Capital Lighting Inc

★★★★☆
  • 901 Polaris Pkwy

    Columbus, OH 43240

    Map & Directions
  • 614-841-1200

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These guys seem to be a little full of themselves. On more than one occasion I've been left feeling as if I were an inconvenience, not the cutomer. In my opinion, the products do NOT sell themsleves, no matter how unique, fancy or "wow".

3
★★★★★

These guys seem to be a little full of themselves. On more than one occasion I've been left feeling as if I were an inconvenience, not the cutomer. In my opinion, the products do NOT sell themsleves, no matter how unique, fancy or "wow".

.

Why even have a showroom open to the public if the business really only wants people to make appointments? I went in to look around and nobody could be bothered to help me. And it wasn't just me - I saw the same treatment for a couple who came in after me. But my builder wanted me to go through them. So, when I made an appointment, I was treated like gold. It was a completely different, and enjoyable, experience. They also had a 40% off sale which priced their stuff at/just below Great Indoors.

However, when I called a couple weeks later about a question on my bill, nobody could help me. In fact, they had no record of my order...ever! So I told them they might want to find it or consider it canceled and good luck with that collection. Magically, I got a call back w/in 5 minutes from a manager who said the order was always right there. Really? Then why couldn't their own billing department look up THEIR order #, invoice # or customer info? It's a pack of crazy.

Done. Done and Done! Off to Lowe's or Great Indoors for the rest of my home lighting.

0
★☆☆☆☆

Why even have a showroom open to the public if the business really only wants people to make appointments? I went in to look around and nobody could be bothered to help me. And it wasn't just me - I saw the same treatment for a couple who came in after me. But my builder wanted me to go through them. So, when I made an appointment, I was treated like gold. It was a completely different, and enjoyable, experience. They also had a 40% off sale which priced their stuff at/just below Great Indoors.

However, when I called a couple weeks later about a question on my bill, nobody could help me. In fact, they had no record of my order...ever! So I told them they might want to find it or consider it canceled and good luck with that collection. Magically, I got a call back w/in 5 minutes from a manager who said the order was always right there. Really? Then why couldn't their own billing department look up THEIR order #, invoice # or customer info? It's a pack of crazy.

Done. Done and Done! Off to Lowe's or Great Indoors for the rest of my home lighting.

Pros: Great selection and knowledgeable sales staff

Cons: High list prices and absolutely no desire to help walk-ins

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