Lusty Wrench

★★★★☆
  • 2120 Lee Rd

    Cleveland, OH 44118

    Map & Directions
  • 216-371-8150

About Lusty Wrench

Categories
Details
Hours
Mon - Fri, 8am - 6pm

Automotive

Automotive
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4.0 4
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Outstanding!! I just took my car in to check because the engine light was on. They told me I had a problem with a part that has been redesigned by the manufacturer. My car is out of warranty but only has 12,000 miles, so they suggested I contact the manufacturer to see if they will cover the cost since it is a design problem on a new car. Well, the manufacturer agreed, and the lusty wrench saved me $700 - even though that means I have to take the car to the dealer and they won't get the job. I have always been very happy with the service there, but this is outstanding!!!

5
★★★★★

Outstanding!! I just took my car in to check because the engine light was on. They told me I had a problem with a part that has been redesigned by the manufacturer. My car is out of warranty but only has 12,000 miles, so they suggested I contact the manufacturer to see if they will cover the cost since it is a design problem on a new car. Well, the manufacturer agreed, and the lusty wrench saved me $700 - even though that means I have to take the car to the dealer and they won't get the job. I have always been very happy with the service there, but this is outstanding!!!

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I am astounded at the "rudeness" review because I have been a customer for years, and have seen them interact with others, and, of course, have long experience with them myself. They are straight arrows, informative, offer sound advice, alternative courses of action when appropriate, and have never been hesitant to prefer lower-cost solutions. To me and others they have always been cordial, professional and polite.

It is quite something when someone hurls a slur without providing any scenario, circumstance or context narrative. I would be more suspect of how the critic behaved then of how the folks at LW behaved. I have recommended them often, and have always been thanked for result.

Sometimes the customer is not right and i have no doubt this is one of them. "Anonymous" should be ashamed.

5
★★★★★

I am astounded at the "rudeness" review because I have been a customer for years, and have seen them interact with others, and, of course, have long experience with them myself. They are straight arrows, informative, offer sound advice, alternative courses of action when appropriate, and have never been hesitant to prefer lower-cost solutions. To me and others they have always been cordial, professional and polite.

It is quite something when someone hurls a slur without providing any scenario, circumstance or context narrative. I would be more suspect of how the critic behaved then of how the folks at LW behaved. I have recommended them often, and have always been thanked for result.

Sometimes the customer is not right and i have no doubt this is one of them. "Anonymous" should be ashamed.

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Whomever I dealt with at the Lusty Wrench was unbelievably rude with a healthy dose of condescending bad additude. I used to recommend them to friends but NEVERMORE!

1
★☆☆☆☆

Whomever I dealt with at the Lusty Wrench was unbelievably rude with a healthy dose of condescending bad additude. I used to recommend them to friends but NEVERMORE!

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Even though the name sound really bad and unreliable (The Lusty Wrench), they do excellent work. In my opinion, Lusty Wrench is one of the best places to go for auto repairs without going directly to the dealer. While their prices can get quite high (not as high as the dealership thankfully) it?s worth paying to know that your car was fixed right.

5
★★★★★

Even though the name sound really bad and unreliable (The Lusty Wrench), they do excellent work. In my opinion, Lusty Wrench is one of the best places to go for auto repairs without going directly to the dealer. While their prices can get quite high (not as high as the dealership thankfully) it?s worth paying to know that your car was fixed right.

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