Thunderbird Wash & Detail Ctr

★★★☆☆
  • 7873 Kingland Dr

    West Chester, OH 45069

    Map & Directions
  • 513-779-7366

About Thunderbird Wash & Detail Ctr

Categories

Automotive

Automotive
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It was my worst experience I ever had! I paid for detail cleaning $172.00. After 6 hours ??cleaning?, they called me that my car is ready to be picked up. When I came, all dirty clothes and bottles with sprays was on my seats, car rugs were outside and weren??t vacuumed. Seats that were ??steamed? had spots all over, and even with my hair on it. They didn??t wipe wheels, didn??t touch doors inside, all stains and drips were there. Cup holders never been touched. All what they did- automatic dry-throw wash ($11.00?)
I took the pictures of my ??cleaned? car and posted them above. When I asked talk to the manager, Mr. White, he was at home, and I waited him to come over. He argued that everything was done right, and said it is just my expectation that is too high. He asked me to let them retouch and finish it. I was very upset and disappointed, and I feel like I don??t want them to do anything with my car, and asked for refund. Finally manager refund me my money, but I didn??t hear any words of apology for the poor service. He just told me that I got my money back, and now I have to go out of ??his? office, because he doesn??t want to hear my complains after he paid me back. I didn??t hear any ??we are sorry?. Horrible service, very rude management.

1
★☆☆☆☆

It was my worst experience I ever had! I paid for detail cleaning $172.00. After 6 hours ??cleaning?, they called me that my car is ready to be picked up. When I came, all dirty clothes and bottles with sprays was on my seats, car rugs were outside and weren??t vacuumed. Seats that were ??steamed? had spots all over, and even with my hair on it. They didn??t wipe wheels, didn??t touch doors inside, all stains and drips were there. Cup holders never been touched. All what they did- automatic dry-throw wash ($11.00?)
I took the pictures of my ??cleaned? car and posted them above. When I asked talk to the manager, Mr. White, he was at home, and I waited him to come over. He argued that everything was done right, and said it is just my expectation that is too high. He asked me to let them retouch and finish it. I was very upset and disappointed, and I feel like I don??t want them to do anything with my car, and asked for refund. Finally manager refund me my money, but I didn??t hear any words of apology for the poor service. He just told me that I got my money back, and now I have to go out of ??his? office, because he doesn??t want to hear my complains after he paid me back. I didn??t hear any ??we are sorry?. Horrible service, very rude management.

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If you need to pamper you car with the best car wash available in town, take it to Thunderbird Auto Wash. Although a tad more expensive than others, it offers great service. The owner Nancy Hiltman personally invites new customers and welcomes back familiar faces. Apart from the full range of washes ($11 to 18), there are also detailing services ($150 to 250). Thunderbird also partners with local school students in need of work credit hours. The palce also sells auto supplies, greeting cards etc. and you can shop while your car gets cleaned.

4
★★★★☆

If you need to pamper you car with the best car wash available in town, take it to Thunderbird Auto Wash. Although a tad more expensive than others, it offers great service. The owner Nancy Hiltman personally invites new customers and welcomes back familiar faces. Apart from the full range of washes ($11 to 18), there are also detailing services ($150 to 250). Thunderbird also partners with local school students in need of work credit hours. The palce also sells auto supplies, greeting cards etc. and you can shop while your car gets cleaned.

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