Ganley Ford West, Inc.

★★★☆☆
  • 16100 Lorain Ave

    Cleveland, OH 44111

    Cross street: <p>We are conveniently located on Lorain Rd. between W.150th and W. 165th. We are only minutes from 480 or 90. Please call for directions.</p>

    Map & Directions
  • 216-941-9800

Automotive

Automotive
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Title: How does this dealership stay in business?

I purchase a new car every 3 years. I went to Ganley Honda on Lorain Rd. in North Olmsted for my latest acquisition.

The car salesman who waited on me said he was leaving. He said he was tired of hearing customers complain about the kind of treatment they received AFTER they purchased their vehicle. He said he had worked at many dealerships, but that Ganley auto group takes the cake for bad service.

One person had the wrong tires put on, another was told their warranty wouldn't work for this dealership (even though they had purchased it there), another had to bring their vehicle in three times for the same problem. The list goes on. Management is indifferent and the service department is well trained in stonewalling when things go wrong.

I also found it interesting to learn that Tom Ganley is the head of Crime Stoppers. With so many disgruntled customers, is it any wonder why his dealerships are a target for abuse?

Ganley does not stand behind their product. If you have a problem don't bother trying to talk to Tom Ganley, he's NEVER available for anything but commercials. Contact the State Attorney General of OH.

Here are links to help others avoid predatory dealerships like Ganley auto group

www.edmunds.com/advice/buying/articles/42962/article.html
www.carbuyingtips.com/car5.htm
www.bankrate.com/brm/news/auto/autominiguide/car-scams1.asp

1
★☆☆☆☆

Title: How does this dealership stay in business?

I purchase a new car every 3 years. I went to Ganley Honda on Lorain Rd. in North Olmsted for my latest acquisition.

The car salesman who waited on me said he was leaving. He said he was tired of hearing customers complain about the kind of treatment they received AFTER they purchased their vehicle. He said he had worked at many dealerships, but that Ganley auto group takes the cake for bad service.

One person had the wrong tires put on, another was told their warranty wouldn't work for this dealership (even though they had purchased it there), another had to bring their vehicle in three times for the same problem. The list goes on. Management is indifferent and the service department is well trained in stonewalling when things go wrong.

I also found it interesting to learn that Tom Ganley is the head of Crime Stoppers. With so many disgruntled customers, is it any wonder why his dealerships are a target for abuse?

Ganley does not stand behind their product. If you have a problem don't bother trying to talk to Tom Ganley, he's NEVER available for anything but commercials. Contact the State Attorney General of OH.

Here are links to help others avoid predatory dealerships like Ganley auto group

www.edmunds.com/advice/buying/articles/42962/article.html
www.carbuyingtips.com/car5.htm
www.bankrate.com/brm/news/auto/autominiguide/car-scams1.asp

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We recently bought a 2004 Explorer here and the salesperson was great. She was very helpful and informative. We had a few problems after we bought the car but it was taken care of right away. We were always treated with respect. I would definitely buy my next car here and recommend it to all my friends.

4
★★★★☆

We recently bought a 2004 Explorer here and the salesperson was great. She was very helpful and informative. We had a few problems after we bought the car but it was taken care of right away. We were always treated with respect. I would definitely buy my next car here and recommend it to all my friends.

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