New Era Cleaners And Tailoring

★★★☆☆

About New Era Cleaners And Tailoring

Categories
  • Dry Cleaners
Special Offer
Call Today
Emails
  • mikehadgi@yahoo.com
Year Established
  • 1996
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa

Personal Services

Personal Services
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3.0 3
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I brought a quilt comforter in to be dry cleaned. When I picked it up, I found that it was completely ruined. The stuffing was lumpy and the fabric on the outside was ripped all over. This was a new comforter that had never been cleaned before.

As if that weren't enough, it took me about a week of calling several times a day and leave my name and number, to finally speak with the owner. And the frustrations continued.

He was unapologetic and unprofessional. He gave me excuse after excuse as to why it was ruined, non of which were my fault, obviously. They were moving and he sent his garments out to be dry cleaned by another company. He did finally refund my initial payment (how generous) but still (2 weeks later) has not reimbursed me for the cost of my comforter. Completely mind-boggling.

He told me to come in and present a receipt for the comforter (which I have) and that I will get my money back in 2 MORE weeks because he has to "process the paperwork through his insurance company".

This has been one of the most infuriating customer-to-business experiences in my life, and if you would like some sound advice, do not ever take your business to this dry cleaner.

1
★☆☆☆☆

I brought a quilt comforter in to be dry cleaned. When I picked it up, I found that it was completely ruined. The stuffing was lumpy and the fabric on the outside was ripped all over. This was a new comforter that had never been cleaned before.

As if that weren't enough, it took me about a week of calling several times a day and leave my name and number, to finally speak with the owner. And the frustrations continued.

He was unapologetic and unprofessional. He gave me excuse after excuse as to why it was ruined, non of which were my fault, obviously. They were moving and he sent his garments out to be dry cleaned by another company. He did finally refund my initial payment (how generous) but still (2 weeks later) has not reimbursed me for the cost of my comforter. Completely mind-boggling.

He told me to come in and present a receipt for the comforter (which I have) and that I will get my money back in 2 MORE weeks because he has to "process the paperwork through his insurance company".

This has been one of the most infuriating customer-to-business experiences in my life, and if you would like some sound advice, do not ever take your business to this dry cleaner.

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I use Society all the time for my dry cleaning. My clothes have always been ready when promised and have always been pressed and cleaned, as I want. They have convenient early and late hours for before and after work drop off. I have also had things tailored just as I request with no issues.

4
★★★★☆

I use Society all the time for my dry cleaning. My clothes have always been ready when promised and have always been pressed and cleaned, as I want. They have convenient early and late hours for before and after work drop off. I have also had things tailored just as I request with no issues.

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I had my coat cleaned here a couple of months ago, and it looked like a brand new coat when I got it back. It is a black wool dress coat and it looked very nice once they cleaned it. The prices are reasonable and they are located on Detroit avenue in Lakewood. They are fairly close to Cleveland and they do have a small parking lot for their customers. The people who work there seem friendly which is always nice. If you are looking for a dry cleaners I do recommend Society Cleaners.

4
★★★★☆

I had my coat cleaned here a couple of months ago, and it looked like a brand new coat when I got it back. It is a black wool dress coat and it looked very nice once they cleaned it. The prices are reasonable and they are located on Detroit avenue in Lakewood. They are fairly close to Cleveland and they do have a small parking lot for their customers. The people who work there seem friendly which is always nice. If you are looking for a dry cleaners I do recommend Society Cleaners.

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