Rito's Italian Bakery

★★★☆☆
  • 10551 W Pleasant Valley Rd

    Cleveland, OH 44130

    Map & Directions
  • 440-845-9414

About Rito's Italian Bakery

Hours
Sun 8am-4pm, Mon-Fri 8am-7pm, Sat 8am-6pm

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We have always gone to ritos for birthdays, graduations, and other parties to we knew who we could trust for our wedding. My husband and I went to the cake testing and ordered a cake for our wedding 10-10-10. It was beautiful, but at the end of the night more than half was left. The cake was sooo dry and the frosting tasted like the fridge

2
★★☆☆☆

We have always gone to ritos for birthdays, graduations, and other parties to we knew who we could trust for our wedding. My husband and I went to the cake testing and ordered a cake for our wedding 10-10-10. It was beautiful, but at the end of the night more than half was left. The cake was sooo dry and the frosting tasted like the fridge

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Went to Rito's in Brunswick today for coffee and pastries with a friend. The coffee machine was broken (as it was months ago when I went in), so we did not get the coffee. Instead I got an orange juice. Halfway through the bottle, I realized it was nearly three months past the expiration date. LOVELY.

We did get a couple of pastries and ate them in the upstairs seating area. The pastries were awesome: Delicious and light, not too sweet.

Before we left, I decided to order a pound of Italian cookies to go for the rest of my family. We got six different varieties of cookies: macaroons, peanut butter fudge drops, chocolate brownie bites, raspberry chocolate bites, sesame sticks, and fudge nut balls. When we got them home, they looked pretty as a picture-- but they tasted AWFUL. All of them had an extremely off flavor that proved to me that these were deep frozen and then slowly thawed. If it makes sense, they tasted like a freezer smells. There wasn't one cookie in the pound that tasted even remotely palatable. Yuck. I paid $9 a pound for junk!

If it weren't for the yummy pastries, this review would have gotten one star. I would not recommend Rito's to anyone. Sad, really, because I love local businesses and they've been around forever. I think their business has gotten so big that the quality of their fare has suffered exponentially.

2
★★☆☆☆

Went to Rito's in Brunswick today for coffee and pastries with a friend. The coffee machine was broken (as it was months ago when I went in), so we did not get the coffee. Instead I got an orange juice. Halfway through the bottle, I realized it was nearly three months past the expiration date. LOVELY.

We did get a couple of pastries and ate them in the upstairs seating area. The pastries were awesome: Delicious and light, not too sweet.

Before we left, I decided to order a pound of Italian cookies to go for the rest of my family. We got six different varieties of cookies: macaroons, peanut butter fudge drops, chocolate brownie bites, raspberry chocolate bites, sesame sticks, and fudge nut balls. When we got them home, they looked pretty as a picture-- but they tasted AWFUL. All of them had an extremely off flavor that proved to me that these were deep frozen and then slowly thawed. If it makes sense, they tasted like a freezer smells. There wasn't one cookie in the pound that tasted even remotely palatable. Yuck. I paid $9 a pound for junk!

If it weren't for the yummy pastries, this review would have gotten one star. I would not recommend Rito's to anyone. Sad, really, because I love local businesses and they've been around forever. I think their business has gotten so big that the quality of their fare has suffered exponentially.

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I don't know what has happened to this place over the years but their service sucks. I've been a customer for over 30 years and my family for more than that. The service just keeps getting worse. It takes forever to be waited on, they really don't care if you get taken care of or not. I mean you could honestly stay for hours without being spoken to or taken care of. I don't know who is worse, the people behind the counter or management. They don't care if you are satisfied with your order or not and they aren't about to correct it at their expence if it is wrong. They could really care less if you are happy or not. I don't know how they keep customers, they certainly don't do anything to keep them. They just want you to give them your money for their crap ( if you ever get anyone to wait on you) without any comments and want you to leave as fast as your legs will take you. Even the quality of product is not the same. I bought 2 cakes recently and they were not what I had ordered, the whole order was incorrect. The cake and filling was wrong, the icing tasted waxy and was the wrong color, the name on one cake was spelled wrong and they were expensive, Management would not do a thing about it. I could of gone to a grocery store and placed my order. I would of gotten what I wanted, better quality, with better service at half the price. After 30 years, I am no longer going to this bakery, I am going elsewhere. Honestly, I don't feel like I have to pay to get abused and to get bad service. They just really need to shut down. I wish I could give them no rating at all, even 1 star is too much for this place.

1
★☆☆☆☆

I don't know what has happened to this place over the years but their service sucks. I've been a customer for over 30 years and my family for more than that. The service just keeps getting worse. It takes forever to be waited on, they really don't care if you get taken care of or not. I mean you could honestly stay for hours without being spoken to or taken care of. I don't know who is worse, the people behind the counter or management. They don't care if you are satisfied with your order or not and they aren't about to correct it at their expence if it is wrong. They could really care less if you are happy or not. I don't know how they keep customers, they certainly don't do anything to keep them. They just want you to give them your money for their crap ( if you ever get anyone to wait on you) without any comments and want you to leave as fast as your legs will take you. Even the quality of product is not the same. I bought 2 cakes recently and they were not what I had ordered, the whole order was incorrect. The cake and filling was wrong, the icing tasted waxy and was the wrong color, the name on one cake was spelled wrong and they were expensive, Management would not do a thing about it. I could of gone to a grocery store and placed my order. I would of gotten what I wanted, better quality, with better service at half the price. After 30 years, I am no longer going to this bakery, I am going elsewhere. Honestly, I don't feel like I have to pay to get abused and to get bad service. They just really need to shut down. I wish I could give them no rating at all, even 1 star is too much for this place.

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I must say that I am really disappointed with this bakery. They are really rude and it takes forever to get waited on. The stuff they sell now is not the quality they use to sell years ago. I just visited the store after living out of the state for awhile ( I just use to visit once in awhile while on vacation) and I could not get over the total lack of customer service. The attitude was so bad it was like they did not care how long you have been waiting and really did not care if you bought anything because you were just bothering them by being in the store. When I lived out of state I ordered a cookie tray and it was so poorly packed that very weak plastic covering on the tray broke and cookies were broke and smashed to the inside of the box. Not one of the cookies could be eaten unless you wanted to the crumbs and clumps from the sides of the box. The purchase and shipping of the tray was not cheap ( it was over $50.00 ) I called the bakery and they were pretty rude about it. They were willing to ship me another one but only if I paid for it in full again, including the shipping. Also, they were going to package it the same way as the original. I said no thank you and had a family member go and buy the cookies, put them in a tupperware container with wax paper and send them regular mail. Not one cookie broke and it was way cheaper. I would not recommend this bakery, I think you can get better service and product elsewhere.

1
★☆☆☆☆

I must say that I am really disappointed with this bakery. They are really rude and it takes forever to get waited on. The stuff they sell now is not the quality they use to sell years ago. I just visited the store after living out of the state for awhile ( I just use to visit once in awhile while on vacation) and I could not get over the total lack of customer service. The attitude was so bad it was like they did not care how long you have been waiting and really did not care if you bought anything because you were just bothering them by being in the store. When I lived out of state I ordered a cookie tray and it was so poorly packed that very weak plastic covering on the tray broke and cookies were broke and smashed to the inside of the box. Not one of the cookies could be eaten unless you wanted to the crumbs and clumps from the sides of the box. The purchase and shipping of the tray was not cheap ( it was over $50.00 ) I called the bakery and they were pretty rude about it. They were willing to ship me another one but only if I paid for it in full again, including the shipping. Also, they were going to package it the same way as the original. I said no thank you and had a family member go and buy the cookies, put them in a tupperware container with wax paper and send them regular mail. Not one cookie broke and it was way cheaper. I would not recommend this bakery, I think you can get better service and product elsewhere.

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I ordered my wedding cake from them and paid extra for the frosting to have a color tint (yellow) added to it. It was $40 for them to add a few drops of food coloring, but whatever.

When I showed up for the reception, the frosting was bright white, not yellow. No biggie, I was slightly disappointed, but it was only a minor glitch. A few weeks later, I called up and very casually mentioned the frosting issue expecting a refund of the $40. The manager refused. I was totally shocked because I had a contract and told her I could send pictures to prove it, but she told me not to bother. They weren't going to refund $40.

Honestly I thought they were getting off easy with just the $40. A lot of bridezillas would have expected a full refund. I just couldn't believe for $40 they would ruin a customer relationship. Horrible customer service. Go somewhere else for your cake.

1
★☆☆☆☆

I ordered my wedding cake from them and paid extra for the frosting to have a color tint (yellow) added to it. It was $40 for them to add a few drops of food coloring, but whatever.

When I showed up for the reception, the frosting was bright white, not yellow. No biggie, I was slightly disappointed, but it was only a minor glitch. A few weeks later, I called up and very casually mentioned the frosting issue expecting a refund of the $40. The manager refused. I was totally shocked because I had a contract and told her I could send pictures to prove it, but she told me not to bother. They weren't going to refund $40.

Honestly I thought they were getting off easy with just the $40. A lot of bridezillas would have expected a full refund. I just couldn't believe for $40 they would ruin a customer relationship. Horrible customer service. Go somewhere else for your cake.

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My daughter and I recently tasted three sample cakes from Ritos bakery and will look no further. The icing was delicious and the cakes were moist and flavorful. We were very pleased with the sample cakes that we purchased that day. Our families are now having a difficult time deciding what flavors to use for the wedding. The choices were many and the three we tasted were delicious.

4
★★★★☆

My daughter and I recently tasted three sample cakes from Ritos bakery and will look no further. The icing was delicious and the cakes were moist and flavorful. We were very pleased with the sample cakes that we purchased that day. Our families are now having a difficult time deciding what flavors to use for the wedding. The choices were many and the three we tasted were delicious.

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I went to the Wedding cake testing show that Rito's had had this past weekend and I was so disappointed. I was looking forward to this day for so long and just assumed that I would not have to shop any farther. I was expecting the cakes to taste wonderful since the bakery is so big and popular. Well, I was so wrong. I went with my mother and my son and they both agreed with me. The frostings were blah ... Lots of Crisco to the taste. The cake itself was nothing special. I found the cassada cake to be the only one that was worth thinking about...but we did not like the nondairy whipped cream frosting they made. The frosting was the problem....it just tasted like Cool Whip when eaten alone. My son loves cake but did not want anymore after the first piece. We couldn't help but chuckle when he innocently said we should just buy a cake from Giant Eagle. I was surprised that the staff really weren't helpful....even though there were not many people there in attendance. Aren't they trying to "sell" cakes? I do not want anyone hounding me...but at least there should be someone to guide us and describe the 20 cakes were there. We did not have anyone come up and talk to us about what kind of cake we were looking for and I never got an answer to my one question I had...." How big is a serving" of cake....since it is sold by servings. Nobody knew the answer....and nobody seemed to want to find out. I surely would like to know what size the piece will be on my guests plate. Not an uncommon request, I do not think. Maybe Rito's makes good bread and cookies...... but the wedding cake (especially the frosting) is not their specialty.

2
★★☆☆☆

I went to the Wedding cake testing show that Rito's had had this past weekend and I was so disappointed. I was looking forward to this day for so long and just assumed that I would not have to shop any farther. I was expecting the cakes to taste wonderful since the bakery is so big and popular. Well, I was so wrong. I went with my mother and my son and they both agreed with me. The frostings were blah ... Lots of Crisco to the taste. The cake itself was nothing special. I found the cassada cake to be the only one that was worth thinking about...but we did not like the nondairy whipped cream frosting they made. The frosting was the problem....it just tasted like Cool Whip when eaten alone. My son loves cake but did not want anymore after the first piece. We couldn't help but chuckle when he innocently said we should just buy a cake from Giant Eagle. I was surprised that the staff really weren't helpful....even though there were not many people there in attendance. Aren't they trying to "sell" cakes? I do not want anyone hounding me...but at least there should be someone to guide us and describe the 20 cakes were there. We did not have anyone come up and talk to us about what kind of cake we were looking for and I never got an answer to my one question I had...." How big is a serving" of cake....since it is sold by servings. Nobody knew the answer....and nobody seemed to want to find out. I surely would like to know what size the piece will be on my guests plate. Not an uncommon request, I do not think. Maybe Rito's makes good bread and cookies...... but the wedding cake (especially the frosting) is not their specialty.

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Delicious pastries, very pretty (and delicious) wedding cakes also. Two people in our family have ordered wedding cakes from this long standing bakery and they were both very good. The inside of the bakery is very warm and inviting, and smells soooo good! Parking is plentiful, customer service is above average, I would recommend.

4
★★★★☆

Delicious pastries, very pretty (and delicious) wedding cakes also. Two people in our family have ordered wedding cakes from this long standing bakery and they were both very good. The inside of the bakery is very warm and inviting, and smells soooo good! Parking is plentiful, customer service is above average, I would recommend.

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Walk into this bakery and you will want to walk out with everything they have to offer. Besides bakery they have a deli, and numerous other items besides cookies and cakes. Their frozen pizza is great. They also have a location in Medina that is just as clean and welcoming.

5
★★★★★

Walk into this bakery and you will want to walk out with everything they have to offer. Besides bakery they have a deli, and numerous other items besides cookies and cakes. Their frozen pizza is great. They also have a location in Medina that is just as clean and welcoming.

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Rito's bakery has been around for a very long time, and it's no wonder they are an awesome bakery. They have delicious baked goods such as: Italian cookies, cakes, and fresh donuts to have with your coffee to start your day off right! They also have a deli in the bakery. If you have never tried Rito's bakery then give them a try. You will be glad you did.

4
★★★★☆

Rito's bakery has been around for a very long time, and it's no wonder they are an awesome bakery. They have delicious baked goods such as: Italian cookies, cakes, and fresh donuts to have with your coffee to start your day off right! They also have a deli in the bakery. If you have never tried Rito's bakery then give them a try. You will be glad you did.

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