T & S Mower Services Inc

★★☆☆☆
  • 25438 Sprague Rd

    Olmsted Falls, OH 44138

    Map & Directions
  • 440-235-4317

About T & S Mower Services Inc

Categories
Hours
Monday - Friday 9AM to 6PM Saturday 9AM to 3PM

Home & Garden

Home & Garden
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.

DO NOT GO HERE! They're rude and full of it! Gave me an estimate to repair my mower for over $400 (I'm guessing in hopes I would say "Oh, just keep it if it's broken" - cause it's a good mower!) - took my mower home - ordered the parts they claimed would cost over $400 to repair...cost me $28 and 45 minutes - NOT OVER FOUR HUNDRED DOLLARS. My mower's working thanks to some research and elbow grease and NO THANKS to T&S. Best part - when I refused the repair and told them I was going to come pick up my mower - you know what the jerk on the phone actually said? "Well, I can't guarantee that it'll be put back together." REALLY??? I think they wanted my mower, I think they were hoping I'd leave it behind because when I picked it up - it sure was all cleaned up and shiny...ready for resale??? Jerks.

1
★☆☆☆☆

DO NOT GO HERE! They're rude and full of it! Gave me an estimate to repair my mower for over $400 (I'm guessing in hopes I would say "Oh, just keep it if it's broken" - cause it's a good mower!) - took my mower home - ordered the parts they claimed would cost over $400 to repair...cost me $28 and 45 minutes - NOT OVER FOUR HUNDRED DOLLARS. My mower's working thanks to some research and elbow grease and NO THANKS to T&S. Best part - when I refused the repair and told them I was going to come pick up my mower - you know what the jerk on the phone actually said? "Well, I can't guarantee that it'll be put back together." REALLY??? I think they wanted my mower, I think they were hoping I'd leave it behind because when I picked it up - it sure was all cleaned up and shiny...ready for resale??? Jerks.

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.

I just bought a new part for my mower less than 40 days ago, and it broke... Over 50$ down the drain. I called to ask what could be done and was told nothing. They are not responsible apparently for selling reliable parts. My rider mower is useless in June! thanks T&S mower...i won't be back...way to stand behind what you sell :(

0
★☆☆☆☆

I just bought a new part for my mower less than 40 days ago, and it broke... Over 50$ down the drain. I called to ask what could be done and was told nothing. They are not responsible apparently for selling reliable parts. My rider mower is useless in June! thanks T&S mower...i won't be back...way to stand behind what you sell :(

.

I have purchased equipment, parts and service from Garry Thompson, (Olmsted Falls City Council Pressident) ,and Owner/Pres. of T&S Mower Service for many years and have never been dissapointed. Garry even goes so far to please a customer by assembling all the equipment he sells, tractors, mowers,whatever.. Service is excellent as he will have parts (if not in stock) ordered overnight if necessary. His shop will bend backward to get a customer's work done in a timely manner, and if there is a problem, return the unit to the top of the service log for further review. The Thompson family has served the community with distinction for over thirty years!

2
★★★★★

I have purchased equipment, parts and service from Garry Thompson, (Olmsted Falls City Council Pressident) ,and Owner/Pres. of T&S Mower Service for many years and have never been dissapointed. Garry even goes so far to please a customer by assembling all the equipment he sells, tractors, mowers,whatever.. Service is excellent as he will have parts (if not in stock) ordered overnight if necessary. His shop will bend backward to get a customer's work done in a timely manner, and if there is a problem, return the unit to the top of the service log for further review. The Thompson family has served the community with distinction for over thirty years!

Pros: Excellent Service

Cons: None

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DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

They sell good products at full retail but fail to stand behind their service work. I have bought a walk behind leaf blower $1000, a snow blower, $500 and a chain saw, $350 from this company along with several annual service tune ups on my lawn mover and other equipment over the years. Probably a total of close to $3000 over the past 10 years. Everything is great until you have to bring the equipment back for something they did not fix correctly the first time. The owner Gary completely lacks any customer service skills and is only interested in how much money he can make on the next service call rather than building a business with loyal customers.

There are so many other companies out there that will work hard to earn and keep your business that you don't need to give your hard earned money to someone who does not appreciate your business.

0
★☆☆☆☆

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

They sell good products at full retail but fail to stand behind their service work. I have bought a walk behind leaf blower $1000, a snow blower, $500 and a chain saw, $350 from this company along with several annual service tune ups on my lawn mover and other equipment over the years. Probably a total of close to $3000 over the past 10 years. Everything is great until you have to bring the equipment back for something they did not fix correctly the first time. The owner Gary completely lacks any customer service skills and is only interested in how much money he can make on the next service call rather than building a business with loyal customers.

There are so many other companies out there that will work hard to earn and keep your business that you don't need to give your hard earned money to someone who does not appreciate your business.

Pros: They sell good equipment

Cons: There is NO customer service

 

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