Ladies & Gentlemen Salon and Spa

★★★★☆
  • 8780 Mentor Ave

    Mentor, OH 44060

    Map & Directions
  • 440-255-5572

About Ladies & Gentlemen Salon and Spa

Hours
Mon 12:00-22:00, Tue 7:00-22:00, Wed 7:00-22:00, Thu 7:00-22:00, Fri 7:00-22:00, Sat 7:00-18:00, Sun 8:00-16:00
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3.7895 19
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I came back to give this salon a second chance thinking maybe they improved there quality.I have been trying to grow my hair out for a year. I have gone many times for just a trim and come out with my hair the same length. My hair looks terrible. Every single stylist I have tried has continued to ignore my request for just a trim and continues to cut layers in my hair. My last stylist was called a master stylist and charged me 80 dollars for a hair cut which I expressed to please trim and leave me a full bang. I came out with layers and a long bang swept across my forehead After spending 80 dollars I now have to wear a hat everyday because my hair looks terrible. I look like a hot mess.The prices are to high for the lack of quality service. I have spent thousands of dollars on that salon over the years and have come to the conclusion that they don't care. Fortunately in todays economy, I am sure that I can find another salon that wants my money and does care about there business.

1
★☆☆☆☆

I came back to give this salon a second chance thinking maybe they improved there quality.I have been trying to grow my hair out for a year. I have gone many times for just a trim and come out with my hair the same length. My hair looks terrible. Every single stylist I have tried has continued to ignore my request for just a trim and continues to cut layers in my hair. My last stylist was called a master stylist and charged me 80 dollars for a hair cut which I expressed to please trim and leave me a full bang. I came out with layers and a long bang swept across my forehead After spending 80 dollars I now have to wear a hat everyday because my hair looks terrible. I look like a hot mess.The prices are to high for the lack of quality service. I have spent thousands of dollars on that salon over the years and have come to the conclusion that they don't care. Fortunately in todays economy, I am sure that I can find another salon that wants my money and does care about there business.

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While washing my hair I rec'd a mini facial, scalp & arm massage. Can you say heaven! Could have fallen asleep if it were not for the consant chit chat from the sylist. I could hardly hear the soothing music played overhead. My stylist seemed knowledgable and I believe gave me the right advice as we talked. As for the cut. I am not disappointed but the back is not quite the way I would have liked it. I have booked with her again and will see how it goes before I make any decisions. I recently lost my stylist to relocation and was paying $35 (including tip) so the $40 (no tipping) which include the extras and more spa like surroundings was worth it. My question is - with the more expensive stylist do you get more of the spa tranquillity?

1
★★★☆☆

While washing my hair I rec'd a mini facial, scalp & arm massage. Can you say heaven! Could have fallen asleep if it were not for the consant chit chat from the sylist. I could hardly hear the soothing music played overhead. My stylist seemed knowledgable and I believe gave me the right advice as we talked. As for the cut. I am not disappointed but the back is not quite the way I would have liked it. I have booked with her again and will see how it goes before I make any decisions. I recently lost my stylist to relocation and was paying $35 (including tip) so the $40 (no tipping) which include the extras and more spa like surroundings was worth it. My question is - with the more expensive stylist do you get more of the spa tranquillity?

Pros: Mini facial & arm massage

Cons: For a spa - noisy

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Ladies and gentlemen salon and spa used to be amazing. They have gotten too big and no longer are personal. You are just a number..this I hear from employees as well. It is sad to see the quality of service go down but the quantity of customers go up. I would have recommended ladies and gentlemen years ago but unfortunately now, sad to say the service is just not the same.

2
★★☆☆☆

Ladies and gentlemen salon and spa used to be amazing. They have gotten too big and no longer are personal. You are just a number..this I hear from employees as well. It is sad to see the quality of service go down but the quantity of customers go up. I would have recommended ladies and gentlemen years ago but unfortunately now, sad to say the service is just not the same.

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THIS SALON WAS REFERED BY MY SISTER-IN-LAW FROM MENTOR-ON-THE-LAKE. MY SISTER AND I HAD A GREAT EXPERIENCE AT THE SALON. THE FRONT DESK NEEDS TO HAVE MORE ATTENTION PAID TO IT. THEY DID NOT KNOW WE HAD COME IN. OUR STYLIST HAD GREAT PLANS FOR OUR CUTS, BUT IT CAME OUT A LITTLE SHORTER THEN PLANNED. THEY SPEND A LOT OF TIME WITH EACH APPOINTMENT. THE MESSAGE FELT WOUNDERFUL, VERY RELAXING. THE PRODUCTS THEY USE ON OUR HAIR & SKIN MADE IT FEEL LIKE IT WAS RENEWED. THEY ALSO HAVE A LARGE MALE CLIENT BASE. EVERYONE NEED SOME SPECIAL ATTENTION. WE ALL LOVED THE T.L.C.
SINCERELY,
CAROLE HOGAN (PA)

2
★★★★☆

THIS SALON WAS REFERED BY MY SISTER-IN-LAW FROM MENTOR-ON-THE-LAKE. MY SISTER AND I HAD A GREAT EXPERIENCE AT THE SALON. THE FRONT DESK NEEDS TO HAVE MORE ATTENTION PAID TO IT. THEY DID NOT KNOW WE HAD COME IN. OUR STYLIST HAD GREAT PLANS FOR OUR CUTS, BUT IT CAME OUT A LITTLE SHORTER THEN PLANNED. THEY SPEND A LOT OF TIME WITH EACH APPOINTMENT. THE MESSAGE FELT WOUNDERFUL, VERY RELAXING. THE PRODUCTS THEY USE ON OUR HAIR & SKIN MADE IT FEEL LIKE IT WAS RENEWED. THEY ALSO HAVE A LARGE MALE CLIENT BASE. EVERYONE NEED SOME SPECIAL ATTENTION. WE ALL LOVED THE T.L.C.
SINCERELY,
CAROLE HOGAN (PA)

Pros: PRICE INCLUDES TIP & PARKING

Cons: HAIR CUTTING NEED MORE WORK

.

Every time that I have gone to Ladies and Gentlemen in Mentor I've had a bad experience. The receptionist are not friendly nor are they helpful if you have a question. I have had different services and each of them have turned out to be a nightmare. I tried several stylists and levels of experience and they are all bad. Haircuts and color is extremely expensive. Now I go to Best Cuts because I get better cuts from them! This is supposed to be a spa like experience and it was far from it! If I could give this establishment zero stars I would have!

0
★☆☆☆☆

Every time that I have gone to Ladies and Gentlemen in Mentor I've had a bad experience. The receptionist are not friendly nor are they helpful if you have a question. I have had different services and each of them have turned out to be a nightmare. I tried several stylists and levels of experience and they are all bad. Haircuts and color is extremely expensive. Now I go to Best Cuts because I get better cuts from them! This is supposed to be a spa like experience and it was far from it! If I could give this establishment zero stars I would have!

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I have been going to Ladies and Gentlemen for years and couldn't be happier. I've used almost every service they offer and I haven't had one bad experience. They are very helpful and always get my hair exactly how I want it. All I have to do is show them a picture from a magazine and I get the style I want every time. I've read some other reviews and they were so negative and I couldn't believe it! I felt the need to express my completely satisfied opinion. I've never been hassled to buy products and I love the fact that there's no tipping. I never need to carry cash and wonder who gets what percentage. I recommend them to everyone I know.

2
★★★★★

I have been going to Ladies and Gentlemen for years and couldn't be happier. I've used almost every service they offer and I haven't had one bad experience. They are very helpful and always get my hair exactly how I want it. All I have to do is show them a picture from a magazine and I get the style I want every time. I've read some other reviews and they were so negative and I couldn't believe it! I felt the need to express my completely satisfied opinion. I've never been hassled to buy products and I love the fact that there's no tipping. I never need to carry cash and wonder who gets what percentage. I recommend them to everyone I know.

Pros: Complimentary hand & arm massage and mini-facials

Cons: Haven't experienced one yet

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We used to love Ladies & Gentlemen but it has definitely changed for the worse. We took our 4 year old to get her hair cut in their kids salon. She ended up looking like Carol Brady in the 60's. It was terrible!! They told us the cut was free after we complained. Gee thanks! I went in for highlights about a month later. It was the worst color treatment I have ever had. I didn't realize how bad it was until I looked in the mirror in my car. When I went in and showed the receptionist what the underside of my hair looked like near my ears, she gasped! No one apologized. They offered to have the girl "fix it". Um, no thanks! I paid $170 for that. Stay away from Ladies and Gentlemen.

0
★☆☆☆☆

We used to love Ladies & Gentlemen but it has definitely changed for the worse. We took our 4 year old to get her hair cut in their kids salon. She ended up looking like Carol Brady in the 60's. It was terrible!! They told us the cut was free after we complained. Gee thanks! I went in for highlights about a month later. It was the worst color treatment I have ever had. I didn't realize how bad it was until I looked in the mirror in my car. When I went in and showed the receptionist what the underside of my hair looked like near my ears, she gasped! No one apologized. They offered to have the girl "fix it". Um, no thanks! I paid $170 for that. Stay away from Ladies and Gentlemen.

Pros: Hand and arm massage

Cons: Terrible Hair cuts, terrible colorists, unapologetic and a rip off

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Friendly stylist, was a senior stylist. However employees and customers concerned me as most were sporting bad hair cuts/color, I should have left then. Suprise! My haircut is bad; it is going in the hall of fame of bad hair. My hair is clearly uneven and does not hold a style (I am so bummed). Lots of hoopla and attempts to push Aveda products (which I do not care for). In the end the cost was $150 for a terrible haircut and lame blowout I was shocked at how much I was charged. The salon has a "no tipping" policy, BEWARE, they slam you at the check out. Not worth the money please spare yourself the disappointment.

0
★☆☆☆☆

Friendly stylist, was a senior stylist. However employees and customers concerned me as most were sporting bad hair cuts/color, I should have left then. Suprise! My haircut is bad; it is going in the hall of fame of bad hair. My hair is clearly uneven and does not hold a style (I am so bummed). Lots of hoopla and attempts to push Aveda products (which I do not care for). In the end the cost was $150 for a terrible haircut and lame blowout I was shocked at how much I was charged. The salon has a "no tipping" policy, BEWARE, they slam you at the check out. Not worth the money please spare yourself the disappointment.

Pros: None to be found

Cons: Everything about this salon

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I never knew what to do with my hair. I had a bunch of bad haircuts that made my frizz, waves, and curles just look like a disaster. A friend recommended Ladies and Gentlemen to do my hair for my prom. The result was the hair I always dreamed of. They didn't dye or perm it, just styled it the way it would compliment me and showed me just how to do it myself at home. Now I'm in my twenties and always happy with my hair. I HIGHLY recommend them to anyone even just needing a good trim. The atmosphere and extras (especially the hand and arm massage while your hair is being washed) make the whole experience blissful! (I also recommend the Aveda products they sell there. The Confixer makes it easy to keep my hair nice when I never spend much time getting ready in the morning!)

2
★★★★★

I never knew what to do with my hair. I had a bunch of bad haircuts that made my frizz, waves, and curles just look like a disaster. A friend recommended Ladies and Gentlemen to do my hair for my prom. The result was the hair I always dreamed of. They didn't dye or perm it, just styled it the way it would compliment me and showed me just how to do it myself at home. Now I'm in my twenties and always happy with my hair. I HIGHLY recommend them to anyone even just needing a good trim. The atmosphere and extras (especially the hand and arm massage while your hair is being washed) make the whole experience blissful! (I also recommend the Aveda products they sell there. The Confixer makes it easy to keep my hair nice when I never spend much time getting ready in the morning!)

Pros: Friendly Staff, Great Atmosphere, Knowledgeable/Helpful

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I live in Pittsburgh, PA, and I make it a point to go to L&G when I am in the Cleveland area. I have only utilized their spa treatments. They have a wonderful atmosphere and very experienced employees.

2
★★★★★

I live in Pittsburgh, PA, and I make it a point to go to L&G when I am in the Cleveland area. I have only utilized their spa treatments. They have a wonderful atmosphere and very experienced employees.

Pros: relaxing, professional, experienced

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Ladies & Gentlemen Salon & Day Spa in Mentor, Ohio is the only place I will trust with my locks. Not only are they experienced, but you recieve the most relaxing experience of a lifetime! The staff makes you feel valued as a client, and makes it easy to develop a personal relationship with the staff. By far, one of the best Salons & Day Spas in Northern Ohio.

2
★★★★★

Ladies & Gentlemen Salon & Day Spa in Mentor, Ohio is the only place I will trust with my locks. Not only are they experienced, but you recieve the most relaxing experience of a lifetime! The staff makes you feel valued as a client, and makes it easy to develop a personal relationship with the staff. By far, one of the best Salons & Day Spas in Northern Ohio.

Pros: Staff, Service, Experience

Cons: Price

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I work with the owners of this company for services unrelated to hairstyling, but I just have to say that the owners are such genuinely nice people. They are always going out of their way to make sure that other people are happy. My wife has gone here to get her hair done and loves it here as well.

5
★★★★★

I work with the owners of this company for services unrelated to hairstyling, but I just have to say that the owners are such genuinely nice people. They are always going out of their way to make sure that other people are happy. My wife has gone here to get her hair done and loves it here as well.

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The first time I went here I received a full hour massage. It was the best birthday gift I have ever had. They offer you a choice on your body massage oils. You pick out the smells you like the best. Before your massage they offer you a complimentary steam shower. I didn't try it but my husband did and was in there for 25 minutes, no joke. That is a long time for him because the longest shower he has taken at home was about 10 minutes. He loved it!!! Everyone was so friendly, I felt like a star. I have been here to get my hair done once and can't afford to come back. Their prices are outrageous, but I'd go back if I could afford them. Their top stylist charges $250 for a cut, I sure wish I could afford that!!

PROS: Feel great when you walk out of there
CONS: prices too high

5
★★★★★

The first time I went here I received a full hour massage. It was the best birthday gift I have ever had. They offer you a choice on your body massage oils. You pick out the smells you like the best. Before your massage they offer you a complimentary steam shower. I didn't try it but my husband did and was in there for 25 minutes, no joke. That is a long time for him because the longest shower he has taken at home was about 10 minutes. He loved it!!! Everyone was so friendly, I felt like a star. I have been here to get my hair done once and can't afford to come back. Their prices are outrageous, but I'd go back if I could afford them. Their top stylist charges $250 for a cut, I sure wish I could afford that!!

PROS: Feel great when you walk out of there
CONS: prices too high

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I have gotten my hair done at Ladies & Gentlemen in Mentor a couple times for weddings in which I was an honor attendant. While my hair was fine and the service very good, I find them really expensive and have gotten comparable (if not better) special-occasion hair syles from less expensive places. It's a nice way to treat yourself if it's in the budget and that's your thing, and there is always the option of going to their junior (less-experienced) or student hairstylists for a lesser cost.

PROS: nice place, good service
CONS: expensive

3
★★★☆☆

I have gotten my hair done at Ladies & Gentlemen in Mentor a couple times for weddings in which I was an honor attendant. While my hair was fine and the service very good, I find them really expensive and have gotten comparable (if not better) special-occasion hair syles from less expensive places. It's a nice way to treat yourself if it's in the budget and that's your thing, and there is always the option of going to their junior (less-experienced) or student hairstylists for a lesser cost.

PROS: nice place, good service
CONS: expensive

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Ladies and Gentlemen is a great place to go to get your hair cut or highlighted or styled for a wedding. They also have a full service spa where you can get a massage, manicure, pedicure, etc. This is an Aveda salon, so they sell the best smelling hair and skin care products! Also, with every hair service, you get a complimentary hand and arm massage and a warm towel facial. They will also touch up your makeup if you want. The best part about this place is that they don't accept tips! And their prices aren't outrageous! Definitely recommend!

5
★★★★★

Ladies and Gentlemen is a great place to go to get your hair cut or highlighted or styled for a wedding. They also have a full service spa where you can get a massage, manicure, pedicure, etc. This is an Aveda salon, so they sell the best smelling hair and skin care products! Also, with every hair service, you get a complimentary hand and arm massage and a warm towel facial. They will also touch up your makeup if you want. The best part about this place is that they don't accept tips! And their prices aren't outrageous! Definitely recommend!

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.

this aveda salon is the best in the city and it is by far the nicest salon (legacy village) in northeast ohio. if you are looking for an extreme makeover, then you are going to the right place by going to ladies and gentlemen. the stylists at L&G are among the best in the industry. the experience is NOT to be frowned upon! not only do you receive a fabulous new look you also receive pampering beyond belief. a scalp message, hand & arm message, make up touch up - all included!! did i mention they don't accept tips!! maybe the previous reviewer needs to let the professional do what they need to do and NOT try to pretend they know what's best for them. trust the experts at ladies & gentlemen, not only do they have 30 years experience, but they also educate other sylists throughout the country.

2
★★★★★

this aveda salon is the best in the city and it is by far the nicest salon (legacy village) in northeast ohio. if you are looking for an extreme makeover, then you are going to the right place by going to ladies and gentlemen. the stylists at L&G are among the best in the industry. the experience is NOT to be frowned upon! not only do you receive a fabulous new look you also receive pampering beyond belief. a scalp message, hand & arm message, make up touch up - all included!! did i mention they don't accept tips!! maybe the previous reviewer needs to let the professional do what they need to do and NOT try to pretend they know what's best for them. trust the experts at ladies & gentlemen, not only do they have 30 years experience, but they also educate other sylists throughout the country.

Pros: knowledgeable, attentive, no tips allowed!

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I really enjoy going to Ladies and Gentlemen Salon. They treat you like a queen. They give you a wonderful haircut and color and are good at what they do. I really love the facial and hand treatment when your hair is being rinsed off. It really is refreshing and energizing at the same time. The only drawback to going to them is that it is quite costly. I don't go very often because of the expense but when I do I really enjoy it.

5
★★★★★

I really enjoy going to Ladies and Gentlemen Salon. They treat you like a queen. They give you a wonderful haircut and color and are good at what they do. I really love the facial and hand treatment when your hair is being rinsed off. It really is refreshing and energizing at the same time. The only drawback to going to them is that it is quite costly. I don't go very often because of the expense but when I do I really enjoy it.

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I was recommended to this salon because of its location (legacy village) and because of the repuation of the of the same salon in Mentor. The receptionists were inattentive and did not seem knowledgeable about the products. The haircut was the worst part of the experience. After I asked to keep the length and for no layers, the stylist cut off 4 inches and layers about 1 1/2 inces shorter than that. When I expressed my disappointement she told me to remember 'it was just hair.' I had asked for a senior stylist to cut my risk of an inexperienced stylist but her 30yrs of experience was not enough. Not what I paid for and I hope to spare some others the disappointment.

0
★☆☆☆☆

I was recommended to this salon because of its location (legacy village) and because of the repuation of the of the same salon in Mentor. The receptionists were inattentive and did not seem knowledgeable about the products. The haircut was the worst part of the experience. After I asked to keep the length and for no layers, the stylist cut off 4 inches and layers about 1 1/2 inces shorter than that. When I expressed my disappointement she told me to remember 'it was just hair.' I had asked for a senior stylist to cut my risk of an inexperienced stylist but her 30yrs of experience was not enough. Not what I paid for and I hope to spare some others the disappointment.

Review Partner
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The impeccable service is the reason I keep going back.

5
★★★★★

The impeccable service is the reason I keep going back.

 

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