Litehouse Pools & Spas

★★★★☆
  • 11052 Pearl Rd

    Strongsville, OH 44136

    Map & Directions
  • 440-238-7300

About Litehouse Pools & Spas

Details
Hours
Sun 11am-5pm, Mon-Fri 10am-8pm, Sat 10am-6pm

Home & Garden

Home & Garden
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I had my water tested by this store earlier this season and they told me I only needed to add "1 pound of Alkalinity up" to bring my water up to the proper levels. Because of their inept personal doing the testing I developed an algae

3
★★★★★

I had my water tested by this store earlier this season and they told me I only needed to add "1 pound of Alkalinity up" to bring my water up to the proper levels. Because of their inept personal doing the testing I developed an algae

.

Very poor customer service. They said that this was their corporate office. What a joke. The installers make a huge mess and you get a cheap product

3
★★★★★

Very poor customer service. They said that this was their corporate office. What a joke. The installers make a huge mess and you get a cheap product

.

Called Litehouse for service on a leaking pipe attached to pump for our indoor pool. I also told Diana, the scheduler that I wanted help w/staining in the pool.

I was warned that it would cost $85 for the service call, and an additional $85/hr for the actual service.

The young man that came out took nearly an hour to write up an ESTIMATE to fix the plumbing and had no idea what to do with the stains. He took a water sample & promised I would hear from them later that afternoon.

He charged me $184 FOR WRITING UP AN ESTIMATE. Needless to say, I never heard from them about the water sample. WHAT A RIP OFF!

0
★☆☆☆☆

Called Litehouse for service on a leaking pipe attached to pump for our indoor pool. I also told Diana, the scheduler that I wanted help w/staining in the pool.

I was warned that it would cost $85 for the service call, and an additional $85/hr for the actual service.

The young man that came out took nearly an hour to write up an ESTIMATE to fix the plumbing and had no idea what to do with the stains. He took a water sample & promised I would hear from them later that afternoon.

He charged me $184 FOR WRITING UP AN ESTIMATE. Needless to say, I never heard from them about the water sample. WHAT A RIP OFF!

Cons: Very disappointed in our first experience.

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I went to this store with a cousin. She was having problems with the ph in her pool. One of the salesmen talked to us for quite a while to explain what was going on and how to counteract the problem. We purchased what he recommended and followed his recommended procedure and she never had another problem.

4
★★★★☆

I went to this store with a cousin. She was having problems with the ph in her pool. One of the salesmen talked to us for quite a while to explain what was going on and how to counteract the problem. We purchased what he recommended and followed his recommended procedure and she never had another problem.

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