Union Savings Bank

★☆☆☆☆
  • 2691 Madison Rd

    Cincinnati, OH 45208

    Map & Directions
  • 513-842-9000

About Union Savings Bank

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Finance

Finance
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Our recent experience with obtaining a construction loan with Union Savings Bank was one of the most unpleasant banking experiences we have ever had. We moved our mortgage business to Union Savings several years ago and up until now have found the staff to be knowledgeable, professional, friendly and focused on making our banking experience easy and pleasant. Our early experience was so good we refered several people to the bank for mortgage and other loan services; a completely different experience from this most recent loan.

There were a litany of issues with the loan process from start to finish which left us questioning the knowledge, responsibility, and authority of the loan department and representatives we were dealing with.

As we became increasingly frustrated with the process the Vice President for our loan representative became involved and ultimately provided little added assistance.

Most recently, post closing, we have called twice to discuss how proceeds from our home are used for construction and how the monthly payment on the loan is calculated; no return call.

1
★☆☆☆☆

Our recent experience with obtaining a construction loan with Union Savings Bank was one of the most unpleasant banking experiences we have ever had. We moved our mortgage business to Union Savings several years ago and up until now have found the staff to be knowledgeable, professional, friendly and focused on making our banking experience easy and pleasant. Our early experience was so good we refered several people to the bank for mortgage and other loan services; a completely different experience from this most recent loan.

There were a litany of issues with the loan process from start to finish which left us questioning the knowledge, responsibility, and authority of the loan department and representatives we were dealing with.

As we became increasingly frustrated with the process the Vice President for our loan representative became involved and ultimately provided little added assistance.

Most recently, post closing, we have called twice to discuss how proceeds from our home are used for construction and how the monthly payment on the loan is calculated; no return call.

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Stay clear of this institution. Treatment on their part of current customers is marginal and their handling of refi's is extremely poor. Their communication is horrific, with no concern whatsoever for the client's time. In addition when you attempt to move up the chain the communication is none existent. Just a poorly run business.

1
★☆☆☆☆

Stay clear of this institution. Treatment on their part of current customers is marginal and their handling of refi's is extremely poor. Their communication is horrific, with no concern whatsoever for the client's time. In addition when you attempt to move up the chain the communication is none existent. Just a poorly run business.

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