Tranquility Day Spa

★★★☆☆
  • 791 Bethel Rd

    Columbus, OH 43214

    Cross street: <p>Olentangy Plaza</p>

    Map & Directions
  • 614-459-7373

3.45 20
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I found this spa online. I wanted to surprise my mother with a spa package. When I called to inquire about scheduling appoitments the receptionist on the phone explained to me that I could purchase a gift card over the phone for the service amount plus tip (optional) . I was talked out of just paying for it the day of the service. After I spent over $200 dollars they than asked me if I could set up the appoitments for her day package since limited time was available. I did this. We live out of state and dont get the opportunity to visit Columbus regulary. I was explained I had two years to use the gift card. I set up all the appoitments and had her scheduled to come in at 12pm on that wednesday. I dropped my mother off at the spa on that wednesday and they had no records of my scheduled appoitments and could not squeeze me in . This I did not understand because there were about 5 employees sitting in the lobby.. leaving us nowhere to sit. They asked if i wanted to reschedule not having time i politely said no and wanted my money back. I was told that I could not have my money back because it was put on a gift card and they can not refund my money. I was very upset because on the phone I was talked into buying a gift card. The recpetionist was not helpful and explained to me that there was nothing she could offer me because she wasnt the owner. I asked for the owners name and was told that she was not able to provide that information for me. Needless to say I would not recommend this salon to anyone. Seems as if they are more interested in your money than providing a relaxing environment for their clients. VERY DISAPOINTED!

0
★☆☆☆☆

I found this spa online. I wanted to surprise my mother with a spa package. When I called to inquire about scheduling appoitments the receptionist on the phone explained to me that I could purchase a gift card over the phone for the service amount plus tip (optional) . I was talked out of just paying for it the day of the service. After I spent over $200 dollars they than asked me if I could set up the appoitments for her day package since limited time was available. I did this. We live out of state and dont get the opportunity to visit Columbus regulary. I was explained I had two years to use the gift card. I set up all the appoitments and had her scheduled to come in at 12pm on that wednesday. I dropped my mother off at the spa on that wednesday and they had no records of my scheduled appoitments and could not squeeze me in . This I did not understand because there were about 5 employees sitting in the lobby.. leaving us nowhere to sit. They asked if i wanted to reschedule not having time i politely said no and wanted my money back. I was told that I could not have my money back because it was put on a gift card and they can not refund my money. I was very upset because on the phone I was talked into buying a gift card. The recpetionist was not helpful and explained to me that there was nothing she could offer me because she wasnt the owner. I asked for the owners name and was told that she was not able to provide that information for me. Needless to say I would not recommend this salon to anyone. Seems as if they are more interested in your money than providing a relaxing environment for their clients. VERY DISAPOINTED!

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I found the spa on line. I am new to the area and wanted to fina a spa in which to relax. I will not return. The ""spa"" was not really a spa, but a small hair salon. It was loud and the odors form the producrts were not a good experience. I am disapointed, wasted my time and will nto return.

0
★☆☆☆☆

I found the spa on line. I am new to the area and wanted to fina a spa in which to relax. I will not return. The ""spa"" was not really a spa, but a small hair salon. It was loud and the odors form the producrts were not a good experience. I am disapointed, wasted my time and will nto return.

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I have had several facials at Tranquility (with Abby) and found that to be a fantastic experience ! The pedicure was not worth what they charged ! I paid for their hour long pedicure and it lasted only 40 sum minutes and the massage that was suppose to go along with the pedicure consisted of rubbing lotion on your legs for maybe a minute.

1
★★★☆☆

I have had several facials at Tranquility (with Abby) and found that to be a fantastic experience ! The pedicure was not worth what they charged ! I paid for their hour long pedicure and it lasted only 40 sum minutes and the massage that was suppose to go along with the pedicure consisted of rubbing lotion on your legs for maybe a minute.

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Cold, harsh, not friendly. This is a slaon masking as a spa. Wehn, when, when, will a true day spa open in the area?
When can I go to a day spa and experience true relaxation and luxury.
OMG, I hate the smell of toluene and hair spray!!!

1
★☆☆☆☆

Cold, harsh, not friendly. This is a slaon masking as a spa. Wehn, when, when, will a true day spa open in the area?
When can I go to a day spa and experience true relaxation and luxury.
OMG, I hate the smell of toluene and hair spray!!!

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.

I have been going to Tranquility now for about 10 years and it has always been one of my favorites, however as of late I have noticed that it isnt quite what it used to be. As a cost cutting measure it appears as though they have stopped setting out granola bars which doesnt seem like much but was something to look forward to while you waited or had a pedicure. Also the drinks are now being served in white styrofoam cups which is odd. Bottles of water are no longer available either.\r
There used to be headphones for those having a pedicure so that they could listen to relaxing music and I think those are gone as well. \r
\r
The turnover factor is pretty bad. It appears as though little consideration is given to the gals who perform services since only cash tips can be accepted--thats upsetting to mnay like myself who never have cash or checkbook on hand. To pay the fee on a credit card for an entire service but not the gratuity is miserly and cheap. If these gals were treated better my guess is turnover wouldnt be such an issue. I have a couple more gift certificates to use and then will need to re-evaluate if I want to go back.

1
★★☆☆☆

I have been going to Tranquility now for about 10 years and it has always been one of my favorites, however as of late I have noticed that it isnt quite what it used to be. As a cost cutting measure it appears as though they have stopped setting out granola bars which doesnt seem like much but was something to look forward to while you waited or had a pedicure. Also the drinks are now being served in white styrofoam cups which is odd. Bottles of water are no longer available either.\r
There used to be headphones for those having a pedicure so that they could listen to relaxing music and I think those are gone as well. \r
\r
The turnover factor is pretty bad. It appears as though little consideration is given to the gals who perform services since only cash tips can be accepted--thats upsetting to mnay like myself who never have cash or checkbook on hand. To pay the fee on a credit card for an entire service but not the gratuity is miserly and cheap. If these gals were treated better my guess is turnover wouldnt be such an issue. I have a couple more gift certificates to use and then will need to re-evaluate if I want to go back.

Pros: Beautiful facility

Cons: Disapearing amenities, changing stuff

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I have had hundreds of facials and I think this is my favorite place to get them. The estheticians are thorough and they seem to have a real desire to make my face look as good as possible. In other words, they care as much as I do about my face. Thank you!

2
★★★★★

I have had hundreds of facials and I think this is my favorite place to get them. The estheticians are thorough and they seem to have a real desire to make my face look as good as possible. In other words, they care as much as I do about my face. Thank you!

Pros: Facials that make a difference!

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Melissa A does my pedicures. I have been going for 2 years and she is wonderful, professional, and enjoys working with her clients. I really enjoy Tranquility Day Spa and I have been to many a salon/spa in Columbus.

2
★★★★★

Melissa A does my pedicures. I have been going for 2 years and she is wonderful, professional, and enjoys working with her clients. I really enjoy Tranquility Day Spa and I have been to many a salon/spa in Columbus.

Pros: Just a great spa atmosphere

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I love this spa. I have gotten multiple facials there and have always had a great experience. I've even had my esthetician call to check-up on a treatment after my visit! I also had the best pedicure there! I highly recommend it!

2
★★★★★

I love this spa. I have gotten multiple facials there and have always had a great experience. I've even had my esthetician call to check-up on a treatment after my visit! I also had the best pedicure there! I highly recommend it!

Pros: Great Facials and Pedicures!

Cons: A little pricey

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The staff at Tranquility seems to change a lot, but maybe that's the nature of the business. I've used their services on and off for a number of years. Erin is not there, so I followed her to her new place, Salon Lofts/Grandview.
I love the concept of Salon Lofts and the Grandview location is really nice, easy to park, nice central location.

0
★☆☆☆☆

The staff at Tranquility seems to change a lot, but maybe that's the nature of the business. I've used their services on and off for a number of years. Erin is not there, so I followed her to her new place, Salon Lofts/Grandview.
I love the concept of Salon Lofts and the Grandview location is really nice, easy to park, nice central location.

Pros: Relaxing atmosphere

Cons: Erin no longer works there

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Erin was AMAZING. I have no idea why she is no longer here. This is a really nice spa! The atmosphere is awesome, and very relaxing. The oxygen facial is incredible, especially if you tend to suffer from dry skin. However, I don't buy their products because I don't like them. I had a bad reaction to the products I bought, as well as the sample products. Not sure why but I've never had a bad reaction with their facials, just the products they sell. Unless they don't use the products they sell? I know, it's weird, lol. I had a facial last week and had to try a a new girl since my regular girl doesn't work there anymore (very surprised by this). I really didn't care too much for the girl that did my facial. My skin didn't look any different! I don't think I will be going back. I gave this spa a great review because it's a great place, but without Erin it's just not the place for me. If anyone knows where she is working please post. She was a total asset!

2
★★★★☆

Erin was AMAZING. I have no idea why she is no longer here. This is a really nice spa! The atmosphere is awesome, and very relaxing. The oxygen facial is incredible, especially if you tend to suffer from dry skin. However, I don't buy their products because I don't like them. I had a bad reaction to the products I bought, as well as the sample products. Not sure why but I've never had a bad reaction with their facials, just the products they sell. Unless they don't use the products they sell? I know, it's weird, lol. I had a facial last week and had to try a a new girl since my regular girl doesn't work there anymore (very surprised by this). I really didn't care too much for the girl that did my facial. My skin didn't look any different! I don't think I will be going back. I gave this spa a great review because it's a great place, but without Erin it's just not the place for me. If anyone knows where she is working please post. She was a total asset!

Pros: Relaxing, and the staff takes their time with your facial.

Cons: Erin doens't work here anymore.

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I have gone here a few times before services were okay, girls were nice, but every time I found someone I liked going to they ended up leaving or being fired. Never knew what happened to them they would just try to switch me to someone else. A high rate of turnover is not a good sign in my opinion( even the girls up front change constantly). \r
The other downer is they push buying products way too much. It made me feel like they just wanted my money, even if I said I wasn't interested it would be waiting for me at the front desk. Making me even more infuriated. Its apparently a husband and wife who own it and I heard something being said about there being cameras there last time I was in. Last thing I want when going to a 'discreet tranquil' place is to be on candid camera!!\r
All this speaks of bad management and its very obvious that employees aren't that happy there. I'll go somewhere else and I'd advise others to do the same!

0
★☆☆☆☆

I have gone here a few times before services were okay, girls were nice, but every time I found someone I liked going to they ended up leaving or being fired. Never knew what happened to them they would just try to switch me to someone else. A high rate of turnover is not a good sign in my opinion( even the girls up front change constantly). \r
The other downer is they push buying products way too much. It made me feel like they just wanted my money, even if I said I wasn't interested it would be waiting for me at the front desk. Making me even more infuriated. Its apparently a husband and wife who own it and I heard something being said about there being cameras there last time I was in. Last thing I want when going to a 'discreet tranquil' place is to be on candid camera!!\r
All this speaks of bad management and its very obvious that employees aren't that happy there. I'll go somewhere else and I'd advise others to do the same!

Pros: open every day

Cons: poorly run

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Tranquility Day Spa is hands down the best spa in Columbus. The most inviting spa I have ever been to. The customer service is outstanding and all of the services are amazing. When you enter the spa you automatically relax the spa decor is beautiful and I love all of the extra goodies they offer defiantly try the house tea it is wonderful. I have received several services at Tranquility and LOVED all of them. The owner and staff are very friendly and knowledgeable about all products and services they offer. I recommend this spa to all of my friends and family. Best manicures and pedicures in town. Try Tranquility you will not be disappointed.

2
★★★★★

Tranquility Day Spa is hands down the best spa in Columbus. The most inviting spa I have ever been to. The customer service is outstanding and all of the services are amazing. When you enter the spa you automatically relax the spa decor is beautiful and I love all of the extra goodies they offer defiantly try the house tea it is wonderful. I have received several services at Tranquility and LOVED all of them. The owner and staff are very friendly and knowledgeable about all products and services they offer. I recommend this spa to all of my friends and family. Best manicures and pedicures in town. Try Tranquility you will not be disappointed.

Pros: Customer service, affordable prices, ambience

Cons: NOTHING

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Everyone is extremely nice from the first moment you walk in. The first time I was a client I was walked through every step that was going to happen before it did so I wouldn?t freak out?lol. I love my pedicures and manicures they have a wide range of colors to choose from. I also get my facials done here and would not go anywhere else. They customized them to what my skin needs which is wonderful. This is a wonderful place just to relax and unwind. Tranquility is just a true hidden hot spot!

2
★★★★★

Everyone is extremely nice from the first moment you walk in. The first time I was a client I was walked through every step that was going to happen before it did so I wouldn?t freak out?lol. I love my pedicures and manicures they have a wide range of colors to choose from. I also get my facials done here and would not go anywhere else. They customized them to what my skin needs which is wonderful. This is a wonderful place just to relax and unwind. Tranquility is just a true hidden hot spot!

Pros: Everything

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I made a reservation at Tranquilty on may 31st for an hour and a half couples massage for father's day for my husband and i. The appt was for the 16th, saturday. I planned to have a sitter for 6 hours (which was difficult to get at 1:30 in the afternoon until the early evening.) My plan was to surprise my hubby with the massage and then go to dinner, i had made reservations at 5pm after the massage. The massage was scheduled for 2:30 (i'd rather had not had it so early but i was told that to fit in the 1.5 hour massage i needed to have it scheduled no later than 2:30.) b/c the shop closes at 5pm on saturdays. I was also told come at/around 2:15 to fill out the necessary paperwork beforehand.\r
My hubby and i showed up at 2:20 and were told that we were late for our massage and that b/c the tech's had appointments after our massage that we either had to wait a half an hour or we could pay for the cost of our massage but only receive a 45 minute massage. I responded with ""we have to pay for 1.5 hour massage and will receive only 45 minutes?"" She told me that no i would pay for an hour massage and receive a 45 minute massage b/c we were only scheduled for an hour massage. I quickly corrected her and said ""no i scheduled for a 1.5 hour massage, that's why we were there at 2ish in the afternoon, we would have never came that early, it's too much of a hassle otherwise!"" The lady basically told me that no what they had written down was that i had an hour couple's massage scheduled.\r
I was and still am furious! I will not go back there and they ruined the plans i had made for my husband for Father's Day. I am so disappointed and so was he. I would recommend if you schedule an appt with Tranquilty that you write down the persons name who takes your reservation and that you call back in a few days to make sure that your reservation is accurate. It's just really disappointing,they offered us nothing for the inconvenience and instead just basically communicated they didn't care.

0
★☆☆☆☆

I made a reservation at Tranquilty on may 31st for an hour and a half couples massage for father's day for my husband and i. The appt was for the 16th, saturday. I planned to have a sitter for 6 hours (which was difficult to get at 1:30 in the afternoon until the early evening.) My plan was to surprise my hubby with the massage and then go to dinner, i had made reservations at 5pm after the massage. The massage was scheduled for 2:30 (i'd rather had not had it so early but i was told that to fit in the 1.5 hour massage i needed to have it scheduled no later than 2:30.) b/c the shop closes at 5pm on saturdays. I was also told come at/around 2:15 to fill out the necessary paperwork beforehand.\r
My hubby and i showed up at 2:20 and were told that we were late for our massage and that b/c the tech's had appointments after our massage that we either had to wait a half an hour or we could pay for the cost of our massage but only receive a 45 minute massage. I responded with ""we have to pay for 1.5 hour massage and will receive only 45 minutes?"" She told me that no i would pay for an hour massage and receive a 45 minute massage b/c we were only scheduled for an hour massage. I quickly corrected her and said ""no i scheduled for a 1.5 hour massage, that's why we were there at 2ish in the afternoon, we would have never came that early, it's too much of a hassle otherwise!"" The lady basically told me that no what they had written down was that i had an hour couple's massage scheduled.\r
I was and still am furious! I will not go back there and they ruined the plans i had made for my husband for Father's Day. I am so disappointed and so was he. I would recommend if you schedule an appt with Tranquilty that you write down the persons name who takes your reservation and that you call back in a few days to make sure that your reservation is accurate. It's just really disappointing,they offered us nothing for the inconvenience and instead just basically communicated they didn't care.

Pros: good location

Cons: bad service all around

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I've been to Tranquility for manicures, pedicures, massages and waxing. All services were fabulous. I was very pleased. The owner and staff are extremely friendly and are skilled at what they do.

2
★★★★★

I've been to Tranquility for manicures, pedicures, massages and waxing. All services were fabulous. I was very pleased. The owner and staff are extremely friendly and are skilled at what they do.

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The spa is beautiful and the staff are friendly and knowledgable. I have tried almost every service and have not had a bad experience. The experience is so relaxing that I fall asleep every time I have a facial or body treatment :o)

2
★★★★★

The spa is beautiful and the staff are friendly and knowledgable. I have tried almost every service and have not had a bad experience. The experience is so relaxing that I fall asleep every time I have a facial or body treatment :o)

Pros: Relaxing

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I highly recommend this spa, as I went yesterday with my mom and we had a fabulous afternoon! The entire space is very ""tranquil"" and extremely clean. The staff are very nice and very helpful. Decour is beautiful and really adds to the experience. Ask for Melissa when you get a massage and Mandi for a facial!!! I am definitely going back as soon as possible, oh because it is very very affordable.

2
★★★★★

I highly recommend this spa, as I went yesterday with my mom and we had a fabulous afternoon! The entire space is very ""tranquil"" and extremely clean. The staff are very nice and very helpful. Decour is beautiful and really adds to the experience. Ask for Melissa when you get a massage and Mandi for a facial!!! I am definitely going back as soon as possible, oh because it is very very affordable.

Pros: ambience, parking, services

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This is by far the best spa I have ever been to. It has this great little room called the tranquil room where you wait for your service. (which I think could be a spa treatment because it is so relaxing) I get pedicures once a month there and I have also had many of the other services they offer. Megan is great and so is Anna, but to tell you the truth you can't go wrong with anyone. By far one of the most inviting spa I have ever been to. Try it out, you'll see what mean.\r
Enjoy!!!!!!!!!

2
★★★★★

This is by far the best spa I have ever been to. It has this great little room called the tranquil room where you wait for your service. (which I think could be a spa treatment because it is so relaxing) I get pedicures once a month there and I have also had many of the other services they offer. Megan is great and so is Anna, but to tell you the truth you can't go wrong with anyone. By far one of the most inviting spa I have ever been to. Try it out, you'll see what mean.\r
Enjoy!!!!!!!!!

Pros: easy to get to / sooooo relaxing

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I highly recommend this place to get a facial and your nails done. I went here before being in a wedding and the lady who did my facial was so good. she used her time efficiently (best bang for you buck) and used the new australian mud product line they have (which is a bit too pricey). this was my first time getting my nails done and a different lady did it and was really quick but good. the only thing was that they used very generic nail polish brand.

4
★★★★☆

I highly recommend this place to get a facial and your nails done. I went here before being in a wedding and the lady who did my facial was so good. she used her time efficiently (best bang for you buck) and used the new australian mud product line they have (which is a bit too pricey). this was my first time getting my nails done and a different lady did it and was really quick but good. the only thing was that they used very generic nail polish brand.

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i love this place! whenever i need a treat i head here for some rest and relaxation. a great top notch place with gorgeous treatment rooms and waiting areas.

5
★★★★★

i love this place! whenever i need a treat i head here for some rest and relaxation. a great top notch place with gorgeous treatment rooms and waiting areas.

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