American Custom Muffler

★★★★☆

About American Custom Muffler

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We took our 92 Caravan in for a complete exhaust system. The bill was higher than the quote because we were told they needed to replace the pipe between the catalytic converter and the muffler. "It doesn't make sense to put new parts on old pipe." After we drove the car for a few days we noticed that it was making noise again and we could smell exhaust fumes inside the car. We looked under the car and found that the tailpipe was rusted out and cracked. They hadn't changed it. We took the car back and the Manager who had worked on our car told us "Nobody told me to change out the tailpipe." His whole attitude was tough luck. I tried several times to reach the owner by phone and only after insisting did I succeed. His first response was that there was nothing wrong with the tailpipe, it's stainless steel and made to last a lifetime. When I told him it was rusted, cracked and falling off, he told me it must have "just happened". He offered to replace it for $40.00. I asked him who would be doing the work and he told me the Manager who had worked on it in the first place. I told him I didn't want him working on my car. Mr. Owner promptly hung up on me. We went to another repair shop and had the tailpipe changed out only to find out that it wasn't the original and not stainless steel. I couldn't believe the mess of a tailpipe American Muffler didn't fix. Not only is their work totally substandard, they are rude and unprofessional. Be aware....be very aware.

1
★☆☆☆☆

We took our 92 Caravan in for a complete exhaust system. The bill was higher than the quote because we were told they needed to replace the pipe between the catalytic converter and the muffler. "It doesn't make sense to put new parts on old pipe." After we drove the car for a few days we noticed that it was making noise again and we could smell exhaust fumes inside the car. We looked under the car and found that the tailpipe was rusted out and cracked. They hadn't changed it. We took the car back and the Manager who had worked on our car told us "Nobody told me to change out the tailpipe." His whole attitude was tough luck. I tried several times to reach the owner by phone and only after insisting did I succeed. His first response was that there was nothing wrong with the tailpipe, it's stainless steel and made to last a lifetime. When I told him it was rusted, cracked and falling off, he told me it must have "just happened". He offered to replace it for $40.00. I asked him who would be doing the work and he told me the Manager who had worked on it in the first place. I told him I didn't want him working on my car. Mr. Owner promptly hung up on me. We went to another repair shop and had the tailpipe changed out only to find out that it wasn't the original and not stainless steel. I couldn't believe the mess of a tailpipe American Muffler didn't fix. Not only is their work totally substandard, they are rude and unprofessional. Be aware....be very aware.

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We had them do exhaust work on our 92 Caravan expecting an entire system. They never changed out the old rusted tailpipe and when we took the car back the Manager had a real "tough luck" attitude. "Nobody told me to change out the

1
★★★☆☆

We had them do exhaust work on our 92 Caravan expecting an entire system. They never changed out the old rusted tailpipe and when we took the car back the Manager had a real "tough luck" attitude. "Nobody told me to change out the

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these guys quoted a price of 185 for cat back on jetta everyone else was over 300 midas wanted 590 these guys can cut and weld like no one else the fixed my riding lawnmower for 40 dollars saved me hundreds. They also offer free muffler with full brake jobe so thats what i did save me 390 dollaras i love the little shops

5
★★★★★

these guys quoted a price of 185 for cat back on jetta everyone else was over 300 midas wanted 590 these guys can cut and weld like no one else the fixed my riding lawnmower for 40 dollars saved me hundreds. They also offer free muffler with full brake jobe so thats what i did save me 390 dollaras i love the little shops

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I have been taking my cars there for 15 years they have the best price, and do all the works for surrounding dealerships, including goodyear ntb mccuals wadsworth ford this shop is great saved me hundreds of dollars

5
★★★★★

I have been taking my cars there for 15 years they have the best price, and do all the works for surrounding dealerships, including goodyear ntb mccuals wadsworth ford this shop is great saved me hundreds of dollars

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