Ball Henry B Mfg Jewelers

★★★☆☆
  • 2291 W Market St

    Akron, OH 44313

    Map & Directions
  • 330-867-9800

About Ball Henry B Mfg Jewelers

Hours
Monday-Wednesday 9:30 AM - 5:30 PM ; Thursday 9:30 AM - 8:00 PM ; Friday-Saturday 9:30 AM - 5:30 PM

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3.0 7
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Fantastic! I just spoke with a lady at the Akron store. She couldn't have been more helpful re: the type of watch/watch band that i needed to purchase for a gift. What great customer relations...thank you, Michelle

5
★★★★★

Fantastic! I just spoke with a lady at the Akron store. She couldn't have been more helpful re: the type of watch/watch band that i needed to purchase for a gift. What great customer relations...thank you, Michelle

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Something escaped my notice at home, and therefore I assumed it was the jeweller's fault and actually it was my own. So I have modified the original text that was here to change this from a negative to a neutral review.

3
★★★☆☆

Something escaped my notice at home, and therefore I assumed it was the jeweller's fault and actually it was my own. So I have modified the original text that was here to change this from a negative to a neutral review.

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I was looking for a new setting for my diamond when my husband lost his job. It was around Christmas and I had already saved some money but just not enough to get what I wanted. I went into their canton store because I always have my jewelry repaired there. I told them I had a very small budget and that I really wanted a new setting. They showed me some rings but all were still out of my price range. Then they showed me a ring that looked like the original setting I had wanted from many years before and it was just too expensive. I brought my husband back in to see the setting along with the picture from 40 years prior. They were so touched that I had kept the picture that they gave me the mounting for free and even set my stone in it for me. I have never been so touched in my life. They have a wonderful staff and excellent service. I have never had service like that before in my life.

5
★★★★★

I was looking for a new setting for my diamond when my husband lost his job. It was around Christmas and I had already saved some money but just not enough to get what I wanted. I went into their canton store because I always have my jewelry repaired there. I told them I had a very small budget and that I really wanted a new setting. They showed me some rings but all were still out of my price range. Then they showed me a ring that looked like the original setting I had wanted from many years before and it was just too expensive. I brought my husband back in to see the setting along with the picture from 40 years prior. They were so touched that I had kept the picture that they gave me the mounting for free and even set my stone in it for me. I have never been so touched in my life. They have a wonderful staff and excellent service. I have never had service like that before in my life.

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I purchased an engagement ring for my wife here. The setting was white gold. After three months it started turning yellow so we took it back to be re-rhodium plated. Three months later, it turned yellow again. We thought this was odd so we took it back and the sales lady did contact the manufacturer and told us that my wife's body chemistry was turning the ring yellow. We researched this on the internet and found out that the body chemistry myth is complete bologny. We bought her a white gold wedding band at Jared and six months later it looks as white as every while the engagment ring from Henry B. Ball looks as yellow as ever. As you can imagine my wife is very upset about this. Please beware if you buy anything in white gold from this jeweler.

1
★☆☆☆☆

I purchased an engagement ring for my wife here. The setting was white gold. After three months it started turning yellow so we took it back to be re-rhodium plated. Three months later, it turned yellow again. We thought this was odd so we took it back and the sales lady did contact the manufacturer and told us that my wife's body chemistry was turning the ring yellow. We researched this on the internet and found out that the body chemistry myth is complete bologny. We bought her a white gold wedding band at Jared and six months later it looks as white as every while the engagment ring from Henry B. Ball looks as yellow as ever. As you can imagine my wife is very upset about this. Please beware if you buy anything in white gold from this jeweler.

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Never get in a jam with these folks. The old lady is rude and unwilling to work with you if a problem comes up. The staff will be basically insulting. An issue arose, and I was willing to exchange items that I had not received, I was stuck with the items and the bill. Buyer beware with these folks, never a 30 day policy of any sort. When I asked the clerk/help if there would be any way of a store credit, maybe use the credit towards something more expensive, she looked at me like I was a 5 years old and said, "Have you ever heard of 'ebay'?" To say the least, my jaw hit the floor. If you fork over your money, they are as nice as can be, but once a problem comes up, look out!!

1
★☆☆☆☆

Never get in a jam with these folks. The old lady is rude and unwilling to work with you if a problem comes up. The staff will be basically insulting. An issue arose, and I was willing to exchange items that I had not received, I was stuck with the items and the bill. Buyer beware with these folks, never a 30 day policy of any sort. When I asked the clerk/help if there would be any way of a store credit, maybe use the credit towards something more expensive, she looked at me like I was a 5 years old and said, "Have you ever heard of 'ebay'?" To say the least, my jaw hit the floor. If you fork over your money, they are as nice as can be, but once a problem comes up, look out!!

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This jewelry store is very overpriced. The pieces were not overly unique, they may have been custom but I couldn?t tell. The owner was rude to the staff, and generally had a rude demeanor. It took a long time to get waited on. In the end we decided not to buy from them, mainly because of the high prices.

PROS:
CONS: Staff and prices

1
★☆☆☆☆

This jewelry store is very overpriced. The pieces were not overly unique, they may have been custom but I couldn?t tell. The owner was rude to the staff, and generally had a rude demeanor. It took a long time to get waited on. In the end we decided not to buy from them, mainly because of the high prices.

PROS:
CONS: Staff and prices

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My husband bought my wedding ring from them, they are very professional and knowledgable. i take my ring there once a year and they clean it and go over the settings to make sure there not loose. We have bought several other pieces from them and have been totaly satisfied.

5
★★★★★

My husband bought my wedding ring from them, they are very professional and knowledgable. i take my ring there once a year and they clean it and go over the settings to make sure there not loose. We have bought several other pieces from them and have been totaly satisfied.

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