility is amazing and it is always clean and well kept. The staff are friendly and helpful. I've never had a problem with Sunny after she's been boarded there. Always clean and they even wash her linens that I left with her prior to me picking her up!

I can't say enough good things about them. Highly recommended.

PROS: affordable, friendly, clean
CONS: busy at times

5
★★★★★

My dog is a patient here and we also use them as our boarding facility. The facility is amazing and it is always clean and well kept. The staff are friendly and helpful. I've never had a problem with Sunny after she's been boarded there. Always clean and they even wash her linens that I left with her prior to me picking her up!

I can't say enough good things about them. Highly recommended.

PROS: affordable, friendly, clean
CONS: busy at times

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0 out of 2 people found this review helpful.

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I used to bring my dog here when we lived closer - I loved the people working there. They're all animal lovers and truly enjoy what they're doing. They keep it well maintained and clean, and their prices are outstanding compared to their competition. Everyone is so friendly and take so much care in everything they do, whether it's something little like clipping nails, or administering a shot!

5
★★★★★

I used to bring my dog here when we lived closer - I loved the people working there. They're all animal lovers and truly enjoy what they're doing. They keep it well maintained and clean, and their prices are outstanding compared to their competition. Everyone is so friendly and take so much care in everything they do, whether it's something little like clipping nails, or administering a shot!

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0 out of 2 people found this review helpful.

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We take our dog to another vet but I've often thought about transferring here. Our daughter takes her dog her and it's wonderful! The vet is great and their prices very competitive, and it's always clean. The staff is friendly and always willing to help you with any questions that you have.

4
★★★★☆

We take our dog to another vet but I've often thought about transferring here. Our daughter takes her dog her and it's wonderful! The vet is great and their prices very competitive, and it's always clean. The staff is friendly and always willing to help you with any questions that you have.

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0 out of 2 people found this review helpful.

.

The staff here is great! The vets are knowledgeable and friendly - both with your pets and you. The front desk is a pleasure to work with as well. My only complaint is that they take your dog out of the room to administer the vaccinations - like I stated above, just my pet peeve. I'd rather be in the room. Oh - affordable and they just built a brand new, gorgeous facility.

4
★★★★☆

The staff here is great! The vets are knowledgeable and friendly - both with your pets and you. The front desk is a pleasure to work with as well. My only complaint is that they take your dog out of the room to administer the vaccinations - like I stated above, just my pet peeve. I'd rather be in the room. Oh - affordable and they just built a brand new, gorgeous facility.

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0 out of 2 people found this review helpful.

Business Response:

You are always welcome to request that we do the procedures in the room! It's never a problem for us to do so.

Message from West Park Animal Hospital

Open for emergencies until 1am; 7 days a week!

 

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