Jewelry Exchange

★★★★☆
  • 4635 Northfield Rd

    Cleveland, OH 44128

    Map & Directions
  • 216-475-1111

About Jewelry Exchange

Hours
Monday-Saturday 10:00am-6:00pm Sunday 12:00pm-5:00pm

Shopping

Shopping
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4.0 6
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.

My husband and I are blissfully coming up on our second anniversary and decided to purchase a wedding set for me. My father suggested we try The Jewelry Factory because of the commercials saying that the jewelry was guaranteed to appraise at twice the price you pay and I can tell you we are all about value, as we are not wealthy. I was apprehensive when we first arrived and were told the process was to choose a diamond with the guidance of their diamond expert and then chose the setting based on our budget. I had been used to seeing all the rings already made up and sitting next to each other in the case and at first felt that I couldn't make a truly informed decision because I couldn't see them in comparison. But, Medely, the diamond expert that helped us select the diamond and setting was amazingly skilled in her job and helped us select a gorgeously stunning diamond and equally complimentary setting which, although she was graciously willing to bring out other selections, happened to to be the first one she had put together. We were able to take the set home that day a few hours after we made our selection and stay within the budget we had set without any pressure to spend more. I am delighted to show my friends and have had glowing compliments. We will return in the future.

5
★★★★★

My husband and I are blissfully coming up on our second anniversary and decided to purchase a wedding set for me. My father suggested we try The Jewelry Factory because of the commercials saying that the jewelry was guaranteed to appraise at twice the price you pay and I can tell you we are all about value, as we are not wealthy. I was apprehensive when we first arrived and were told the process was to choose a diamond with the guidance of their diamond expert and then chose the setting based on our budget. I had been used to seeing all the rings already made up and sitting next to each other in the case and at first felt that I couldn't make a truly informed decision because I couldn't see them in comparison. But, Medely, the diamond expert that helped us select the diamond and setting was amazingly skilled in her job and helped us select a gorgeously stunning diamond and equally complimentary setting which, although she was graciously willing to bring out other selections, happened to to be the first one she had put together. We were able to take the set home that day a few hours after we made our selection and stay within the budget we had set without any pressure to spend more. I am delighted to show my friends and have had glowing compliments. We will return in the future.

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Man worked with us to give us lowest price possible. Didn't tried to gouge us. My ring is gorgeous! No pressure, very helpful & knowledgeable about diamonds. I wanted to replace diamond on my old ring and got great deal for a new set(my choice).

5
★★★★★

Man worked with us to give us lowest price possible. Didn't tried to gouge us. My ring is gorgeous! No pressure, very helpful & knowledgeable about diamonds. I wanted to replace diamond on my old ring and got great deal for a new set(my choice).

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.

I had a situation where my wife was allergic to the ring i purchased, four months earlier. I contacted the jewelry factory and the young lady (Medely) didn't hesitate to help me. They totally took care of me and i would not hesitate to go back to them for any of my jewelry needs. Thank you. Reuben

5
★★★★★

I had a situation where my wife was allergic to the ring i purchased, four months earlier. I contacted the jewelry factory and the young lady (Medely) didn't hesitate to help me. They totally took care of me and i would not hesitate to go back to them for any of my jewelry needs. Thank you. Reuben

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They are the best price on low end stuff. Their service can be hit or miss. They also have fine goods, for which you will have to pay the price. I'm an industry pro and know them well.

1
★★★☆☆

They are the best price on low end stuff. Their service can be hit or miss. They also have fine goods, for which you will have to pay the price. I'm an industry pro and know them well.

Pros: some good values

Cons: some cheap junk

.

Beware of this business - they are quick to get a sale and slow to to handle any issues you may have with the product. If you order something to be made and 2 minutes later change your mind, you under NO circumstanses will be able to get your money back. The quality of the diamonds found here is laughable. And the second you walk out of the store you are on your own if anything is to go wrong with your setting, etc. I have heard too many people complain about this place and its time something is done.

0
★☆☆☆☆

Beware of this business - they are quick to get a sale and slow to to handle any issues you may have with the product. If you order something to be made and 2 minutes later change your mind, you under NO circumstanses will be able to get your money back. The quality of the diamonds found here is laughable. And the second you walk out of the store you are on your own if anything is to go wrong with your setting, etc. I have heard too many people complain about this place and its time something is done.

Pros: Cheap Jewelry

Cons: bad business practices

.

I have now received four pieces of jewelry from here as gifts and they are beautiful. I had the jewelry looked at in another store and was told I had received very nice pieces. They can service all budgets and are easy to work with for a more personalized piece. I cannot wait for my next gift from here.

2
★★★★★

I have now received four pieces of jewelry from here as gifts and they are beautiful. I had the jewelry looked at in another store and was told I had received very nice pieces. They can service all budgets and are easy to work with for a more personalized piece. I cannot wait for my next gift from here.

Pros: wide variety and great value

Cons: none

 

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