Today's Touch

★★★★☆
  • 11180 Pearl Rd

    Strongsville, OH 44136

    Map & Directions
  • 440-878-6824

About Today's Touch

Details
Hours
Wed, Sun, Closed; Mon, 10am-7pm; Thu, 10am-8pm; Fri, 10am-9pm; Sat, 9am-5pm

Personal Services

Personal Services
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4.0 14
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I had a massage on 8/13/2012. I was displeased with the service and policies over gift card usage at the spa, so I posted my experience on Facebook. The owner of the business then called me on 8/17/2012. I thought okay, he??s calling to fix the situation, right? NO, that was NOT the case. The owner called me to tell me that I was WRONG, I was a HORRIBLE CUSTOMER and asked me IF I COULD READ!!!! Are you freaking kidding me???? What kind of customer service is that? How do expect to keep customers coming back when you treat customers like that? Today??s Touch has lost my business and the business of all my family and friends. I will not be treated like that and I will make sure that I inform everyone else that I can of how the owner of this business treats his customers. The owner??s actions and comments were completely unacceptable!!!

1
★☆☆☆☆

I had a massage on 8/13/2012. I was displeased with the service and policies over gift card usage at the spa, so I posted my experience on Facebook. The owner of the business then called me on 8/17/2012. I thought okay, he??s calling to fix the situation, right? NO, that was NOT the case. The owner called me to tell me that I was WRONG, I was a HORRIBLE CUSTOMER and asked me IF I COULD READ!!!! Are you freaking kidding me???? What kind of customer service is that? How do expect to keep customers coming back when you treat customers like that? Today??s Touch has lost my business and the business of all my family and friends. I will not be treated like that and I will make sure that I inform everyone else that I can of how the owner of this business treats his customers. The owner??s actions and comments were completely unacceptable!!!

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Business Response:

You cannot criticize or blame or complain when you are in Joy. You cannot be afraid when you are in Joy. You cannot speak negatively when you are in Joy. You cannot harm another when you are in Joy. Negativity cannot reach you when you are in Joy..if you find this message comforting and the world you wish to be in, kindly copy this review message and bring it to Today's Touch for 50% off any regular priced service. Give to the Universerve and it will give back to you.
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AMAZING! I have been a long time sufferer of chronic shoulder pain and have had several deep tissue massages done But this one was by far the most effective. I had this new " cupping" massage done with the owner Bill and I have been completely pain free for over 2 weeks now! On a scale from 1-5 i would rate it a 10! thank you Bill and God bless! Tina W

5
★★★★★

AMAZING! I have been a long time sufferer of chronic shoulder pain and have had several deep tissue massages done But this one was by far the most effective. I had this new " cupping" massage done with the owner Bill and I have been completely pain free for over 2 weeks now! On a scale from 1-5 i would rate it a 10! thank you Bill and God bless! Tina W

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.

I've been a client of Today's Touch for many years now and everytime I go back it only gets better! The lobby area is so homey, the music is always relaxing! As soon as you step foot int he door you feel better! All the stress is gone and then when you get your massage your therapist does everything to make all the stress go away! You feel a million times better leaving! I will keep going back! My birthday is soon and I've heard my kids take about getting me a gift card. I hope they do!

5
★★★★★

I've been a client of Today's Touch for many years now and everytime I go back it only gets better! The lobby area is so homey, the music is always relaxing! As soon as you step foot int he door you feel better! All the stress is gone and then when you get your massage your therapist does everything to make all the stress go away! You feel a million times better leaving! I will keep going back! My birthday is soon and I've heard my kids take about getting me a gift card. I hope they do!

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.

The atmosphere was very comfortable and felt just like home! Everyone greeted me in the lobby with a warm smile. The hospitality was remarkable. One of the best spa treatments I have had in the area. Their massage therepists also helped me set up another appointment fitting my busy schedule. They are open nearly everyday and can always make room to fit me in. I would recommend it too many.

5
★★★★★

The atmosphere was very comfortable and felt just like home! Everyone greeted me in the lobby with a warm smile. The hospitality was remarkable. One of the best spa treatments I have had in the area. Their massage therepists also helped me set up another appointment fitting my busy schedule. They are open nearly everyday and can always make room to fit me in. I would recommend it too many.

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.

The atmosphere at Today's Touch is welcoming and comfortable and you will get a wonderful massage or massage package for a great price. The owner and staff really care about each and every client. There is no other place quite like Today's Touch and I cannot recommend it highly enough.

5
★★★★★

The atmosphere at Today's Touch is welcoming and comfortable and you will get a wonderful massage or massage package for a great price. The owner and staff really care about each and every client. There is no other place quite like Today's Touch and I cannot recommend it highly enough.

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.

I've been to Today's Touch many times and I've loved every visit! The staff is so friendly and fun to be around! The atmosphere is calming, welcoming and truly relaxing. The prices are very reasonable! I've used all of the gift cards my kids have got for me over with years without any hassle! I made sure to use them way before they expired!
I can't wait until this Christmas when my kids get me more!
Thank you everyone at Today's Touch for a fantastic experience everytime! I'll keep coming back!

5
★★★★★

I've been to Today's Touch many times and I've loved every visit! The staff is so friendly and fun to be around! The atmosphere is calming, welcoming and truly relaxing. The prices are very reasonable! I've used all of the gift cards my kids have got for me over with years without any hassle! I made sure to use them way before they expired!
I can't wait until this Christmas when my kids get me more!
Thank you everyone at Today's Touch for a fantastic experience everytime! I'll keep coming back!

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.

I bought my mom a gift card for the pamper package for her birthday. I booked an appointment for her at Todays touch on her birthday and presented her with the certificate. When I made the appointment I made sure that the person giving the massage would be female (personal preference of course) & i was assured that would be the case. My mom arrived to her appointment excited about being able to relax on her birthday...so when a male massage therapist came out for her...imagine her surprise! She explained her concerns to them but they went unheard & was was rudely told if she left that would be cancelling her appt & she would forfeit the gift certificate & could not reschedule!!!! I called right away & spoke with the same girl i booked her appt with & after telling her who i was, was placed on a never ending hold, finally i was told they could do nothing. I called several times to speak to the Owner & was told he was out, i asked to be called back...to no avail. WHAT A WASTE & COMPLETE DISSAPOINTMENT!!!!!!!!!!!!!!!!!! Horrible horrible customer service. I have never ever been treated like this. I would advise you go elsewhere for your massage.

1
★☆☆☆☆

I bought my mom a gift card for the pamper package for her birthday. I booked an appointment for her at Todays touch on her birthday and presented her with the certificate. When I made the appointment I made sure that the person giving the massage would be female (personal preference of course) & i was assured that would be the case. My mom arrived to her appointment excited about being able to relax on her birthday...so when a male massage therapist came out for her...imagine her surprise! She explained her concerns to them but they went unheard & was was rudely told if she left that would be cancelling her appt & she would forfeit the gift certificate & could not reschedule!!!! I called right away & spoke with the same girl i booked her appt with & after telling her who i was, was placed on a never ending hold, finally i was told they could do nothing. I called several times to speak to the Owner & was told he was out, i asked to be called back...to no avail. WHAT A WASTE & COMPLETE DISSAPOINTMENT!!!!!!!!!!!!!!!!!! Horrible horrible customer service. I have never ever been treated like this. I would advise you go elsewhere for your massage.

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1 out of 1 people found this review helpful.

.

Bravo! I want to take a moment and applaud Bill and his fellow therapists at Today's Touch. I am a person who travels quite a bit and as part of most of my vacations I include a spa visit. I am very happy to say that one of the best massages I've ever had is still found right in my backyard. As a client for almost 9 yrs, I have looked for both relaxation and rehabilitation in my visits. Physical health brought me to the spa and I was able to find relief for what physicians diagnosed as fibromyalgia. Then over the years the many knots in my back, neck or shoulders that were brought on by my job or my active workout routine were relieved by the trained hands of Bill. Thank you. You will find a warm comfortable atmosphere and feel very welcome. I have also shared this spa with my mother and sister and both were very pleased with their treatments. Both coming at it from two different places. My sister the more experienced spa goer and my mother the modest self conscious one walked out wanting to book their next appointment. You will too.

5
★★★★★

Bravo! I want to take a moment and applaud Bill and his fellow therapists at Today's Touch. I am a person who travels quite a bit and as part of most of my vacations I include a spa visit. I am very happy to say that one of the best massages I've ever had is still found right in my backyard. As a client for almost 9 yrs, I have looked for both relaxation and rehabilitation in my visits. Physical health brought me to the spa and I was able to find relief for what physicians diagnosed as fibromyalgia. Then over the years the many knots in my back, neck or shoulders that were brought on by my job or my active workout routine were relieved by the trained hands of Bill. Thank you. You will find a warm comfortable atmosphere and feel very welcome. I have also shared this spa with my mother and sister and both were very pleased with their treatments. Both coming at it from two different places. My sister the more experienced spa goer and my mother the modest self conscious one walked out wanting to book their next appointment. You will too.

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1 out of 1 people found this review helpful.

.

My fiance' and I went to Today's Touch for one of their dinner spa packages and it was pure HEAVEN! The staff is so nice and the massages we received beat out any other place we have gone to and believe me we have been to them all!! The whole package from the jacuzzi to the dinner was wonderful! I highly recommened checking it out! We had the best time!!

5
★★★★★

My fiance' and I went to Today's Touch for one of their dinner spa packages and it was pure HEAVEN! The staff is so nice and the massages we received beat out any other place we have gone to and believe me we have been to them all!! The whole package from the jacuzzi to the dinner was wonderful! I highly recommened checking it out! We had the best time!!

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1 out of 1 people found this review helpful.

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I have been to Today's Touch Several times in the past few years, and each time was for a specific issue, Migraine headaches which I get now an then. When I get a migraine, it is miserable. Bill worked on my neck and pressure points on my head, and neck stretches, which resolved my on-going pain. The only regret is that I did not go sooner.

Pat F.

4
★★★★☆

I have been to Today's Touch Several times in the past few years, and each time was for a specific issue, Migraine headaches which I get now an then. When I get a migraine, it is miserable. Bill worked on my neck and pressure points on my head, and neck stretches, which resolved my on-going pain. The only regret is that I did not go sooner.

Pat F.

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.

I got a gift certificate for the pamper me package and was disappointed. The first half an hour was definitely not worth it, and was something I could have done myself at home. The staff was not very friendly and the massage by itself was ok. I did not feel any better when I left. My expectations might have been too high, but the price of their services does not reflect the quality.

1
★☆☆☆☆

I got a gift certificate for the pamper me package and was disappointed. The first half an hour was definitely not worth it, and was something I could have done myself at home. The staff was not very friendly and the massage by itself was ok. I did not feel any better when I left. My expectations might have been too high, but the price of their services does not reflect the quality.

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.

A friend gave me the number to Today's Touch spa, I called to see if I could book a massage the same day? Even though they were busy T.T. staff made sure I was able to get a spot..
I had a very nice therapist Ann she made me feel so comfortable and relaxed! for me this was worth every single last dollar that I owned, I actually feel asleep during my massage that is how relaxed Ann made me. I already told my whole family about Today's Touch spa... THANK YOU to the whole staff at T.T.

Jen

4
★★★★☆

A friend gave me the number to Today's Touch spa, I called to see if I could book a massage the same day? Even though they were busy T.T. staff made sure I was able to get a spot..
I had a very nice therapist Ann she made me feel so comfortable and relaxed! for me this was worth every single last dollar that I owned, I actually feel asleep during my massage that is how relaxed Ann made me. I already told my whole family about Today's Touch spa... THANK YOU to the whole staff at T.T.

Jen

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.

I'm very physically active - kickboxing, running, yoga, abs classes - so I'm frequently left with sore muscles. Todays Touch works wonders on me when I overdo a workout. Their packages are heavenly - hot tea or cold champagne with fresh fruit, combined with a long massage that will have your body feeling like butter afterwards. This is the best sort of pampering available!!!

5
★★★★★

I'm very physically active - kickboxing, running, yoga, abs classes - so I'm frequently left with sore muscles. Todays Touch works wonders on me when I overdo a workout. Their packages are heavenly - hot tea or cold champagne with fresh fruit, combined with a long massage that will have your body feeling like butter afterwards. This is the best sort of pampering available!!!

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A world of luxury--leave your troubles behind with the skilled massage capabilities of the staff. Atmosphere is relaxing, therapists gentle, and aim to please the client!

5
★★★★★

A world of luxury--leave your troubles behind with the skilled massage capabilities of the staff. Atmosphere is relaxing, therapists gentle, and aim to please the client!

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Business Response:

Please accept the other side of this story: It appears Steve has nothing better to do then to spread his evil, unhappy life with the world. He must be one of those ONLY about me People. We have a policy, very clearly displayed at our office, on line, in all our advertisements, and told to everyone who schedules the summer specials. First off, he was not factual in his account, which this mean and angry soul wouldn't tell the true facts. He called in to make an appointment, we asked if he had a gift card. He said NO. That would be where we tell him about our summer special policy and that we are not accepting previously purchased gift cards. But instead of letting us do the right thing by informing him of our policy, he chose to forget the fact he was using a gift card. Nowhere at Today's Touch do we hide the truth. We have no reason to do so. Since it is our 16th year in business, I decided to offer to the public a fantastic special. Where else can you get a great massage for that price of $40. We just made a stipulation. OUR RIGHT! Steve comes in and as we only are aware, he chose to have the $40 summer special. We do the service, by which he states was aweful, but yet he leaves the therapist a $10 tip. Now he shows the gift card. She explains the policy 3 times. He is a deer in headlights. He doesn't understand. This type of person never would. ALL about ME! The Entitlement generation. He was told he could either use the gift card for the 1 hour $60 massage for Chrismtas he got, or he could use it later (5 years expiration) and pay for the special which only last until the end of August. He chose to use the gift card. We gave him choices. Was not mean, disrepectful, otherwise. What's wrong with this picture? He wanted me to work a deal with him after he trashes our company on facebook and now everywhere else.He never asked for me or called me to air his disappointment. The new age: Do it cowardly on facebook and all other computer sites. I've found over the years that only negative people go to these sites. It's their therapy. Cheaper than a Psychiatrist. People who read these negative listings share one thing in common: Nothing better to do than drown in misery and dispear. One bad apple after all the great feedback over the years. Here's the summary of this story: If you beleve his angry world, self pittied negative low life, we aren't a place for you. We love, create a healing environment and positive lifestyle. If you believe there is another side of this dismal one sided review, come tot Today's Touch with this review and receive 50% off your next service. We aren't about money, we are about nurchuring, healing and Postitive being. Join us and let us remove your stress. It works for most people, Steve, Let go of your anger in life and put it towards a positive future. It's only hurting you. Ask the lord to heal your hurting soul. he is powerful and letting him take control will help your anger and negative life.

Message from Today's Touch

Relaxation/Deep tissue massage/Couple's Massage/pampering packages/Workers Compensation Provider/We sell gift cards

More about Today's Touch

Full line of massage services, relaxation, deep tissue, sports massage, medical massage, ohio workers comp service provider, full product line, biofreeze, olbas, heat/cold wraps, soaps, neck/lumbar pillows,

 

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